Terry Hepner
Principal Sr. Field Service Specialist II at Raytheon Technologies- Claim this Profile
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Bio
Experience
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Raytheon Technologies
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Principal Sr. Field Service Specialist II
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Jan 2023 - Present
Field Engineering.
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Sr. Field Engineer II
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Dec 2019 - Present
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Site Lead/Principal Field Service Specialist
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Oct 2021 - Jan 2023
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Raytheon
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Sr. Field Engineer I
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Mar 2017 - Present
MRFS Field engineering support.
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Sr. Tech Support Specialist
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Jun 2011 - Mar 2017
Airborne AESA radar systems test, repair and supportAdvanced tactical weapons targeting systems on multiple platforms and specialized test equipmentCertified Raytheon Six Sigma Specialist
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Independent Contractor
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Worldwide
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Senior Field Service Engineer
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Apr 2010 - Jun 2011
o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting
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Thermo Fisher Scientific
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United States
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Biotechnology Research
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700 & Above Employee
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Senior Field Service Engineer
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Mar 2008 - Mar 2010
o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting
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Oryx Instruments
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Semiconductor Manufacturing
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1 - 100 Employee
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Senior Field Service Engineer
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Dec 2006 - Mar 2008
o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting
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TriTek Solutions
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Field Service Engineer
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Mar 1995 - Dec 2005
o Traveled worldwide to address customer needs in repair, installation, calibration and training o Installed and commissioned EOS and ESD test systems at semiconductor manufacturing sites o Assisted in engineering, R&D and manufacturing to fulfill specialized customer requirements as state-of-the-art technologies evolved and expanded o Developed and conducted systems technical training courses for operators, technicians, engineers, managers and service personnel o Performed technical trade show support, including technical sales and marketing training o Mastered equipment utilizing a variety of EHT voltage (+/- 20kV), precision instrumentation, precision power supply, relay matrix, electro-mechanical and precision robotic technologies o Perfected failure analysis and repair abilities with a wealth of experience on diverse electromechanical equipment and systems o Employed troubleshooting and repair techniques ranging from component to system levels o Developed and performed re-engineering in the field to solve technical issues, as necessary o Demonstrated expertise in ESD and Latch-Up testers: V1, V2, V3, M1100, EX1100, M9000, TLP, VFTLP, Orion, ZapMaster, RCDM, RCDM3, Paragon, MK2 and MK4. Involving high voltage, control, matrix, instrumentation, parametric, high speed pulse and robotic technologies o Instructed and trained other Field Service Engineers in system support and troubleshooting
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Education
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US Army Technical School
Electronics -
Foothill College / SJ State
Electrical Engineering