Experience

College of Marin

• United States
• Higher Education
• 300 - 400 Employee

• Human Resources Technician II

  • Feb 2023 - Present



Shasta County

• United States
• Government Administration
• 1 - 100 Employee

• Eligibility Worker

  • Mar 2022 - Dec 2022

  I work for the Economic Mobility Branch of Shasta county, and help members of the community with eligibility services, such as CalFresh, WIC, Healthcare Programs, and CalWORKs through our Shasta Lake location. As an Eligibility Worker, I help determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintaining current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiating and processing casework through an automated system; identifying needs and making appropriate referrals for health, social, and/or employment services; and performing related work as required. It is a challenging and demanding position, but I have learned so much, and continue to learn every day, creating a better support system for community members who need it the most. Show less



Farm Fresh To You

• United States
• Farming
• 100 - 200 Employee

• Customer Service Representative - Tier 3

  • Aug 2021 - Mar 2022

  Just over a year after starting as a Customer Service Representative, I received another promotion, honoring my gained experience, knowledge, workload, and desire to grow in my role. I am still working on specific projects with management, and the billing responsibilities I previously commanded, but now am tasked with supporting our management team by being a main point of contact for assistance for the Customer Service team. This support role allows management to focus directly on management-based material, and I am able to assist Representatives with any questions and training that I am qualified to provide. I am part of a highly motivated and knowledgeable team that is able to provide the Representatives with a constantly growing bank of information. Show less

• Customer Service Representative - Tier 2

  • Sep 2020 - Mar 2022

  After about 3 months of being hired, I was promoted to the next tier of experience and responsibility. I was now able to start working on specific projects with management and other departments. The main focus of my additional responsibilities is billing, working with the accounting team and the bank to ensure fraudulent payments are resolved, past due payments are collected or rectified, and the halt of services and access for closed/fraudulent accounts. This added responsibility has provided me with the knowledge and experience with our billing system, and how to properly communicate sensitive material between departments, companies, and especially customers. Show less

• Customer Service Representative

  • Jun 2020 - Mar 2022

  As a Customer Service Representative, I work alongside management and quality control to deliver the best service to our customers, as well as solving any one-time or recurring issues customers may encounter. Using phone calls and emails as main points of contact for customers has my communication skills being exercised, and I am constantly learning new ways to communicate to customers. I am able to use my English background to compile informative and concise emails to our customers.



CHIEF Piercing

• Sacramento, California

• Shop Manager/Apprentice

  • Nov 2019 - Mar 2020

  I am the shop manager and an apprentice at CHIEF Piercing. I am using my previously gained skills as a project manager and administrative assistant to manage a tight-knit team to work with business flows. I am gaining new skills as an apprentice piercer, learning the technical skills of procedures, and am learning with the goal of becoming a professional body modification practitioner. This new dual-role is providing me with something I am familiar with, as well as something new and challenging, which will help me grow within the role and business with vigor. Show less



Dome Printing

• United States
• Printing Services
• 1 - 100 Employee

• Project Coordinator /Sales Support

  • Nov 2018 - Nov 2019

  I currently work as a Project Coordinator for Dome printing. This is definitely a step up from my previous position with Sierra Printing, as I am much more involved in the printing production. I have already gained so much knowledge about the printing process, and am continuing to learn and grow within this industry. My previous administrative skills are very useful in this position, and have given me a head start into learning the programs and systems Dome uses to complete jobs. I am now working with various salespeople on accounts that range from small to high profile. With my gained knowledge, and constant training/learning, I am confident in my skills to maintain a steady workflow and provide quality work, even when jobs are hot and we’re slammed with work. I am very fortunate to work for such a supportive and encouraging company. Show less



Sierra Office Supply & Printing

• Sacramento, California

• Project Manager

  • Jun 2018 - Oct 2018

  I was the point of contact between the Co-Owner of the company and many of his employees, customers, clients, and key accounts. I saw through print job orders, making sure they were produced correctly and on time, keeping the clients involved and updated throughout the entire process. This position involved a lot of time management, as well as customer service, due to multiple projects being juggled at any given time, and being able to stay organized and on track. I learned more about printing production than I could have imagined, was fortunate to have experienced speaking with the corporate groups of various companies, and watch a business thrive on multiple moving parts. While I only had a short time with the company, I learned quite a bit about both the corporate and production sides of a large business, as well as the effort involved in furthering my career path. Show less



Medifast Weight Control Centers

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Nutrition Counselor

  • May 2017 - Jan 2018

  I was promoted from an Administrative Assistant position to that of solely seeing clients on a regular basis. This involved creating a daily/weekly schedule to see 70+ clients, and track their journey. Creating and maintaining confidential client files, as well as working with each individual in personalized counseling sessions to reach their health goals in a timely and safe method. I have gained access to more knowledge about the company’s procedures, but also of nutrition information to help clients create the healthiest life for their liking. Growing into this position has also allowed me to learn from different perspectives, and have a chance to be taught by all of my coworkers and managers. Show less

• Receptionist

  • Aug 2016 - May 2017

  As an entry level position my duties started with simple tasks such as answering phones, taking messages, greeting clients, organizing the office, creating/distributing promotions and contests, cleaning and taking care of the front desk area. As my time in the position progressed, so did my skill set, communication with clients and managers, and ability to handle more intense projects. Some of these more complicated duties included opening and closing procedures, giving informational meal plan reviews for new clients, seeing clients on a regular basis, and learning more about the administrative duties of the manager. While proficient in this position, my manager and regional manger approved a promotion to counselor, as that seemed to be my strongest area of focus. Show less



Freelance

• Sacramento, California Area

• Copyeditor/Proofreader

  • May 2016 - Aug 2016

  I was given the full text of a book before being sent to the editor to prepare for publishing. I was to go through the text and make sure the text was grammatically correct, and the punctuation was used properly. I made small changes, such as; removing unnecessary commas, apostrophes, semicolons, and correcting spelling errors. I also made comments on the document in areas that seemed to be troublesome, such as; word arrangement, tense shifts, pronoun usage, and any other sections that I was concerned about. I was given the timeline of eight days to finish the assignment before it was due to the editor, but I finished it in four, mainly to give the author time to go over my comments before publishing. Show less



The Fashion Foot

• Virtual

• Article Writer

  • Jul 2015 - Dec 2015

  I wrote fun, creative, informative, and detailed articles on fashion trends, beauty tips, and overall well-being. I created an interactive personality to keep readers entertained. I covered a variety of topics, requiring extensive research on current values and interests of various topics. I met strict deadlines, and perfected my multitasking skills while continuing to deliver professional-grade work. I was in constant contact with editors, ensuring the delivery of high-quality articles. I wrote fun, creative, informative, and detailed articles on fashion trends, beauty tips, and overall well-being. I created an interactive personality to keep readers entertained. I covered a variety of topics, requiring extensive research on current values and interests of various topics. I met strict deadlines, and perfected my multitasking skills while continuing to deliver professional-grade work. I was in constant contact with editors, ensuring the delivery of high-quality articles.



WordPress

• Technology, Information and Internet
• 700 & Above Employee

• Web Content Writer Intern

  • May 2015 - Sep 2015

  Using my college writing experience in the real world. I wrote descriptive and informative articles for the user help section of the company website. I wrote articles based on technical information to help start up companies, or small businesses, develop their web presence. I worked alongside other interns to develop a widely informed reader base. Attended weekly videoconferences to update one another on pending/completed work. Attended biweekly teleconferences to express any concerns, or ask questions before submitting a finished project. I gained and developed SEO skills to ensure the articles could reach the desired clients. Show less



Serengetee LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Campus Representative

  • Aug 2014 - Dec 2014

  I became a brand ambassador or brand representative for a startup charity-based clothing company. I was part of a fun-loving and enthusiastic group of peers who were similarly passionate about the company’s products and mission. I was required to not only spread the word on the company via social media and in-person, but also to express customer concerns and questions to the founders of the company in order to develop better business practices and reach a wider client base. I was involved in multiple group and solo projects that required extensive research and planning on the charities the company currently worked with, or potential future collaborations. Show less



Paper Wizard

• Santa Clara, CA

• Inventory/Storage Assistant

  • Aug 2011 - Aug 2011

  This was a volunteer opportunity at the 2011 Scrapbook Expo in Santa Clara, CA that helped me to understand and develop organization skills by keeping track of various sections’ inventory numbers, and keeping a spreadsheet up to date on all numbers before and after sales. I spent the day taking inventory, and at the end of the day I helped to organize and store items and booth away for traveling purposes.Though a one-time opportunity, the experience has not faded, and those learned skills have been used in other internships/jobs to maintain optimum functionality and flow. Show less



SALINAS HIGH SCHOOL

• United States
• Education Management
• 100 - 200 Employee

• Front Office Receptionist

  • Aug 2010 - Jun 2011

  I was in charge of answering phones, taking messages, addressing/assisting all visitors by arrival and/or priority, making copies, filing documents/mail, helping with state testing information, and other regular office duties. I developed, implemented, and monitored office activity to maximize staff and visitor satisfaction, and manage school representatives with a professional attitude. I dealt with complaints in-person and over the phone, and resolved any issues that my power allowed. I played a vital role in keeping the office running smooth and steady, making sure nothing was forgotten or pushed aside, without bogging down my supervisors' with interruptions to their routines. Show less