System Analyst

• Mar 2018 - Present

- In coordination with the Manager, develop, design, install, configure, maintain, and handle issues around all building and wide-area network communications.- Monitor and manage network and server security.- Manage service level agreements and implement large and small scale disaster recovery plans to ensure uptime of networks, applications, and servers.- Develops and conducts VOIP system end-user training.- Draft user manuals and/or document process and procedures.- Administer and maintain South West LHIN systems administration (e.g., Storage Attached Network) and troubleshoot high-risk concerns (e.g., server down).- Respond to facility needs as required.- Provide service desk assistance to ensure client satisfaction.- Maintain effective working relationships with vendors to co-develop, maintain, and design systems.

End User Support Specialist

• Jan 2016 - Mar 2018

Reporting to the Manager of IT and Facilities your responsibilities will include:Handles concerns directed to the Help Desk and tracks ticketsProvides front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.)Trouble shoots basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.)Provides technical support for new applications and systemsPerforms maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.) and ensures compliance with health and safety requirementsHandles security concerns, including conducting security audits and setting-up and providing security badgesSets up workspaces; books facilities and equipment when needed

President

• Jul 2010 - Mar 2018

Computer Sales and Service, Tech Support, Video Games, Web Design Computer Sales and Service, Tech Support, Video Games, Web Design

End User Support Specialist

• Jan 2016 - May 2017

Reporting to the Manager of IT and Facilities your responsibilities will include:Handles concerns directed to the Help Desk and tracks ticketsProvides front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.)Trouble shoots basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.)Provides technical support for new applications and systemsPerforms maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.) and ensures compliance with health and safety requirementsHandles security concerns, including conducting security audits and setting-up and providing security badgesSets up workspaces; books facilities and equipment when needed

Web Designer

• Jun 2015 - Nov 2015

Graphic Design, Web Design, Sales and Tech Support for Home Automation Products Graphic Design, Web Design, Sales and Tech Support for Home Automation Products

Student

• Sep 2010 - Apr 2013

IT Technician

• Jun 2006 - Jul 2010

Installing computer hardware/software, Remote support for customers, Sales Installing computer hardware/software, Remote support for customers, Sales