System Application Analyst

• Jan 2018 - Present

As a System Application Analyst, I am responsible for the administration, monitoring, and maintenance of software application. I oversee practices and processes to ensure integrity, safety, and availability of all data and applications as part of the organisation's information systems. As a System Application Analyst, I am responsible for the administration, monitoring, and maintenance of software application. I oversee practices and processes to ensure integrity, safety, and availability of all data and applications as part of the organisation's information systems.

Executive Secretary

• Oct 2019 - Present

Small Business Owner

• Jan 2012 - Present

As a freelance creative, I have had the opportunity to create and edit digital copy to be published online by The COCO Magazine. I have enhanced the online presence of various brands such as IGLOO Atlanta, United Trends, and PXP Festival. I have successfully managed the social media for live events in the Atlanta. Currently, I am in the process of building my client list in Bermuda and the Caribbean region. As a freelance creative, I have had the opportunity to create and edit digital copy to be published online by The COCO Magazine. I have enhanced the online presence of various brands such as IGLOO Atlanta, United Trends, and PXP Festival. I have successfully managed the social media for live events in the Atlanta. Currently, I am in the process of building my client list in Bermuda and the Caribbean region.

Frontend Web Developer

• Jun 2019 - Jul 2021

On Air Personality

• Jun 2019 - Mar 2020

Consultant (ConnecTech)

• Dec 2017 - Jan 2018

As a part-time consultant at ConnecTech Bermuda, I have been responsible for facilitating and supervising kids during coding classes and camps. I will be responsible for the creation and delivery of seminars on social media, Wordpress, technical computer training and other sessions to be determined by demand Additionally, I will provide social media services to the clients of W&W Solutions as well as for W&W Solutions/ConnecTech. As a part-time consultant at ConnecTech Bermuda, I have been responsible for facilitating and supervising kids during coding classes and camps. I will be responsible for the creation and delivery of seminars on social media, Wordpress, technical computer training and other sessions to be determined by demand Additionally, I will provide social media services to the clients of W&W Solutions as well as for W&W Solutions/ConnecTech.

Service Desk Support Technician

• Jun 2012 - Sep 2017

As a Service Desk Support Technician, I fielded 200 - 250 calls, emails and/or voicemails weekly that were received from the College community. I consulted with senior team members to determine resolutions for technology incidents. I delivered results for technology request as received. I supervised a team of 5 - 10 student employees and guided them through troubleshoot scenarios during training as well as on-the-job during scheduled shifts.* From June 2012 to September 2015, I was employed as a Contractor through Teretek Technical Solutions, LLC. Show less

Media and Information Technology Help Desk Student Worker

• Jan 2010 - May 2012

As a student worker at the Media and Information Technology Help Desk, I supported the Help Desk Representative by managing inbound calls to the MIT Help Desk call center and walk-in customer to the office locaiton. I provided level one (1), basic technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. I tracked detailed information about each customer's service needs in an incident management system and Lotus Notes database.

Radio Personality Intern

• Nov 2011 - Aug 2013

As a radio personality intern, recruited guests to be interviewed on the radio show who were popular Caribbean entertainers and musicians. I developed and implemented a Twitter social media strategy for the radio show, DancehallNow. I created a talk-show segment of the DancehallNow radio show, entitled “As Told by Terri K”. I delivered weekly radio programming to be followed by the hosts during each show’s live airing. As a radio personality intern, recruited guests to be interviewed on the radio show who were popular Caribbean entertainers and musicians. I developed and implemented a Twitter social media strategy for the radio show, DancehallNow. I created a talk-show segment of the DancehallNow radio show, entitled “As Told by Terri K”. I delivered weekly radio programming to be followed by the hosts during each show’s live airing.

Accounting Intern

• May 2011 - Aug 2011

As an accounting intern within the HeadStart program, I utilised project management skills and tools to produce an Entertainment segment for the firm’s annual Town Hall meeting. I completed daily tasks on schedule and coordinated with colleagues to ensure projects with tasks outstanding were on track to meet original deadlines. I performed standard testing of client financial data utilizing Microsoft Excel formulas. I assisted senior accounting associates with annual audit procedures. I provided basic data entry support to ensure accurate data was available in client documents to prepare year-end analysis. Show less

Customer Service Associate Intern

• May 2010 - Aug 2010

As a customer support representative, I engaged with customers of HSBC Bermuda on a daily basis. It was my duty to establish and sustain trust with each customer to ensure their satisfaction during transactions. I showcased the mission, vision and core values of HSBC Bank when dealing with customers of the bank and fellow colleagues. * I worked in this role for three consecutive summers. In addition to the above listed time frame, I was also employed from 05/2008 to 08/2008 as well as from 05/2009 to 08/2009. Show less