Experience

Izwe Kenya
• Kenya
• Financial Services
• 1 - 100 Employee
• Branch Sales Manager

  • Apr 2021 - Present


Platinum Credit Limited

• Kenya
• Financial Services
• 700 & Above Employee

• Unit Sales Manager

  • Oct 2017 - Present

  To provide excellent customer service in sales and after-sales situationsTo respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policyBe involved in telesales and online marketingFollow up on customersTo project a professional company imageAccurately respond to questions and assist customers with product featuresAssist customers with their payments needs and accepting paymentsMaintaining a professional appearance, behavior, and conductEffectively work with peers in a team focused environmentPerform other duties as required

• Branch Coordinator

  • Oct 2017 - Present

  • Growing and managing quality loan portfolio.• Provide leadership and coordination of all branch sales activities• Responsible for the overall branch sales target.• Ensure quality and qualified sales representative are recruited.• Do all the file compliance checks on the file as the first loan appraisal.• Reporting and coordinating all branch marketing activities• Implementation of the company marketing activities as per the cycle plan• Responsible for general office administration activities.• Achievement of branch profitability and cost control objectives• Enforce implementation of laid down policies and procedures for Credit operations andstaff discipline.• Monitor loan assessment and files review for compliance.• Ensure supervision, appraisal, coaching, motivation and development of all branch staffand recommending appropriate training needs.• Prepare and submit on time all the branch monthly reports• Working with third party service providers to deliver superior service to all customers.• Marketing intelligence and reporting to understand competitor activity in the assignedarea.• Ensure provision of high quality services to all customers in a timely manner.• Manage relationship with all stakeholders to ensure positive image of the institution ismaintained.

• Branch Coordinator

  • Oct 2017 - Present