Experience

St Elizabeth Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• e-commerce assistant

  • Mar 2023 - Present



St Elizabeth Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• E-Commerce Manager

  • Jun 2016 - Sep 2022

  To source items from donated goods and proactively promote and sell these through ebay, Amazon and the online shop. Looking in to other avenues of online trade.Working closely with the Retail Commercial Manager, Retail Area Management and Shop managers.To ensure income targets are achieved through best practice product placement. Provide an efficient service to all customers and uphold the Hospices good reputation within the ecommerce practice. Managing a team of staff and volunteers, giving support and direction. Show less

• Retail Centre Manager

  • Jan 2014 - Jun 2016

  Responsible for the day to day management of the combined retail sales and warehousing activities in a new Retail Centre in Ipswich. Managing logistics for stock delivery and collection to and from shops, donors homes and companies. Working closely with the area managers and the retail coordinator to ensure donated stock is distributed efficiently across the shops.Fully responsible for managing and supporting a large team of volunteers.Providing a high standard of customer service.Provide training in all aspects in the smooth running of the centre, including Health and Safety, trading standards, systems and procedures.Working closely with the local community. Show less



The Original Factory Shop

• United Kingdom
• Retail
• 300 - 400 Employee

• Store Manager

  • Oct 2010 - Dec 2013

  Accountable for the day to day running of a busy high street store. To meet and exceed the weekly budget and customer expectations. Responsibilities include: Fully accountable for store P&L Stores KPI’s & Shrink Staff Training including support and coaching Health & Safety Company standards in Merchandising, and Customer Service Training Manager for new and existing employees to move in to management positions Support Area Manager in Store Audits, Stock take Control and new store recruitment Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• General Manager

  • Nov 1996 - Jul 2010

  Responsible for the effective co-ordination/ management of all store activities to ensure customer satisfaction and meet or exceed budgeted sales and profits. Actively develop and maintain team approach in the day to day management of the direct supervision of all store associates and the development of a qualified team of store personnel. Key responsibilities:Work with the Sales Manager to improve customer service practices and to drive the sales culture.Establish and maintain an atmosphere conducive to obtaining optimal levels of customer service and employee efficiency.Provide flow of information to all store employees.Oversee stock, data integrity and company merchandising programs.Implement and administer company policies and procedures.Manage scheduling of personnel, payroll, budgets and P&L.Oversee store presentation, maintain standards and security. Show less

• Store Set Up Manager

  • Feb 2005 - Mar 2006

  Store Set Up Manager - Office World Conversion Team (February 2005 - October 2005, then support role for other projects ended March 2006)Placed on secondment for nine months to convert a selection of Office World stores. To convert half a store at a time whilst trading. Working as a team to overcome any obstacles and achieve our set goal.Full accountability of three Office World conversions and one new build.Work with the Project Manger to plan and execute conversions to the company standards.Clear and precise communication at all levels within and outside the company.Support and coaching for the Office World associates to the Staples standards.Planning of stock deliveries in other Office World conversions. Show less



NAAFI

• United Kingdom
• Armed Forces
• 100 - 200 Employee

• Entertainments Manager BFG

  • May 1993 - May 1996

  Negotiation and sales of live entertainment packages to over 400 key account customers within the British Forces market in Germany. Meet/exceed all sales and budgetary targets. (E.g. 1993 - 1994 sales of £1m, with hidden sales of £1-2m). Formulate marketing and promotional strategies within fixed budget requirements. Generate new business and enhance the company image. Negotiate with multi-national companies for event sponsoring package pricing. Negotiation and sales of live entertainment packages to over 400 key account customers within the British Forces market in Germany. Meet/exceed all sales and budgetary targets. (E.g. 1993 - 1994 sales of £1m, with hidden sales of £1-2m). Formulate marketing and promotional strategies within fixed budget requirements. Generate new business and enhance the company image. Negotiate with multi-national companies for event sponsoring package pricing.