Tessa Hope

Family Support Worker at Melbourne City Mission (MCM)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU

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Experience

    • Australia
    • Non-profit Organization Management
    • 300 - 400 Employee
    • Family Support Worker
      • Aug 2022 - Present

    • Australia
    • Non-profit Organizations
    • 500 - 600 Employee
    • Youth Residential Care Worker (Casual)
      • Apr 2021 - Present

      • Ensure an environment that provides a sense of safety, structure, acceptance, and security for children, young people, and staff.• Address and support the therapeutic and wellbeing needs of each child or young person in collaboration with Therapeutic Residential Care team.• To participate in the day to day operation of the unit including performing household duties (cleaning, cooking, and involve the young people in household activities as appropriate).• Maintain accurate records such as a communication book, hand over sheets, daily updates, ensuring all relevant information is recorded. Show less

    • Teaching Family Model Practitioner
      • Nov 2021 - Aug 2022

      • Provide stability and quality of care for children or young people who have experienced significant trauma• Actively support children or young people’s integration into school, employment or appropriate day programs or therapeutic programs that will meet their needs.• Follow culturally informed and respectful practice.• Have input to the implementation of the LAC, crisis management plans and case plans and document case notes across LAC goals.• Liaise with counsellors, health workers, drug and alcohol agencies and other professionals involved in the children and young people’s lives, as required. Show less

  • Your Chemist Shop
    • Melton West, Victoria, Australia
    • Pharmacy Assistant
      • Aug 2014 - Nov 2021

      Provide patients from diverse age and cultural backgrounds with clear information and education on prescriptions and management of health conditions referring to the pharmacist or other allied health providers when required. Supporting retail manager in administrative duties including answering phones, daily reporting, ordering of stock and managing daily invoices. Liaise with healthcare providers and patients to verify information and complete patient summaries. Provide patients from diverse age and cultural backgrounds with clear information and education on prescriptions and management of health conditions referring to the pharmacist or other allied health providers when required. Supporting retail manager in administrative duties including answering phones, daily reporting, ordering of stock and managing daily invoices. Liaise with healthcare providers and patients to verify information and complete patient summaries.

    • Staffing and Recruiting
    • 1 - 100 Employee
    • Project Officer
      • Nov 2013 - Aug 2014

      Advocate outlining the benefits of employing a a person with a disability to potential employers. Support successful placements by providing onsite support and regular employer feedback to ensure long term employment outcomes are achieved. Liaise with multiple stake holders (candidates, disability employment agencies, and employers). Attend employer inductions to ensure candidates are supported through on-boarding process. Navigate Page Up database to identify recruitment opportunities through contracted employer networks and develop marketing strategies. Show less

    • Australia
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Business Development Representative
      • Jun 2013 - Nov 2013

      Build and develop relationships with new and existing employers. Screen,match, and refer clients to generated vacancies, support employers and clients to ensure sustainable employment outcomes. Complete database management (ESS and Jobmax), input billable hours, provide detailed file notes, and post placement support tracking. Liaise with team case managers to ensure prompt referral of clients to employers. Educate and assist employers in accessing available training and government subsidies to achieve successful employment outcomes. Regular reverse marketing activities and personal employer calls to build business contacts to meet CVGT KPI's. Show less

    • Trainee Project Officer/ SEED Administration Officer
      • Nov 2011 - May 2012

      Advocate outlining the benefits of employing a person with a disability to potential employers. Liaise with multiple stake holders (candidates, disability employment agencies, employers, council representatives). Support the DWA project team providing suitable candidates to local councils for initiatives such as Youth & Disability employment programs. Conducted interviews and provided feedback to candidates and case managers of final outcomes. Meet DWA monthly KPI's, support successful placements to ensure long term employment outcomes. Left to have first child. Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Contractor Coordinator
      • May 2011 - Oct 2011

      Liaise with contractors and maintained Fast track Database. Provide guidance and support to all hiring managers and contractor queries. Action Hiring Managers requests meet set start date deadlines. Develop process maps to assist team with varying internal processes. Managed on boarding including contracts and HP induction process. Administrative support to the National Manpower HP recruitment team Support multiple account managers in administration, database entry and other adhoc duties. Show less

    • Australia
    • Banking
    • 700 & Above Employee
    • Graduate Recruitment Administrator/ Manpower Contractor
      • Apr 2011 - May 2011

      Provided administrative support to the NAB Graduate team and assist in coordination of Assessment Centre Sessions. Maintained Graduate database notify assessors of Assessment Center reschedules or cancellations. Microsoft Office Recruitment Management Systems (Page Up), Outlook and Lotus Notes databases. Provided administrative support to the NAB Graduate team and assist in coordination of Assessment Centre Sessions. Maintained Graduate database notify assessors of Assessment Center reschedules or cancellations. Microsoft Office Recruitment Management Systems (Page Up), Outlook and Lotus Notes databases.

Education

  • Kirana Colleges
    Diploma, Community Services
    2020 - 2021
  • Victoria University - St Albans
    Bachelor of Arts (B.A.), Psychology - Interpersonal and Organisational
    2008 - 2011
  • Catholic Regional College Sydenham
    High School Diploma

Community

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