Experience

CRS Temporary Housing

• United States
• Insurance
• 100 - 200 Employee

• Relationship Manager

  • Aug 2022 - Present



Assured Relocation Inc.

• United States
• Insurance
• 1 - 100 Employee

• Account Team Lead

  • Aug 2019 - Jul 2022

  Play key role in providing temporary accommodations and current placements to people with property loss experience while coordinating with families, landlords, and insurance adjusters. Lead all facets of administrative and claim support operations, including responding promptly to high-volume phone calls, offering exceptional customer services, overseeing housing extensions, scheduling calendars, and processing security deposits. Serve as focal point of contact for insurance companies, and 87 adjusters, managing 270 claims. Ensure seamless execution of cost effective solutions by overseeing additional living expenses.

• Claims Assistant

  • Jan 2016 - Aug 2019

  We help to facilitate temporary accommodations for families who haveexperienced property losses through their insurance companies.In this position, I work directly with the families, landlords, and insurance adjusters to manage current placements. I perform administrative and claim support for multiple claim representatives.Duties include: high volume phone calls, high levels of customer service, managing housing extensions, providing accurate notice to vacate, scheduling vendors, processing damages and security deposits.



Nationwide

• Insurance
• 700 & Above Employee

• Member Solutions Representative

  • Sep 2014 - Dec 2015

  Answer calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. Reduce customer call backs by creating a simple, hassle-free interaction for the caller. Responsible for effectively using all available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. Participates in technical and customer service skills training to stay aware of current and best practices. Diagnoses customer issues, provides solutions, and uses a structured thought process to achieve results while balancing customers’ needs with company guidelines.



Circle "D" Recreation, Inc

• Circleville, OH

• Proprietor

  • Aug 1990 - Jul 2012

  Circle ‘D’ Recreation was a bowling, skating, and billiards family entertainment establishment. Daily company decision-making, maintaining day-to-day operations, financial, and customer database. Face-to-face customer interaction, marketing and sales to recruit and maintain customers for bowling leagues. Trouble-shooting business interruptions. Training, hiring, and firing of employees. Responsible for morale of employees as well as all patrons in the bowling, skating, and billiard areas on a daily basis. Organizing and voluntary involvement in charitable events, as well as organizing over 20 leagues every six months. Engaging host of many birthday, business, church, and family parties. Resolving customer issues in a professional manner.