Tess S.

Operations Manager at ILAC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • Português Native or bilingual proficiency
  • Inglês Native or bilingual proficiency

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N. Zehra Hasnain

Mrs. Tess Santos is one of the most patient, knowledgeable, and passionate people, and I truly enjoyed working with her. Her attention to detail and overall organizational skills proves her ability to thrive in a busy work environment. While working with Tess for almost three years, we collaborated on many projects where we learned a lot from each other and successfully implemented new changes and initiatives. Mrs. Santos is a real expert in various online platforms, customer service, project management, budgeting, marketing, and so much more. I genuinely look forward to working with Tess in the future.

Edwin Mendoza Salas

Tess es una estudiante muy aplicada e desenvolvió trabajos en la área de controle de proceso como simulación de unidades y implantación de controladores predictivos multi variables tipo DMC.

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Jun, 2019
    - Sep, 2024

Experience

  • ILAC
    • Canada
    • Higher Education
    • 400 - 500 Employee
    • Operations Manager
      • Sep 2017 - Present

      Develops and implements new systems and procedures that ensure operational excellence Captures and organizes key school data with reliability for the creation of reports Meets with NS Director regularly to discuss goals, progress towards goals, trends and challenges, areas for growth, and action plans. Suggests new courses, schedules and Programs based on Student`s and Agent`s feedback and suggestions. Calculates and analyses Trial Students conversion Manages MailChimp, Facebook Ads, JotForm and Google Page account Ensures NS Website is working properly and updated Supports Academic Team with Teacher Evaluation and Test Results Systems Attends to student complaints and cooperates with respective departments to resolve issues. Show less

  • PetroReconcavo
    • Brazil
    • Oil and Gas
    • 700 & Above Employee
    • Project Coordinator
      • Sep 2013 - Aug 2017

      Coordinated multiple projects from initiation until closure phase based on Front-End Loading (FEL) project management methodology Managed over 25 projects with total CAPEX budget of $20 million and achieved scheduled and budget goals Implemented project management methodology, establishing processes and procedures, such as scope, time, cost and procurement management to ensure accomplishment of all projects. As a result, improved projects efficiency by 40% Improved produced water quality by installing multi-bag filters, which reduced oil and solids content by 70% Expanded injection water capacity by 50% by installing new injections pumps, which allowed to increase oil production by 30% Identified opportunities for process improvement and expansion of existing oil and gas facilities based on production forecasts to ensure continuity in the exploration and production business Oversaw construction activities related to equipment installation, pipeline and civil construction and electrical and instrumentation services, including planning, cost tracking, contract management Monitored project progress and budget and determined and analyzed critical path activities for identification of potential delay impacts Participated in risk analysis, such as HAZOP and PHA to ensure comprehensive coverage of all probable accident scenarios and their remedial measures, reducing the overall risk of operation Monitored and evaluated project resource needs ensuring the continuity of projects and timely communication to stakeholders Evaluated basic and detailed engineering design to ensure technical requirements defined in the scope were properly incorporated in the engineering deliverable Show less

  • Biodiesel Consultoria e Projetos LTDA
    • Project Engineer
      • Sep 2012 - Sep 2013

      Prepared basic process package, which included Piping and Instrumentation Diagram (P&ID), Process Flow Diagram (PFD), equipment and instruments lists, process datasheets, etc Developed static process simulation in Aspen Hysys software for Biodiesel plant Prepared contract documentation for procurement services and equipment Prepared basic process package, which included Piping and Instrumentation Diagram (P&ID), Process Flow Diagram (PFD), equipment and instruments lists, process datasheets, etc Developed static process simulation in Aspen Hysys software for Biodiesel plant Prepared contract documentation for procurement services and equipment

  • Automind
    • Brazil
    • Industrial Automation
    • 100 - 200 Employee
    • Process Engineer
      • Jul 2012 - Aug 2013

      Developed a simulator for performance evaluation in automation and control strategies for Platforms Oil and Gas Pre-Salt Coordinated project schedule, tasks, update meetings and timely distribution of reports Prepared, implemented and monitored scopes of work and prepare Work Breakdown Structure (WBS) for control and integrity. Defined control strategies and developed HMI's and process control modules to allow the operators control the plant without in one central location Developed a simulator for performance evaluation in automation and control strategies for Platforms Oil and Gas Pre-Salt Coordinated project schedule, tasks, update meetings and timely distribution of reports Prepared, implemented and monitored scopes of work and prepare Work Breakdown Structure (WBS) for control and integrity. Defined control strategies and developed HMI's and process control modules to allow the operators control the plant without in one central location

  • Dow
    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Process Improvement Intern
      • Sep 2011 - Jul 2012

      Participated of Aratu Rainwater Harvesting Project, that analyzed the collection of water from surfaces on which rain fall at Aratu site to store this water for later use Prepared basic engineering design, which included piping and instrumentation diagram, process flow diagram, piping, equipment and instruments list, pump sizing, process datasheets and process description in accordance with project scope Organized meetings and recorded minutes Participated of Aratu Rainwater Harvesting Project, that analyzed the collection of water from surfaces on which rain fall at Aratu site to store this water for later use Prepared basic engineering design, which included piping and instrumentation diagram, process flow diagram, piping, equipment and instruments list, pump sizing, process datasheets and process description in accordance with project scope Organized meetings and recorded minutes

  • Embasa
    • Government Administration
    • 700 & Above Employee
    • Project Intern
      • Oct 2010 - Sep 2011

      Participated in the revamp project of a 2-Ethyl Hexanoic acid unit (17kt/yr), which expanded plant capacity by 50% Provided dedicated support to Project Manager including schedule updates and progress reports to ensure all deliverables were on time Planed project activities to fit the stakeholders needs and keep the project within budget Participated in the revamp project of a 2-Ethyl Hexanoic acid unit (17kt/yr), which expanded plant capacity by 50% Provided dedicated support to Project Manager including schedule updates and progress reports to ensure all deliverables were on time Planed project activities to fit the stakeholders needs and keep the project within budget

    • Quality Control Intern
      • Jun 2010 - Sep 2010

      Performed chemical analysis for detection of heavy metals to ensure water quality was met at the treatment plant Performed chemical analysis for detection of heavy metals to ensure water quality was met at the treatment plant

Education

  • Universidade Salvador
    Master of Business Administration (MBA), Project Management
    2014 - 2015
  • Universidade Salvador
    Bachelor's degree, Chemical Engineering
    2007 - 2012

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