Terry Hepner

Principal Sr. Field Service Specialist II at Raytheon Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
IN

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Experience

    • United States
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • Principal Sr. Field Service Specialist II
      • Jan 2023 - Present

      Field Engineering.

    • Sr. Field Engineer II
      • Dec 2019 - Present

    • Site Lead/Principal Field Service Specialist
      • Oct 2021 - Jan 2023

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Sr. Field Engineer I
      • Mar 2017 - Present

      MRFS Field engineering support.

    • Sr. Tech Support Specialist
      • Jun 2011 - Mar 2017

      Airborne AESA radar systems test, repair and supportAdvanced tactical weapons targeting systems on multiple platforms and specialized test equipmentCertified Raytheon Six Sigma Specialist

    • Senior Field Service Engineer
      • Apr 2010 - Jun 2011

      o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting

    • United States
    • Biotechnology Research
    • 700 & Above Employee
    • Senior Field Service Engineer
      • Mar 2008 - Mar 2010

      o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting

    • Semiconductor Manufacturing
    • 1 - 100 Employee
    • Senior Field Service Engineer
      • Dec 2006 - Mar 2008

      o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Field Service Engineer
      • Mar 1995 - Dec 2005

      o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting

Education

  • US Army Technical School
    Electronics
  • Foothill College / SJ State
    Electrical Engineering

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