Experience

Howden Peter Brotherhood

• United Kingdom
• Mechanical or Industrial Engineering
• 1 - 100 Employee

• CHP Contracts Coordinator

  • Mar 2020 - Present



Watling JCB

• Machinery Manufacturing
• 1 - 100 Employee

• Service Supervisor

  • Jun 2019 - Feb 2020



The Mick George Group

• United Kingdom
• Construction
• 200 - 300 Employee

• Transport Administrator

  • May 2019 - Jun 2019



Genesis Forklift Trucks Ltd

• Parts and Service Controller

  • Nov 2011 - Apr 2019

  •Answering customer breakdown calls and arranging for engineers to attend with a 95% same day response.•Arranging forklift maintenance service visits with customers for the team of service engineers, generating jobs, ordering and picking service and breakdown parts.•Generating all customers spare parts quotations and processing related sales and purchase orders, arranging deliveries of spare parts to customers and product returns to suppliers, invoicing customers weekly.•Sourcing and purchasing spare parts for a varied range of forklift trucks, fulfilling requests from customers, site and workshop engineers, meeting urgent repair needs, ordering on suppliers online systems and processing on Protean computer system.•Responsible for creating, recording and monitoring all warranty claims to suppliers.•Maintaining stock control of engineers van stocks, parts and consumables stores, stocktaking biannually.•PAT Testing of all company equipment.•Carry out Tacho disc analysis for company heavy goods vehicle and reprimand of driver where necessary.•Operation of forklift trucks and giving general assistance to workshop personnel as required.•Liaising with customers, workshop, lorry driver, accounts, engineers, managers and auditors.Achievements•Created an electronic PAT Testing register to record accurate retest dates of all company electrical equipment and maintain compliance.•Created databases to record and monitor supplier warranty claims progress and Tacho disc analysis results.



Anteon limited

• Purchasing and Spares Supervisor

  • Feb 2006 - Nov 2011

  •Supervision of supply chain technical purchasing team.•Answering technical product queries.•Sourcing products and services from a broad range of industrial suppliers.•Negotiating with suppliers to maintain quality and best price, meeting strict program deadlines and ordering on IRIS Exchequer purchasing system (budget of £13M).•Generating all customers spares quotations and 3 year spares contract pricing agreements, processing related sales and purchase orders, expediting weekly.•Developed Key Performance Indicators for spare parts orders. •Liaising with customers, stores, accounts, engineering and directors.•Arranging collections and deliveries of goods and equipment from customers and suppliers.•Created stock, supplier and customer databases.•Compiling and sending data for NATO Codification whilst maintaining integrity of classified end product.•Generating MOD documentation.•Operation of forklift trucks and giving general assistance to stores personnel as required.Achievements•Managed spare parts business for past 5 years and increased turn over from £50K/pa to £1.1M/pa by improving customer service and relations.•Developed new spares pricing process reducing the turnaround time of quotations by 50%.•Solely responsible for creating form templates for all departments to use on exchequer system.•Improved stock control and efficiency by increasing quality and relevance of data held.



Anglian Compressors & Equipment Limited

• Service Co-ordinator

  • 2004 - Feb 2006

  •Sold maintenance and breakdown services to customers in a variety of industries.•Planned workloads of six engineers balancing priority against availability and scheduled site visits using relevant captured data.•Liaised between sales, stores, accounts, engineers and directors.•Maintained internal records incorporating quality assessments via customer comments.Achievements•Developed customer feedback process by introducing fax and email customer feedback forms.•Increased customer contact success by capturing mobile telephone numbers and email addresses.•Designed and produced computerised job sheets and implemented into new system.



RSA

• Insurance
• 700 & Above Employee

• Customer Manager

  • 2003 - 2004

  •Answered inbound sales and service enquiries for home and motor insurance products.•Carefully assessed and reacted appropriately to individual customer requirements.•Effectively handled enquiries and complaints whilst conforming to GISC, FSA and DPA standards. Achievements•Consistently exceeded quality and productivity targets. •Answered inbound sales and service enquiries for home and motor insurance products.•Carefully assessed and reacted appropriately to individual customer requirements.•Effectively handled enquiries and complaints whilst conforming to GISC, FSA and DPA standards. Achievements•Consistently exceeded quality and productivity targets.



The Beer Seller Limited

• Distribution and Stock Control Assistant

  • 2002 - 2003

  •Debriefed drivers, collected payments received on deliveries and updated system.•Monitored delivery discrepancies, returns and damaged goods.•Created reports on conduct and performance of drivers, vehicles, order fulfillment and stock control.•Analyzed productivity of planning and success of deliveries. •Debriefed drivers, collected payments received on deliveries and updated system.•Monitored delivery discrepancies, returns and damaged goods.•Created reports on conduct and performance of drivers, vehicles, order fulfillment and stock control.•Analyzed productivity of planning and success of deliveries.



Ampy Automation Digilog Limited

• Production Operator

  • 2001 - 2002

  •Utilized dexterous fitting & soldering skills to assemble electronic products.•Checked functionality and quality of finished goods.Achievements•Consistently met production deadlines. •Utilized dexterous fitting & soldering skills to assemble electronic products.•Checked functionality and quality of finished goods.Achievements•Consistently met production deadlines.



P C Howard Limited

• Senior Despatch Supervisor

  • 2001 - 2001

  •Headed a team of three operators loading & unloading Lorries using forklift trucks.•Checked for damage to customer’s property, reduced delays and reported as necessary. •Headed a team of three operators loading & unloading Lorries using forklift trucks.•Checked for damage to customer’s property, reduced delays and reported as necessary.



Cavotec UK Limited

• Various Positions Held

  • 1994 - 2001

  ORDER CO-ORDINATOR/STOCK CONTROLLER/STAFF TRAINER 2000 - 2001•Receipted and quality checked goods in and out.•Computerized stock control, order planning and generation.•Negotiated with carriers, production and dispatch.•Purchased warehouse consumables.Achievements•Implemented rejection procedure to reduce turn around time of rejected stock.•Supported new and existing office staff giving problem solving advice.PURCHASING AND STOCK CONTROLLER/STAFF TRAINER 1999 - 2000•Processed sales and purchase orders.•Sourced products and services, maintained quality and price.•Maintained stock control system.•Trained staff on new system.Achievements•Setup and integrated SCALA accounting system.•Created stock, supplier and customer databases.INTERNAL AND COUNTER SALES ADMINISTRATOR 1996 - 1999•Product sales after careful assessment of customer needs.•Answered technical product queries.•Generated customer quotations and processed sales and purchase orders.Achievements•Improved stock control and efficiency by increasing quality of data held.TRAINEE FITTER/WAREHOUSE OPERATIVE AND GENERAL OFFICE PERSON 1994 - 1996•Processed sales and purchase orders.•Picked and packed to strict deadlines.



The Golden Lion

• Bar Person / Relief Supervisor

  • 1999 - 2000

  •Supervised staff and managed takings, stock and security.•Served food and beverages in lounge, bar and restaurant. •Supervised staff and managed takings, stock and security.•Served food and beverages in lounge, bar and restaurant.