Software Project Coordinator - Finance

• Nov 2022 - Present

Product Manager

• Dec 2018 - Nov 2022

• Working directly with product and technology leadership to prioritize product backlog, roadmap and execute specifications on product lifecycle. • Conducting market and user research, cost analysis on product and product market, improving user experience and gathering data from queues while increasing customer operations satisfaction rating by 45%. • Working directly with product and engineering teams to assist in development of project - managing and coordinating requirements, customer feedback and feature delivery. • Consistently deliver business value, drive sales, improve efficiency and achieved 150+ new clients by initiating a referral program with new and current customers. • Conducting A/B testing on products with potential users to determine the more efficient variant using product feedback. • Leading and managing a cross-functional team of 10 in 3 locations from hiring and onboarding to performance management and talent improvement. Show less

Project and Operations Manager

• Jan 2016 - May 2017

• Designed new product strategies to improve product market position and deliver overall impact. • Monitored and controlled expense according to allotted budget and avoided waste; identified issues requiring improvement and discussed processes to remedy concerns with both clients and team. • Achieved over 30% decrease in process lags by carefully detailing project scopes and maintaining project schedules through strategic workflow scheduling, regular performance appraisals and timely communication to concerned stakeholders. • Liaised with stakeholders to gather requirements, understand customer pain points and represented the customer's voice. • Reduced the average handling time on client’s project by 12% and increased overall team efficiency from 52% to 90%. • Effectively maintained customer records and ensured the timely update of customer information on multiple databases while adhering to data confidentiality policies. Show less

Quality Control Officer

• Dec 2014 - Nov 2015

• Enforced GMPs (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Points) throughout the facility as per company policy. • Successfully conducted physiochemical analyses on raw materials, intermediates, and finished products. • Analyzed, organized, and trended data from QC testing and manufacturing and prepared data for presentations to cross-functional teams. • Wrote and presented periodic reports of the Quality Control Unit. • Facilitated training sessions for interns/trainees on the company’s Standard Operating Procedures. • Recommended opportunities for improvement of the company's quality control plan after a comprehensive review of strengths & weaknesses. Show less