Operations Director

• May 2014 - Present

Online Marketing, advertising, content and strategy specialists with offices located in London, UK and Turku, Finland. We can help to promote and grow client's businesses online through creating, managing and executing complex online marketing strategies. We cover several global time zones in order to server our international client base as effectively as possible. Being in the right place at the right time, is key to success. Our aim is to provide businesses with friendly and highly professional service - at cost effective rates. We offer a range of online marketing solutions such as pay-per-click (PPC), search engine optimisation (SEO), Content marketing and social media optimisation (SMO) management services for both, new customers and for those who already have existing online marketing activities in place. We also provide consulting and training services. We are fully certified Google AdWords, Bing and Yandex professionals. During this time we've worked on some of the biggest and most exciting Brands in the UK and Worldwide. Feel free to get in touch for a no obligation quote - we would love to hear from you! Multi Award-winning business, locally and internationally. Show less

Senior Helpdesk Analyst

• Mar 2014 - May 2014

IT Support Engineer

• Jul 2013 - Mar 2014

IT Support Engineer

• Aug 2012 - Jul 2013

2nd line support for 150 users Solely responsible for migration from 2003 to 2008 R2 domains and Exchange 2003 to Exchange 2010 Creating/amending Group Policies Securing Servers with improved NOD32 AV policies Installation and configuration of Forefront TMG 2010 server Installation and configuration of an Ghost Imaging server (FOG) Installation and configuration of WSUS Systems responsible for: Windows (XP/2003/7/2008) Exchange 2003/2010, NOD32, WSUS, Forefront TMG 2010, Free Opensource Ghost (FOG) Show less

Operations Engineer

• Mar 2012 - Aug 2012

User moves (hardware & repatching network) Troubleshooting Citrix/BES/Exchange issues Desktop support for 150 users Creating/deactivating users in AD/Symantec/Mitel Reporting on AV status Hardware purchasing Systems responsible for: Mitel, Windows (XP/2003/7/2008), AD, Exchange 2007, Symantec.cloud, Barracuda Spam Filter, Blackberry Express, Citrix Xenserver User moves (hardware & repatching network) Troubleshooting Citrix/BES/Exchange issues Desktop support for 150 users Creating/deactivating users in AD/Symantec/Mitel Reporting on AV status Hardware purchasing Systems responsible for: Mitel, Windows (XP/2003/7/2008), AD, Exchange 2007, Symantec.cloud, Barracuda Spam Filter, Blackberry Express, Citrix Xenserver

IT Support Analyst

• Apr 2011 - Mar 2012

Troubleshooting server issues (proactively & reactively) Perform daily check of critical systems Prepare daily backups Creating/amending Group Policies User moves (hardware, repatching phones & network) Desktop support for 300+ users Assist with migration from 2003 to 2008 R2 domains and Exchange 2003 to Exchange 2010 On-call support for overseas offices Creating/deactivating users in AD/Profile/Kypera/Blackberry Enterprise Server Resolving open tickets within SLA in a team of 2 Systems responsible for: OfficeServ, Kypera, Microdec Profile, Daxtra, Saber Analytics, Windows (XP/2003/7/2008), AD, Exchange 2003, OpManager/Spiceworks, Symantec.cloud, GFI Mail Archive, Barracuda Web Filter, VirtualBox, Blackberry Enterprise Server Show less

IT Support Analyst

• Apr 2011 - Jan 2012

Same as Cititec (sister company) Same as Cititec (sister company)

Helpdesk Analyst

• Mar 2009 - Apr 2011

Providing 1st line support for bespoke Digital Dictation and speech recognition applications. Tasks include verifying and solving problems, logging faults, sending out and updating releases of software, testing software, documentation, contacting customers by phone, completing reports and liaison with Application Consultants. Provide remote support for hospitals using the bespoke software and USB devices via RDP/VPN Working in a Project team that deploys, supports and maintains the applications to within SLAs. Installation and configuration of software at client sites. Participation in projects, ensuring faults are assigned and escalated and ensuring a high level of customer service at all times Internal IT support, password resets, account creation, managing RSA tokens, imaging Laptops/Desktops, general server room maintenance. Systems responsible for: RSA SecurID, Active Directory, Exchange 2003, Server 2003/2008, Philips SpeechMagic, Barracuda Spam firewall, Citrix XenApp6, Dragon Naturally Speaking, McAfee ePo server, Hyper-V, VMWare Show less

Application Support Analyst

• Jan 2006 - Feb 2009

Working independently and managing all manner of Helpdesk queries for bespoke software for all Global GTA staff.Advising and finding the best solution on various software issues in order to repair the problem either remotely or with end users. Working closely with a team of software developers ensuring service level agreement deadlines are met in a timely manner case by case basis.Testing and approval of new software to ensure correct implementation onto a live system. Regular assessment of software to ensure smooth running of the live system.Updating and regulating the Intranet content on a regular basis Systems used: iSeries, Windows XP, Office, SharePoint, JIRA Show less

FIT Reservations Executive

• Jul 2003 - Dec 2005

Contacting hotels with guests special requestsNegotiating between hotels & clients during problems updating rates, allotment & Hotel info on various websites

Reservations Supervisor

• Jun 2002 - Jul 2003

General telephone customer service. Taking care of customer complaints and queries, booking hotel rooms, commissions, all queries from accounts department. Directing calls using switchboard, managing reservations staff and making sure all groups arrive smoothly in the hotel. General telephone customer service. Taking care of customer complaints and queries, booking hotel rooms, commissions, all queries from accounts department. Directing calls using switchboard, managing reservations staff and making sure all groups arrive smoothly in the hotel.

Duty Manager / Group Reservations

• May 2001 - Jun 2002

General customer service, checking-in and checking-out, dealing with fire safety & other general Health & Safety issues. Complaint handling General customer service, checking-in and checking-out, dealing with fire safety & other general Health & Safety issues. Complaint handling