Sr Systems Analyst

• Feb 2022 - Present

Systems Analyst

• Sep 2018 - Nov 2022

PC Support Technician

• Oct 2016 - Sep 2018

PC Support Technician - Field Services - Hyperion Water Treatment Plant Install and Maintain IT infrastructure in a large industrial setting. ●Image, install and troubleshoot desktop computers. ●Install, configure, and troubleshoot, network printers. ●Troubleshoot Network issues ●Diagnose and repair Ethernet cable issues using Fluke Networks MS2-100 ●Handle support tickets using ticketing system. ●Asset Inventory, reclamation & disposal. PC Support Technician - Field Services - Hyperion Water Treatment Plant Install and Maintain IT infrastructure in a large industrial setting. ●Image, install and troubleshoot desktop computers. ●Install, configure, and troubleshoot, network printers. ●Troubleshoot Network issues ●Diagnose and repair Ethernet cable issues using Fluke Networks MS2-100 ●Handle support tickets using ticketing system. ●Asset Inventory, reclamation & disposal.

Desktop Support Technician

• Apr 2016 - Aug 2016

Field Services/Desktop Support DCMA (Defence Contract Management Agency) Department of Defense. (Temporary Contact) ●Image, install and troubleshoot desktop computers. ●Install, configure, and troubleshoot, network printers. ●Troubleshoot VLAN issues in a mixed Virtual/Desktop environment using Fluke One-Touch At ●Diagnose and repair Ethernet cable issues using Fluke Networks MS2-100 ●Handle support tickets using ticketing system. ●Asset Inventory, reclamation & disposal. Show less

Production Coordinator - Syndication Manager - IT Support

• Apr 1995 - Jan 2015

Incredible Features, INC is an editorial photo and video agency specializing in unusual subjects. IT Support – Responsible for providing a wide range of technical services in-house and to the offices of editorial bureaus throughout Los Angeles. Clients included the Los Angeles offices of American Media, Hubert Burda Media, Axel Springer Publications, & Bauer Media. ● Hardware - Desktop, VM Clients. Laptops, Servers – build, configure, image, setup, troubleshoot, and repair desktop, laptop, virtual clients, servers, printers, scanners and cameras. ● Large Format Printer & Scanner Operation & Support – Install, configure & repair a wide range of printers & scanners. Including wide format Epson printers & scanners. Nikon, Umax & Plustek scanners. Oversaw the digitization & storage of over 100,000 chrome photo slides. Used Adobe Photoshop & Lightroom to color correct & add metadata to digitized chromes for online catalog ● Digital Media Management – Designed Maintained the company’s extensive digital video and still library using Lightroom. ● Presentation Videos – Used Premier Pro & After Effects to created presentation videos used to sell video & still content to editorial clients. ● Helpdesk - Provide Tier 1, 2 & 3 support to in house and external clients, using Windows Remote Assistance & Macintosh Remote Desktop. ● Network Administration – Install, configure & troubleshoot. Routers & Switches for in house and external clients. ● Backup Manger - Monitor and manage backup of extensive digital content system that provides real time backup NAS & SANS and long term backup to LTO Tapes. ● VPN - Set up access for mobile users using Watchguard VPN Client, and Windows Direct Access. ● Project Manager/Database Design & Administration - Design and manage development of proprietary online photo databases. Write database program for licensing and tracking digital assets using Filemaker Pro and Microsoft Access. Show less