Tess Lytton
Outbound Sales Manager at Nexgen Australia- Claim this Profile
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English Native or bilingual proficiency
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Catalan Limited working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Michelle Downey
I’ve had the pleasure of working with many professionals, but Tess is someone who will always stand out. I started my career working alongside Tess and watched her grow as leader and a coach. She genuinely cares about her team and supports them every step of the way, which resulted in her team consistently over performing. I learned a lot from Tess. She’s always willing to lend a hand to anyone who needs it. Her ability to overcome challenges with such professionalism and a positive approach was inspirational. Any company would be lucky to have Tess on their Team.
Ronan Byrne
I had the pleasure of working with Tess for almost a year. Her hard work and attention to detail are the two things that really stuck out to me whilst working with her. She always had a fantastic attitude and I am very confident that whatever her next role is she will be very successful!
Michelle Downey
I’ve had the pleasure of working with many professionals, but Tess is someone who will always stand out. I started my career working alongside Tess and watched her grow as leader and a coach. She genuinely cares about her team and supports them every step of the way, which resulted in her team consistently over performing. I learned a lot from Tess. She’s always willing to lend a hand to anyone who needs it. Her ability to overcome challenges with such professionalism and a positive approach was inspirational. Any company would be lucky to have Tess on their Team.
Ronan Byrne
I had the pleasure of working with Tess for almost a year. Her hard work and attention to detail are the two things that really stuck out to me whilst working with her. She always had a fantastic attitude and I am very confident that whatever her next role is she will be very successful!
Michelle Downey
I’ve had the pleasure of working with many professionals, but Tess is someone who will always stand out. I started my career working alongside Tess and watched her grow as leader and a coach. She genuinely cares about her team and supports them every step of the way, which resulted in her team consistently over performing. I learned a lot from Tess. She’s always willing to lend a hand to anyone who needs it. Her ability to overcome challenges with such professionalism and a positive approach was inspirational. Any company would be lucky to have Tess on their Team.
Ronan Byrne
I had the pleasure of working with Tess for almost a year. Her hard work and attention to detail are the two things that really stuck out to me whilst working with her. She always had a fantastic attitude and I am very confident that whatever her next role is she will be very successful!
Michelle Downey
I’ve had the pleasure of working with many professionals, but Tess is someone who will always stand out. I started my career working alongside Tess and watched her grow as leader and a coach. She genuinely cares about her team and supports them every step of the way, which resulted in her team consistently over performing. I learned a lot from Tess. She’s always willing to lend a hand to anyone who needs it. Her ability to overcome challenges with such professionalism and a positive approach was inspirational. Any company would be lucky to have Tess on their Team.
Ronan Byrne
I had the pleasure of working with Tess for almost a year. Her hard work and attention to detail are the two things that really stuck out to me whilst working with her. She always had a fantastic attitude and I am very confident that whatever her next role is she will be very successful!
Experience
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Nexgen Australia
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Australia
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Telecommunications
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1 - 100 Employee
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Outbound Sales Manager
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Aug 2023 - Present
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Skyward Digital
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Australia
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Media Production
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Team Leader - Sales & Customer Experience
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Mar 2023 - Aug 2023
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EIMS
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United Kingdom
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Advertising Services
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200 - 300 Employee
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Team Manager - Business Development
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Jun 2018 - Jan 2022
It was my job to manage a team of up to 20 Business Development Representatives (B2B Lead generation). My job consisted of:Coaching, training, live listening and inspiring the team Tracking and Managing Individual and team KPISTracking and improving quality of leads/opportunities dailySmashing daily, weekly, quarterly and yearly targetsManaging client budgets along with our Account ManagersRecruiting great agentsRunning up to 4 interviews for potential candidates per weekRunning all different types of workshops and product training with the teamSessions with the team to share knowledge on all aspects of the job including listening back to calls, sharing the tips and tools to build great data, best practices to get past the switchboard and much more.Ongoing IT training with the team (Software, SaaS and hardware depending on the campaign I was managing at the time) Running weekly Allocation meetings, monthly company meetings and daily company wide kick offs (along with the other Team Managers and occasionally the Operations Manager) Running and attending Staff planning meetings with the entire management team in order to check budgets and targets across all campaigns so make sure our agents are allocated exactly where they need to be for the following weekWriting detailed end of day results to be sent to the entire management team detailing team and individual performance of my agents Checking and authorising of all my agents timesheets Calculating each and every single agents performance company wide to create a leaderboard that was sent out office wide weekly. Show less
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Business Development Representative
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Jun 2017 - May 2018
Lead Generation (B2B,) for campaigns LEXMARK & SECUREWORKS- Opening new opportunities using modern SPINABT techniques and open questioning- Use of relevant online tools to do research and create the right opportunities (LinkedIn, Lusha, Zoom info, Inmails, Sales Navigator) - Outbound calling, prospecting and appointment setting for the UK and Nordic market
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Shift Manager
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Jun 2015 - May 2017
Directing, instructing and positioning all staff members on duty Training new staffHigh level of customer serviceMoney control and banking- opening and closing of the cash registersClosing and opening the shop, writing detailed reports about staff performance, making and updating work rosters.Extensive multitasking and quick thinking during busy hours.
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Bartender, Kitchen Hand & Counter Server
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Dec 2014 - Jun 2015
Taking orders, serving food and drinks, cooking and food prep in a high stress and busy environment.
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Education
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2009 - 2013
Tully State High School, Tully, Queensland, Australia
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