Terry Henkels
Information Technology Manager at Uniting Church in Australia, Queensland Synod- Claim this Profile
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Topline Score
Bio
LinkedIn User
Terry is an exceptional manager who balances delivery, team and organisational pressures with remarkable composure while fostering fairness within the team. Apart from excellent managerial skills, his technical knowledge in the web space earns him the respect from the team and business stakeholders. While the focus remains on the delivery responsibilities, he always provides spark to conversations with his amazing sense of humour. I've been extremely lucky to have directly worked with Terry and am sure he will be a great asset to any organisation he works for.
David Lee
Terry gave me a fantastic opportunity to progress my career and has been guiding and supporting me the entire way. He is always approachable and makes time to listen to what people have to say, and isn't afraid to make big decisions. He is highly committed, acts with integrity and has a strong attention to detail. He is proactive in his knowledge with the latest web technologies and how they relate to business. Terry's wealth of knowledge and experience in the web, clearly distinguishes him in the industry.
LinkedIn User
Terry is an exceptional manager who balances delivery, team and organisational pressures with remarkable composure while fostering fairness within the team. Apart from excellent managerial skills, his technical knowledge in the web space earns him the respect from the team and business stakeholders. While the focus remains on the delivery responsibilities, he always provides spark to conversations with his amazing sense of humour. I've been extremely lucky to have directly worked with Terry and am sure he will be a great asset to any organisation he works for.
David Lee
Terry gave me a fantastic opportunity to progress my career and has been guiding and supporting me the entire way. He is always approachable and makes time to listen to what people have to say, and isn't afraid to make big decisions. He is highly committed, acts with integrity and has a strong attention to detail. He is proactive in his knowledge with the latest web technologies and how they relate to business. Terry's wealth of knowledge and experience in the web, clearly distinguishes him in the industry.
LinkedIn User
Terry is an exceptional manager who balances delivery, team and organisational pressures with remarkable composure while fostering fairness within the team. Apart from excellent managerial skills, his technical knowledge in the web space earns him the respect from the team and business stakeholders. While the focus remains on the delivery responsibilities, he always provides spark to conversations with his amazing sense of humour. I've been extremely lucky to have directly worked with Terry and am sure he will be a great asset to any organisation he works for.
David Lee
Terry gave me a fantastic opportunity to progress my career and has been guiding and supporting me the entire way. He is always approachable and makes time to listen to what people have to say, and isn't afraid to make big decisions. He is highly committed, acts with integrity and has a strong attention to detail. He is proactive in his knowledge with the latest web technologies and how they relate to business. Terry's wealth of knowledge and experience in the web, clearly distinguishes him in the industry.
LinkedIn User
Terry is an exceptional manager who balances delivery, team and organisational pressures with remarkable composure while fostering fairness within the team. Apart from excellent managerial skills, his technical knowledge in the web space earns him the respect from the team and business stakeholders. While the focus remains on the delivery responsibilities, he always provides spark to conversations with his amazing sense of humour. I've been extremely lucky to have directly worked with Terry and am sure he will be a great asset to any organisation he works for.
David Lee
Terry gave me a fantastic opportunity to progress my career and has been guiding and supporting me the entire way. He is always approachable and makes time to listen to what people have to say, and isn't afraid to make big decisions. He is highly committed, acts with integrity and has a strong attention to detail. He is proactive in his knowledge with the latest web technologies and how they relate to business. Terry's wealth of knowledge and experience in the web, clearly distinguishes him in the industry.
Credentials
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Microsoft Azure Artificial Intelligence (AI) Fundamentals
MicrosoftJun, 2021- Sep, 2024 -
Microsoft Azure Fundamentals
MicrosoftApr, 2021- Sep, 2024 -
Certified DevOps Professional (CDOP)
The Knowledge AcademyJan, 2021- Sep, 2024 -
ITIL Foundation v4 in IT Service Management
AXELOS Global Best PracticeJan, 2020- Sep, 2024 -
Agile Certified ScrumMaster (CSM)
Scrum Alliance
Experience
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Uniting Church in Australia, Queensland Synod
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Information Technology Manager
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Feb 2022 - Present
Manage IT for ~500 users. Manage IT for ~500 users.
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UnitingCare Queensland
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Australia
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Non-profit Organizations
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700 & Above Employee
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Enterprise Systems Manager - Web & Mobile, Clinical Customer Systems, and eHealth
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Apr 2017 - Dec 2021
Manage a team of 20 (partially with a managed service provider) and technical ownership of ~100 corporate applications, including 20 websites. Responsible for enhancements and support, and resources for aligned projects. Member of the Digital Transformation project, Architecture Review Group, Concept Response Team, Demand & Planning Group, Change Advisory Board, Technical Advisory Group, Continuous Improvement Team, Risk Committtee, and Cyber Security Group. Responsible for vendor management, invoices/budgets, reporting, and improving business relationships. Show less
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State Trustees
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Australia
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Financial Services
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300 - 400 Employee
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Solution Manager - Corporate Systems
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Sep 2015 - Mar 2017
Built and managed a team with technical ownership of many corporate systems, covering product roadmap & updates, solution & interface design, development, testing, technical support, vendor management, and business relationship management. Acting Information Services Executive General Manager (CIO) responsibility. Leadership for the Architecture Review Board. Built and managed a team with technical ownership of many corporate systems, covering product roadmap & updates, solution & interface design, development, testing, technical support, vendor management, and business relationship management. Acting Information Services Executive General Manager (CIO) responsibility. Leadership for the Architecture Review Board.
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ANZ
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Australia
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Banking
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700 & Above Employee
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Head of Delivery - Online & Internet Banking
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Dec 2011 - Aug 2014
Managed the department of up to 80 technology professionals across 4 teams, with responsibility for development and maintenance of ANZ websites and Internet Banking across 30 countries with over 7 million visits/month. The team was split between Australia and India, using both Agile and waterfall methodologies. Close working relationship with many business teams, and a member of various digital design and oversight boards. Responsive design, mobile touch optimised websites were a major success, in some cases lifting sales conversions by 40%. Show less
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AXA / AMP
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Colombia
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Insurance
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1 - 100 Employee
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Web Development Manager
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Jul 2010 - Nov 2011
Managed the team of up to 40 professionals across 3 teams. Responsible for the development and enhancement of the various AXA internet and intranet websites, using the Agile software development methodology. The AdviserWeb / ClientWeb website was a major success, consolidating 20 websites into 1 website for financial advisers and end customers, featuring 250 products & services. It hosts details for over 1M clients, and was a successful $40M project. Managed the team of up to 40 professionals across 3 teams. Responsible for the development and enhancement of the various AXA internet and intranet websites, using the Agile software development methodology. The AdviserWeb / ClientWeb website was a major success, consolidating 20 websites into 1 website for financial advisers and end customers, featuring 250 products & services. It hosts details for over 1M clients, and was a successful $40M project.
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Coles Group
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Australia
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Retail
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700 & Above Employee
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Web Solutions Delivery Manager
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Jun 2006 - Aug 2010
Leader of the web team of up to 80 people, responsible for the internet and intranet websites across all of the company brands: Coles, Coles Online, Officeworks, Target, Kmart, Vintage Cellars, Liquorland, 1st Choice, Coles Express, Kmart Tyre & Auto Service. The department consisted of separate teams for web design/graphics/usability, development, support/maintenance, testing, web analytics, and data services. A new Coles Online web platform was a major success story, leading to a national roll-out of the capability for home grocery ordering and delivery. Show less
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First Horizon
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Vice President Origination Systems
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2003 - 2005
Software development manager, leading the technology team to implement the new Presto system for online mortgage applications. First Horizon was the 12th largest mortgage company in the United States, later bought by MetLife. Software development manager, leading the technology team to implement the new Presto system for online mortgage applications. First Horizon was the 12th largest mortgage company in the United States, later bought by MetLife.
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Senior Software Development Manager
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1998 - 2003
Led the team of up to 60 software professionals for the development of the Retail Banking eCommerce websites. Responsible for successful project & risk management, development, and implementation of website projects for Internet Banking, stockbroking (joint venture with E*Trade Australia), credit cards, mortgages, insurance, funds management, and small business. Close working relationship with many business divisions for their online presence. Led the team of up to 60 software professionals for the development of the Retail Banking eCommerce websites. Responsible for successful project & risk management, development, and implementation of website projects for Internet Banking, stockbroking (joint venture with E*Trade Australia), credit cards, mortgages, insurance, funds management, and small business. Close working relationship with many business divisions for their online presence.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Lead Programmer Analyst
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1994 - 1998
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Honeywell Aerospace
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Lead Software Engineer
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1993 - 1994
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Lead Software Engineer
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1992 - 1993
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Senior Project Engineer
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1987 - 1992
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Education
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1990 - 1994
Keller Graduate School of Management
M.B.A. -
1982 - 1987
Iowa State University
B.S., Computer Engineering
Community
