Experience

Metro Cruise Services

• United States
• Maritime Transportation
• 1 - 100 Employee

• Lead Agent Port Services

  • Dec 2021 - Present

• Logistics Agent

  • Jun 2018 - Dec 2021



Pinnacle Travel, LLC

• El Segundo CA

• Travel Consultant

  • Dec 2012 - Nov 2017

  I sell, advise, arrange, and recommend travel experiences for an exclusive clientele, specializing in luxury travel products at high-end hotels and resorts, ground transportation suppliers, and flight arrangements and ticketing. I also coordinate VIP travel for business and leisure clients while ensuring confidentiality and maintaining up-to-date travel preferences. I am constantly praised by my clientele for obtaining the best value while remaining within the guidelines of their specific budget and focusing on their needs. I follow up with vendors to ensure client special requests and expectations are delivered or exceeded as promised. My customer focus and attention to ensure even the smallest details are taken care of for a memorable travel experience has resulted in great reviews from the clients and high revenue for the company. Show less



AAA Auto Club Enterprises

• United States
• Insurance
• 700 & Above Employee

• Supervisor Emergency Road Services

  • May 2007 - Apr 2012

  Supervised and evaluated call center employees to ensure the safety and timely roadside assistance for stranded members. Supervised and evaluated call center employees to ensure the safety and timely roadside assistance for stranded members.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Onboard Crew Scheduler

  • Dec 2002 - Apr 2006

  Creating flight attendant schedules to ensure FAA and airline minimum staffing requirements were met for on time departures. Realtime managing of flight attendant staffing, re-crewing flights to prevent violations of union work rules while maintaining proper staffing for passenger safety and fiscal responsibility. Creating flight attendant schedules to ensure FAA and airline minimum staffing requirements were met for on time departures. Realtime managing of flight attendant staffing, re-crewing flights to prevent violations of union work rules while maintaining proper staffing for passenger safety and fiscal responsibility.



Washington Mutual Savings Bank

• Irvine CA

• Contract Software Instructor and Subject Matter Expert

  • Apr 2002 - Oct 2002

  Facilitation of classes for experienced Mortgage Originators and Underwriters on an upgraded loan processing software. Conducted live hands on classes in various locations to ensure a rapid and smooth transition to new software for onboarding home load applications. Maintained contact and followed up with attendees to resolve issues they discovered during usage in the field Facilitation of classes for experienced Mortgage Originators and Underwriters on an upgraded loan processing software. Conducted live hands on classes in various locations to ensure a rapid and smooth transition to new software for onboarding home load applications. Maintained contact and followed up with attendees to resolve issues they discovered during usage in the field



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Instructor Reservations snd Ticketing

  • May 1999 - Mar 2002



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Instructor-Reservations and Ticketing

  • Nov 1996 - May 1998

  Classroom instructor for new hire reservations agents, recurrent training and new product education for senior agents in Southern California and Hawaii call centers. Subject Matter Expert in Apollo computer reservations system, frequent flyer program, customer service and sales techniques. Classroom instructor for new hire reservations agents, recurrent training and new product education for senior agents in Southern California and Hawaii call centers. Subject Matter Expert in Apollo computer reservations system, frequent flyer program, customer service and sales techniques.



Kpom TV Channel 24

• United States
• Consumer Services

• Reporter/News Anchor/Assignments Editor

  • Oct 1980 - Oct 1983