Experience

Smart Motors Toyota/Scion
• Parts Consultant

  • Jun 2020 - Present


Bergstrom Automotive

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Parts Consultant

  • Jun 2017 - Jun 2020

  Main duties include working price & availability requests for service technicians. Sourcing and billing parts to fulfill service department, wholesale, and retail counter needs. Managing the disposal of warranty parts in a timely and environmentally friendly fashion. Main duties include working price & availability requests for service technicians. Sourcing and billing parts to fulfill service department, wholesale, and retail counter needs. Managing the disposal of warranty parts in a timely and environmentally friendly fashion.



Teleperformance, USA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Desktop Engineer

  • Oct 2014 - Jun 2017

  During my time in this position I was responsible for making sure local PCs were running the most updated & corporate-approved software images. This would ensure trouble-free shifts for each user as well as keep the devices from from viruses. It would also prevent users from accessing areas of the machine which might allow them to alter or add to the current software image. I also responded to trouble tickets using Teleperformance's internal help desk interface. During my time in this position I was responsible for making sure local PCs were running the most updated & corporate-approved software images. This would ensure trouble-free shifts for each user as well as keep the devices from from viruses. It would also prevent users from accessing areas of the machine which might allow them to alter or add to the current software image. I also responded to trouble tickets using Teleperformance's internal help desk interface.


UnitedHealth Group
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Customer Service Representative

  • Dec 2013 - Aug 2014


Sprint Nextel

• United States
• Retail

• Business Premier Care Customer Service

  • Jun 2012 - Sep 2013

  Fielded inbound calls - primarily from business customers - to resolve their billing, device, and service issues. This included: bill review/explanation and sometimes working out necessary credits, swapping phones/data cards/devices during upgrades and/or device replacements, explaining outages/network maintenance when customers are having service issues. Also did floor support for our team which entailed watching for frontline agents encountering problems resolving issues, then helping those agents work through the issue to the customer's satisfaction. I left this position recently because I relocated to San Diego, CA for family reasons. Unfortunately, Sprint had a hiring freeze in effect for San Diego County, so I was unable to transfer to a store or other Sprint facility. Show less



CARQUEST

• Canada
• Retail

• • Jul 2007 - Jun 2012

  Responsibilities included: sales, customer relations, scheduling, hiring, employee development & training, implementing corporate planograms, store cleanliness inside & out, daily deposits, inventory control, manage company vehicles' maintenance schedules, machine brake drums, rotors, and flywheels for customers, and mix automotive paints for body shop customers.

• • Apr 2005 - Jun 2007


River States Truck and Trailer- Freightliner & Sprinter Vans Division
• IT Administrator

  • May 2003 - Oct 2004