Terry French
Technical Operations Director at Nephos Technologies- Claim this Profile
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Topline Score
Bio
David Teague
I had the pleasure of working with Terry in the same Management Team, and I can't heep enough praise on him. Terry's attention to detail and his devotion to delivering a great service is second to none. He took our Service Delivery to the next level, putting in place a robust ITIL process, and handling difficult and demanding customers with ultimate professionalism. We dove-tailed brilliantly, and I really valued our time working together. I would have zero hesitation in recommending Terry in the future, and would love the chance to work with him again.
Harriet King
I had the pleasure of working with Terry to launch a complex SaaS product, which required a service desk, onboarding and customer relationship team and process to be built up from scratch. Terry is hugely professional, diligent and knowledgeable, he is able to effectively design and implement robust business processes and build strong relationships with both colleagues and clients. He would be a valuable asset to any business.
David Teague
I had the pleasure of working with Terry in the same Management Team, and I can't heep enough praise on him. Terry's attention to detail and his devotion to delivering a great service is second to none. He took our Service Delivery to the next level, putting in place a robust ITIL process, and handling difficult and demanding customers with ultimate professionalism. We dove-tailed brilliantly, and I really valued our time working together. I would have zero hesitation in recommending Terry in the future, and would love the chance to work with him again.
Harriet King
I had the pleasure of working with Terry to launch a complex SaaS product, which required a service desk, onboarding and customer relationship team and process to be built up from scratch. Terry is hugely professional, diligent and knowledgeable, he is able to effectively design and implement robust business processes and build strong relationships with both colleagues and clients. He would be a valuable asset to any business.
David Teague
I had the pleasure of working with Terry in the same Management Team, and I can't heep enough praise on him. Terry's attention to detail and his devotion to delivering a great service is second to none. He took our Service Delivery to the next level, putting in place a robust ITIL process, and handling difficult and demanding customers with ultimate professionalism. We dove-tailed brilliantly, and I really valued our time working together. I would have zero hesitation in recommending Terry in the future, and would love the chance to work with him again.
Harriet King
I had the pleasure of working with Terry to launch a complex SaaS product, which required a service desk, onboarding and customer relationship team and process to be built up from scratch. Terry is hugely professional, diligent and knowledgeable, he is able to effectively design and implement robust business processes and build strong relationships with both colleagues and clients. He would be a valuable asset to any business.
David Teague
I had the pleasure of working with Terry in the same Management Team, and I can't heep enough praise on him. Terry's attention to detail and his devotion to delivering a great service is second to none. He took our Service Delivery to the next level, putting in place a robust ITIL process, and handling difficult and demanding customers with ultimate professionalism. We dove-tailed brilliantly, and I really valued our time working together. I would have zero hesitation in recommending Terry in the future, and would love the chance to work with him again.
Harriet King
I had the pleasure of working with Terry to launch a complex SaaS product, which required a service desk, onboarding and customer relationship team and process to be built up from scratch. Terry is hugely professional, diligent and knowledgeable, he is able to effectively design and implement robust business processes and build strong relationships with both colleagues and clients. He would be a valuable asset to any business.
Credentials
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PRINCE2® Foundation Certification
AXELOS Global Best PracticeDec, 2020- Nov, 2024 -
ITIL Lifecycle Service Transition (ITILLST)
AXELOS Global Best PracticeOct, 2018- Nov, 2024 -
ITIL Lifecycle Service Operations (ITILLSO)
AXELOS Global Best PracticeSep, 2017- Nov, 2024 -
SDI - Service Desk Manager
The Service Desk Institute (SDI)Mar, 2012- Nov, 2024 -
ITIL Foundation v3
BCS, The Chartered Institute for ITMay, 2010- Nov, 2024
Experience
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Nephos Technologies
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Operations Director
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Jul 2022 - Present
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Service Delivery Manager
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Nov 2021 - Aug 2022
Responsible for specialist IT services that help organisations solve data storage, data management and data security problems, with innovative integrated solutions.
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On The Money Group Ltd
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United Kingdom
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Financial Services
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1 - 100 Employee
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Partner Experience Manager
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Jan 2020 - Feb 2021
Responsible for the design, setup and launch of the Partner Experience department, to deliver new partner on-boarding, training and daily operational platform support services. Responsible for the design, setup and launch of the Partner Experience department, to deliver new partner on-boarding, training and daily operational platform support services.
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Procode
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United Kingdom
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Software Development
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1 - 100 Employee
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Head Of Service Delivery
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Oct 2017 - Dec 2019
Responsible for the design and delivery of all software support services including Change and Release Management, to clients in the energy market.
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Service Delivery Manager
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Jan 2017 - Oct 2017
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IT Lab
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Information Technology & Services
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1 - 100 Employee
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Service Delivery Manager
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Jul 2015 - Jan 2017
Responsible for the delivery of IT services to businesses throughout London and global locations, including TH Real Estate a worldwide specialist in real estate equity and debt investment. Managing and monitoring all aspects across allocated client accounts, to maintain or exceed business objectives and strategical plans. Responsible for the delivery of IT services to businesses throughout London and global locations, including TH Real Estate a worldwide specialist in real estate equity and debt investment. Managing and monitoring all aspects across allocated client accounts, to maintain or exceed business objectives and strategical plans.
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Plan-Net
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Delivery Manager - SC Cleared
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Dec 2013 - Jul 2015
Responsible for the supply and performance of up to 35 staff across some of the world's largest banks and law firms, including the Bank Of England, UniCredit Bank, Clifford Chance and Pinsent Masons.Maintaining all operational aspects across each account to the highest of standards, whilst ensuring that all client needs are fully delivered to in timely and effective manner at all times. Responsible for the supply and performance of up to 35 staff across some of the world's largest banks and law firms, including the Bank Of England, UniCredit Bank, Clifford Chance and Pinsent Masons.Maintaining all operational aspects across each account to the highest of standards, whilst ensuring that all client needs are fully delivered to in timely and effective manner at all times.
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The Openwork Partnership
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United Kingdom
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Financial Services
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400 - 500 Employee
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Service Desk Manager
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Sep 2012 - Dec 2013
Service Desk Manager for the UK’s largest multi-tie financial advice network.Manage a team of 15 consultants who act as the first point of contact for around 2500 employees, across a multitude of subjects from, Pensions, Investments, Mortgages, Protection, General Insurance, Payments, Software and IT queries.Employee Of The Month February and March 2012.Winner of Employee Of The Year 2012. Service Desk Manager for the UK’s largest multi-tie financial advice network.Manage a team of 15 consultants who act as the first point of contact for around 2500 employees, across a multitude of subjects from, Pensions, Investments, Mortgages, Protection, General Insurance, Payments, Software and IT queries.Employee Of The Month February and March 2012.Winner of Employee Of The Year 2012.
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