Experience

Jake Marshall Service Inc.

• Utilities
• 1 - 100 Employee

• IT Manager

  • Feb 2018 - Present

  Responsible for planning, coordinating and directing the activities of the company’s information systems from hardware to software to the network of the organization including installation and maintenance. Work closely with the company’s upper management to identify potential upgrades of existing systems and formulate technology goals of the organization. Coordinate and manage projects to move towards those goals and improve the overall productivity of the company. Work with suppliers and other vendors for the company’s technology equipment and supplies, always ensuring the best price, service and support for the technology and applications deployed. Educate staff members on the proper use of equipment and software needed to ensure their success in the company. Show less



ERMC

• United States
• Facilities Services
• 300 - 400 Employee

• System Administrator

  • 2011 - Present

  Key Responsibilities & Contributions: * Responsible for all systems administration of the ERMC corporate network. * Complete client/server design architect. Well versed in all Microsoft products and solutions from Windows NT 3.11 Server to Windows 2016 Server. Microsoft Active directory management , Group policy management and implementation strategist. Active Directory disaster recovery. * Management of all Windows domain functions consisting of 800+ user accounts, domain group policies, file and folder sharing, security, backups etc. * Microsoft Exchange implementation design and management. Mail routing, filtration and mail bagging design. * Management of our ERP system servers, terminal servers, SQL servers and printing. * Network security auditing and security monitoring using intrusion prevention and intrusion detection. * Responsible for VMware system administration and virtual server implementation. * NAS/SAN implementation and management. * Backup and disaster recovery design, implementation and management using both on site and offsite solutions. * Project management, budgeting, timing, ordering, implementation and reporting. * Provide Tier 3 support to resolve escalated support tickets. * Maintenance and troubleshooting of Active Directory User Account Management, Print Management Server, DNS Servers, Shoretel IP Phone System, Database and Application Servers. * Perform data protection maintenance, backup resolutions for disaster recovery scenarios, system and data recovery and execution of various network security software and hardware from firewalls to Antivirus software. * Implement repairs of workstations locally and remotely for 127 locations along with monitoring and repairing any network related issues with connectivity and VPN failures. * Diagnose and repair hardware failures to the component level for all desktops and laptops. * Implement and maintain the mobile framework of more than 400 cell phones with the use of MDM. Show less



Creative Computer Services, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Manager/Computer Administrator

  • 2008 - 2011

  Key Responsibilities & Contributions: * Assisted in the planning and implementation of additions, deletions and major modifications to client company’s infrastructure. * Coordinated and implemented troubleshooting, repairs of servers and workstations including backups, disaster recovery of hardware failures for 36 client companies of over 400 end-users and implementation of various network security software and hardware from firewalls to Antivirus software. * Oversaw setup and maintenance of hardware and software including the servicing of printers, copiers, desktops and laptops at component and board level. * Responded to escalated help desk issues providing helpdesk support for client companies remotely, reporting on-sight for individual support and training when needed. * Responsible for monitoring and controlling costs associated with operations, inventory and ordering of new hardware and software. Show less


TAC World Wide, New York & Coast to Coast Inc.
• Computer Administrator

  • 2007 - 2008

Brewton-Parker College
• United States
• Higher Education
• 100 - 200 Employee
• Computer Administrator

  • 2002 - 2007


US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Computer Administrator

  • 2000 - 2002

• Computer Administrator

  • 1997 - 2000