Terry Cusick
Quality Systems Manager at RTE Refrigerated Transport Electronics- Claim this Profile
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Bio
I have known and worked with Terry for many years. We started with reviewing and handling customer complaints to satisfactory resolution. Her expertise in completing documentation, and her work ethic resulted in successful outcomes. She was instrumental in formalizing procedures and training our personnel to meet ISO 9000 and other quality certifications. She handled customer documentation and audits with a high degree of ethics and professionalism. Terry's skills are valuable assets for any company focused on customer needs and satisfaction.
I have known and worked with Terry for many years. We started with reviewing and handling customer complaints to satisfactory resolution. Her expertise in completing documentation, and her work ethic resulted in successful outcomes. She was instrumental in formalizing procedures and training our personnel to meet ISO 9000 and other quality certifications. She handled customer documentation and audits with a high degree of ethics and professionalism. Terry's skills are valuable assets for any company focused on customer needs and satisfaction.
I have known and worked with Terry for many years. We started with reviewing and handling customer complaints to satisfactory resolution. Her expertise in completing documentation, and her work ethic resulted in successful outcomes. She was instrumental in formalizing procedures and training our personnel to meet ISO 9000 and other quality certifications. She handled customer documentation and audits with a high degree of ethics and professionalism. Terry's skills are valuable assets for any company focused on customer needs and satisfaction.
I have known and worked with Terry for many years. We started with reviewing and handling customer complaints to satisfactory resolution. Her expertise in completing documentation, and her work ethic resulted in successful outcomes. She was instrumental in formalizing procedures and training our personnel to meet ISO 9000 and other quality certifications. She handled customer documentation and audits with a high degree of ethics and professionalism. Terry's skills are valuable assets for any company focused on customer needs and satisfaction.
Experience
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RTE Refrigerated Transport Electronics
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United States
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IT System Custom Software Development
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1 - 100 Employee
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Quality Systems Manager
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Jul 2017 - Present
Responsible for managing and developing the Quality System at RTE.
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Pall Corporation
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United States
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Manufacturing
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700 & Above Employee
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Senior Manager Quality Systems
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Apr 1985 - Jan 2016
A Senior Quality Systems Manager at Pall Corporation with roots in manufacturing. Responsible for Corporate Audit Assessment Process of 24 Manufacturing Sites, managed the Nonconformance Test Review Board for Bacterial Challenge Testing, developed corporate documents and managed the Quality Web Page at www.pall.com. Instrumental in the Corporate Quality Management System developing the quality manual, policies, methods and provided training for all Pall Corporation. Supported multiple sites for their ISO 9001 and ISO 13485 certificates. Provided overall customer support for quality agreements, questionnaires, change control, etc. working in many cases directly with the customer. Responsible for training and administration of the Change Control Process and worked on teams that were involved with new Pall acquisitions to provide guidance and support. Recently supported the Environmental Management System specifically the ISO 14001 Certification and the Business Management Continuity System ISO 22301.
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Education
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State University of New York College at Cortland
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