Experience

BeyondTrust

• United States
• Software Development
• 700 & Above Employee

• Senior Manager

  • Jan 2023 - Present

  An expert in all aspects of the quote-to-cash process, from initial customer contact and order entry through invoicing. Also having excellent management skills, as well as experience working with ERP systems such as Salesforce, Oracle or SAP. Responsibilities include but are not limited to managing customer orders accurately and efficiently, setting up pricing quotes on request within agreed deadlines,creating invoices that comply with applicable regulations, liaising with billing teams or partners regarding any discrepancies or issues concerning orders/invoices/payments/etc., monitoring AR aging reports regularly, resolving collections issues quickly and effectively where needed. Show less

• Manager Order Management

  • Oct 2019 - Present



More4apps

• New Zealand
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • 2018 - 2019

  Specializing in Account Management in the Oracle Applications space. Specialties: Experience with implementation planning and selection of solutions that support Oracle Applications from archiving solutions to metadata maintenance and end user needs including AR reporting and data loading integration with Oracle. Specializing in Account Management in the Oracle Applications space. Specialties: Experience with implementation planning and selection of solutions that support Oracle Applications from archiving solutions to metadata maintenance and end user needs including AR reporting and data loading integration with Oracle.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Customer Support Manager

  • Jul 2014 - Mar 2017

  Reduced order to book cycle time by 4 days by developing and executing restructure of the Order Coordination team to an “All In”, and realignment of the field support. Established an EDI team procedure and reporting to ensure the quality and accuracy of the customer billing and their preferences with direct reports, local and remote, of a team lead and direct staff of approximately 20 team members. Reduced order to book cycle time by 4 days by developing and executing restructure of the Order Coordination team to an “All In”, and realignment of the field support. Established an EDI team procedure and reporting to ensure the quality and accuracy of the customer billing and their preferences with direct reports, local and remote, of a team lead and direct staff of approximately 20 team members.



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Cusomer Support Manager

  • Jan 1997 - May 2014