Experience

Independent Training Consultant

• Professional Training and Coaching
• 1 - 100 Employee

• Certified Corporate Trainer

  • Jan 2014 - Present

  Certified EarthLink Hosted Voice Phone System Software Trainer. Certified EarthLink Hosted Voice Phone System Software Trainer.



The MacLaren Group Ltd.

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Certified POS Trainer for Chico's

  • Feb 2015 - Aug 2015

  Trained Managers and Associates on new POS Syatem (CHARM) for Chico's Brands (White House Black Market, SOMA, Boston Proper and Chico's). Conducted on-site training and coaching. Trained Managers and Associates on new POS Syatem (CHARM) for Chico's Brands (White House Black Market, SOMA, Boston Proper and Chico's). Conducted on-site training and coaching.



TTA (The Training Associates)

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Conversion / Integration Trainer

  • Jan 2011 - Dec 2013

  Certified Corporate Software Trainer. Conducted classroom training and provided one-on-one training and coaching on proprietary financial management web-based software for Financial Advisors and Customer Service Associates for Morgan Stanley. Certified Corporate Software Trainer. Conducted classroom training and provided one-on-one training and coaching on proprietary financial management web-based software for Financial Advisors and Customer Service Associates for Morgan Stanley.



Independent Contractor

• Charleston, South Carolina Area

• Training Consultant / Instructional Designer / Technical Writer

  • Nov 2008 - Jan 2011

  Contract training design, development and delivery and technical writing for business and industry. Created a Basics of Metal Detection Training Manual for Fastec Services LLC - a food industry engineering consulting firm. Contract training design, development and delivery and technical writing for business and industry. Created a Basics of Metal Detection Training Manual for Fastec Services LLC - a food industry engineering consulting firm.



Liberty Business Associates LLC

• North Charleston, SC

• Technical Writer

  • Nov 2006 - Nov 2008

  Management Analyst/Training Consultant for SPAWAR defense contractors. Designed, developed and Delivered CMMI System Engineering Process Improvement initiatives. Created and conducted Meeting Management Workshop. Wrote and edited technical communications materials and procedure documentation using Oracle Author Tutor. Management Analyst/Training Consultant for SPAWAR defense contractors. Designed, developed and Delivered CMMI System Engineering Process Improvement initiatives. Created and conducted Meeting Management Workshop. Wrote and edited technical communications materials and procedure documentation using Oracle Author Tutor.



REV Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Senior Training Coordinator

  • May 1997 - Nov 2006

  Designed, developed and delivered custom training programs; customized and delivered published training programs. Wrote, edited and updated procedures manuals and other training materials. Created, edited and updated PowerPoint presentations for Training and other departments. Maintained intranet (LMS) and provided technical assistance for 190 credit union employees. Certified Sales Leadership Strategies Trainer / Sales CORE and Referral Trainer / Call Center Sales Trainer CUNA Mutual Group. Designed, developed and delivered custom training programs; customized and delivered published training programs. Wrote, edited and updated procedures manuals and other training materials. Created, edited and updated PowerPoint presentations for Training and other departments. Maintained intranet (LMS) and provided technical assistance for 190 credit union employees. Certified Sales Leadership Strategies Trainer / Sales CORE and Referral Trainer / Call Center Sales Trainer CUNA Mutual Group.