Experience

Secure Choice Lending

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Officer

  • Mar 2021 - Present



Christie Digital Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Service Desk Technician

  • Dec 2017 - Jan 2022

  - Provide remote monitoring, troubleshooting, and support, in a network operations center servicing theater locations worldwide. - Perform troubleshooting and diagnosis for a wide range of hardware and software including projectors (xenon and laser), media servers, GPIO automation units, network switches, and digital signage. -- - Handle a high volume of inbound/outbound telephone calls and emails to customers. - Follow up on cases escalated to the Service Desk Technician to ensure the case is progressing to resolution. -Case management consisting of opening new cases with proper classification, reviewing open cases, inquires to other responsible parties for updates of open cases, communication to customers of status updates, owning cases that exist in the respective queue(s). - Received training and field tech certification for maintenance and repair of Christie and Sony digital cinema projectors, including Dolby Cinema laser projection systems. - Quickly adapted to a new role in a niche industry, within a year providing tier 2 support while serving as an escalation point and knowledge base for other technicians and analysts. Show less



Cofiroute USA [now ViaPlus]

• United States
• Government Administration
• 1 - 100 Employee

• Processing Lead

  • Nov 2017 - Dec 2017

  Assists customers and violators with special and/or challenging issues by performing detail oriented account research, and correspondence by mail, fax, e‐mail in a professional and exceptional manner • Adjusts errors and process complaints • Provides daily direction and communication to employees so that requests are answered in a timely, efficient and knowledgeable manner • Assists with training staff • Processes incoming customer transactions including, but not limited to; credit card updates, vehicle information updates, new customer applications, account information updates/changes, account closure, payment adjustments, transponder request and all other inquiries by phone and email • Monitors staff work to observe technical accuracy and conformity to company policies • Determines work procedures, prepare work schedules and expedite workflow • Studies and standardizes procedures to improve efficiency of employees • Prepares composite reports from individual reports of employees • Provides assistance to the Processing Manager on projects and reports or in areas as needed • Respects and displays the appropriate level of confidentiality required with certain projects and tasks • Assists in maintaining daily, weekly and monthly reports for incoming and outgoing volume activity for the department • Communicates with co‐workers and management staff in a courteous, polite and professional manner at all times • Performs general transaction processing of incoming and outgoing mail as needed • Special projects and other duties as assigned Show less



SC Fuels

• Oil and Gas
• 200 - 300 Employee

• Warehouse Specialist

  • Jan 2015 - Nov 2017

  Responsible for operating and maintaining high powered pump equipment and electronics such as forklifts Communicate and maintain accounts with 3rd party vendors Order product/recommend products to 3rd party vendors based on their needs. Responsible for loading/unloading and storing of highly flammable liquids such as: Gas and Oil/petroleum based products Forklift Certified Responsible for operating and maintaining high powered pump equipment and electronics such as forklifts Communicate and maintain accounts with 3rd party vendors Order product/recommend products to 3rd party vendors based on their needs. Responsible for loading/unloading and storing of highly flammable liquids such as: Gas and Oil/petroleum based products Forklift Certified



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Assistance

  • Jan 2015 - Apr 2015

  Supervise all cart attendants and sign off on their dutiesAllocate guest service resources/personnel based on current business needsCover as Guest Service Team Lead – Front lanes during times of G.S.T.L. lunch/break/absenceResponsible for overseeing/signing off on all product returns

• Electronic Sales Associate

  • Oct 2014 - Jan 2015

  Assisted customers in choosing the correct electronics for their needsResponsible for choosing which components/product to highlight in electronics end-capsResponsible for reporting sales/trends/metrics in the electronics department to management