Terrill Potts
Network Engineer at Cleveland Clinic Martin Health- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Technology Associate: Windows® Operating System Fundamentals
Moore Solutions IncMay, 2016- Nov, 2024 -
CompTIA Security+
CompTIAOct, 2023- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeFeb, 2023- Nov, 2024
Experience
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Cleveland Clinic Martin Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Network Engineer
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Jun 2021 - Present
• Installs, configures, and maintains network related hardware, software and supporting systems. • Maintains network documentation. • Performs routine network Move, Add, Changes and assigned tasks related to project type work. • Assumes on-call rotation and is available off-hours to meet on-call requirements. • Travels to various sites to resolve network issues if unable to resolve them remotely. • Provides input and makes recommendations for network designs… Show more • Installs, configures, and maintains network related hardware, software and supporting systems. • Maintains network documentation. • Performs routine network Move, Add, Changes and assigned tasks related to project type work. • Assumes on-call rotation and is available off-hours to meet on-call requirements. • Travels to various sites to resolve network issues if unable to resolve them remotely. • Provides input and makes recommendations for network designs, performance and capacity issues for new builds.
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Network Analyst I
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Mar 2018 - Present
• Installs, configures, and maintains network related hardware, software and supporting systems. • Maintains network documentation. • Assumes on-call rotation and is available off-hours to meet on-call requirements. • Travels to various sites to resolve network issues if unable to resolve them remotely.
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Field Technician II
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Apr 2017 - Mar 2018
. Provides professional, courteous, prompt and accurate support and solutions to users. · Identify needs and prepare software and equipment purchase requisitions · Perform day-to-day repair, installation and maintenance services · Provide in-service education to clients and other field technicians · Handle imaging and deployment of multiple workstations with a variety of operating systems including Windows XP-10 and Mac · Decommission computer systems and… Show more . Provides professional, courteous, prompt and accurate support and solutions to users. · Identify needs and prepare software and equipment purchase requisitions · Perform day-to-day repair, installation and maintenance services · Provide in-service education to clients and other field technicians · Handle imaging and deployment of multiple workstations with a variety of operating systems including Windows XP-10 and Mac · Decommission computer systems and other electronics · Execute virus and malware removal · Implement software and hardware, support and troubleshooting
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Field Technician
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Jun 2014 - Mar 2018
· Identify needs and prepare software and equipment purchase requisitions · Perform day-to-day repair, installation and maintenance services · Provide in-service education to clients and other field technicians · Handle imaging and deployment of multiple workstations with a variety of operating systems including Windows XP-10 and Mac · Decommission computer systems and other electronics · Execute virus and… Show more · Identify needs and prepare software and equipment purchase requisitions · Perform day-to-day repair, installation and maintenance services · Provide in-service education to clients and other field technicians · Handle imaging and deployment of multiple workstations with a variety of operating systems including Windows XP-10 and Mac · Decommission computer systems and other electronics · Execute virus and malware removal · Implement software and hardware, support and troubleshooting
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Help Desk Specialist
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Oct 2013 - Mar 2018
• Responds to user questions and inquiries via telephone, email, web and other communication methods. • Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. • Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software. • Provides… Show more • Responds to user questions and inquiries via telephone, email, web and other communication methods. • Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. • Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software. • Provides professional, courteous, prompt and accurate support and solutions to users. • Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.
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iVox Solutions
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Representative
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Sep 2012 - Mar 2013
• Communicated with customers via telephone and email. • Provided on-going support for customers including upgrading and maintaining product software as directed. • Responsible for customer service in mobile; duties included answering customer queries, problem solving and providing detailed information on new products. • Generated business through successful client follow-up initiatives. • Completed voluntary customer service training to learn ways to enhance customer satisfaction… Show more • Communicated with customers via telephone and email. • Provided on-going support for customers including upgrading and maintaining product software as directed. • Responsible for customer service in mobile; duties included answering customer queries, problem solving and providing detailed information on new products. • Generated business through successful client follow-up initiatives. • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. • Provided testing functionality of software deficiencies and enhancements and, reported to supervisor. Show less • Communicated with customers via telephone and email. • Provided on-going support for customers including upgrading and maintaining product software as directed. • Responsible for customer service in mobile; duties included answering customer queries, problem solving and providing detailed information on new products. • Generated business through successful client follow-up initiatives. • Completed voluntary customer service training to learn ways to enhance customer satisfaction… Show more • Communicated with customers via telephone and email. • Provided on-going support for customers including upgrading and maintaining product software as directed. • Responsible for customer service in mobile; duties included answering customer queries, problem solving and providing detailed information on new products. • Generated business through successful client follow-up initiatives. • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. • Provided testing functionality of software deficiencies and enhancements and, reported to supervisor. Show less
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OfficeMax
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Retail
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700 & Above Employee
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Sales Specialist
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Apr 2012 - Sep 2012
• Developed and established relationships with new and repeat customers. • Assisted customers with finding products and services to best fit their needs. • Recommended merchandise based on individual requirements and preferences. • Provided technical support via telephone and in-person; troubleshooting functionality of hardware and software deficiencies/enhancements. • Quoted prices and discounts, trade-in allowances, warranties and delivery dates. • Developed and established relationships with new and repeat customers. • Assisted customers with finding products and services to best fit their needs. • Recommended merchandise based on individual requirements and preferences. • Provided technical support via telephone and in-person; troubleshooting functionality of hardware and software deficiencies/enhancements. • Quoted prices and discounts, trade-in allowances, warranties and delivery dates.
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Best Buy
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Retail
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700 & Above Employee
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Customer Service Representative
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Mar 2010 - Nov 2010
• Greeted customers and determined their needs and wants and answered customers’ queries and concerns. • Demoed merchandise. • Provided advice to clients regarding particular products or services. • Advised customers on utilization and care of merchandise and explained the use and advantages of merchandise to customers. • Assisted customers with troubleshooting, functionality of hardware and software. • Greeted customers and determined their needs and wants and answered customers’ queries and concerns. • Demoed merchandise. • Provided advice to clients regarding particular products or services. • Advised customers on utilization and care of merchandise and explained the use and advantages of merchandise to customers. • Assisted customers with troubleshooting, functionality of hardware and software.
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Liberty Medical LLC
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Customer Service Representative
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Feb 2005 - Oct 2007
● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders ● Listen attentively to caller needs to ensure a positive customer experience ● Verify insurance and check the Medical Management system patient’s file for valid medications ● Updated patient insurance information onto patient's profile. ● Assessed insurance coverage of medications and collaborated with doctor's office for prior… Show more ● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders ● Listen attentively to caller needs to ensure a positive customer experience ● Verify insurance and check the Medical Management system patient’s file for valid medications ● Updated patient insurance information onto patient's profile. ● Assessed insurance coverage of medications and collaborated with doctor's office for prior authorization ● Enter information into the computer system in an accurate and efficient manner to facilitate the insurance verification and authorization process Show less ● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders ● Listen attentively to caller needs to ensure a positive customer experience ● Verify insurance and check the Medical Management system patient’s file for valid medications ● Updated patient insurance information onto patient's profile. ● Assessed insurance coverage of medications and collaborated with doctor's office for prior… Show more ● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders ● Listen attentively to caller needs to ensure a positive customer experience ● Verify insurance and check the Medical Management system patient’s file for valid medications ● Updated patient insurance information onto patient's profile. ● Assessed insurance coverage of medications and collaborated with doctor's office for prior authorization ● Enter information into the computer system in an accurate and efficient manner to facilitate the insurance verification and authorization process Show less
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