Experience

BRIDGETON

• United States
• Real Estate
• 1 - 100 Employee

• General Manager

  • Jan 2023 - Present



Best Western Mill River Manor

• United States
• Hospitality

• General Manager

  • Sep 2021 - Jan 2023

  I work in hospitality to create memorable experiences. I believe in exceeding expectations and delivering the highest level of service, no matter the scale of the hotel. With my comprehensive education and years of experience, I can confidently navigate the front and back ends of the hospitality industry. I work in hospitality to create memorable experiences. I believe in exceeding expectations and delivering the highest level of service, no matter the scale of the hotel. With my comprehensive education and years of experience, I can confidently navigate the front and back ends of the hospitality industry.



Hyatt Union Square New York

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • Mar 2021 - Sep 2021

  I was called back to property after departing due to hotel closure because of the global pandemic. I began there as Assistant Director of Front Office in 2019 and added responsibilities including housekeeping, training, HR, purchasing, and accounting. I was called back to property after departing due to hotel closure because of the global pandemic. I began there as Assistant Director of Front Office in 2019 and added responsibilities including housekeeping, training, HR, purchasing, and accounting.



Hyatt Union Square New York

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Front Office

  • Nov 2019 - Mar 2020

  I managed all hotel operations while running the front desk, including revenue management, inventory control, reputation management, accounting, hiring, training, and scheduling. During my tenure I increase guest service scores from as low as 42% to as high as 80%. Hotel was closed in March 2020 due to the pandemic. I managed all hotel operations while running the front desk, including revenue management, inventory control, reputation management, accounting, hiring, training, and scheduling. During my tenure I increase guest service scores from as low as 42% to as high as 80%. Hotel was closed in March 2020 due to the pandemic.



The James Soho

• New York City Metropolitan Area

• Front Office Manager

  • Sep 2018 - Nov 2019

  Oversaw 114 room hip luxury property and over 50 staff, including Guest Service Agents, Bellmen, and Doorman. My relief night audit role included singular oversight of the overnight shift as well as traditional night audit duties such as end of day reports, billing, and preparing all documentation for the next day. I have refined and clarified new SOP for night audit. I was responsible for service recovery, inventory management, group management, and billing. I was also responsible for training new staff members and managers. 114 room union property. Show less