Consultant - Senior Project Advisor

• Jul 2019 - Present

Providing advanced project advisory services to OR DHS/OHA Office of Information Services. Providing advanced project advisory services to OR DHS/OHA Office of Information Services.

Senior Project Consultant - IV&V

• Jul 2018 - Feb 2019

Senior Project Manager

• Mar 2017 - Apr 2018

Managed multiple concurrent large projects for business and government clients, including SharePoint implementations and application developments, MS Exchange migration to cloud/online. Presented status to executives, managed resources, budgets, and schedules. Resources were often remotely-based. Wrote and edited proposals in response to RFP/RFIs. Managed multiple concurrent large projects for business and government clients, including SharePoint implementations and application developments, MS Exchange migration to cloud/online. Presented status to executives, managed resources, budgets, and schedules. Resources were often remotely-based. Wrote and edited proposals in response to RFP/RFIs.

Senior Project Manager

• Aug 2016 - Feb 2017

Management consultant performing IT Project Management, IV&V, Change Management, on government contracts. Assisted with proposal writing and editing. Management consultant performing IT Project Management, IV&V, Change Management, on government contracts. Assisted with proposal writing and editing.

Project Manager, Quality Analyst, Change Manager

• Feb 2014 - Aug 2016

Independent Consultant. Projects included Unemployment Insurance (UI) Center of Excellence data analytics project in multiple states. Specialties: IT, Project Management, Quality Assurance, Organizational Change, UI and Medicare MIS projects, Telecommunications, CTI, Infrastructure, Operations Management, Government Projects, System Modernization, Training Design & Delivery Independent Consultant. Projects included Unemployment Insurance (UI) Center of Excellence data analytics project in multiple states. Specialties: IT, Project Management, Quality Assurance, Organizational Change, UI and Medicare MIS projects, Telecommunications, CTI, Infrastructure, Operations Management, Government Projects, System Modernization, Training Design & Delivery

Senior Consultant

• Feb 2012 - Feb 2014

Senior Consultant on government IT projects. Served as Project Manager, Quality Analyst, Proposal Writer. Projects included analysis of Call Center functionality and process improvement for MI Unemployment Agency, scheduling and management of MO Medicaid Eligibility Determination & Enrollment System development, independent verification and validation (IV&V) quality analysis of OR Dept. of Revenue system upgrade project. Co-wrote RFP responses and developed proposed project schedules resulting in contract awards for multiple state government projects. Trained in HIPAA compliance, Prosci Change Management, MS Project Server and MS SharePoint Server (Microsoft certified). Co-wrote employee information guide on IT Security frameworks.

Senior Quality Assurance Analyst

• Aug 2011 - Mar 2012

Provided independent Quality Assurance for $23M IT Modernization Program for State government agency (6 major projects). Reviewed and evaluated project management, identified project issues and risks, recommended alternatives to ensure project success. Provided independent Quality Assurance for $23M IT Modernization Program for State government agency (6 major projects). Reviewed and evaluated project management, identified project issues and risks, recommended alternatives to ensure project success.

Senior Analyst / Project Manager

• Oct 2009 - Jul 2011

Analyst on $15M infrastructure upgrade, including energy scheduling system redundancy project, with a focus on systems security using NIST Risk Management Framework and FISMA guidelines. Project Manager for design and implementation of Critical Business Systems operations support center. Analyst on $15M infrastructure upgrade, including energy scheduling system redundancy project, with a focus on systems security using NIST Risk Management Framework and FISMA guidelines. Project Manager for design and implementation of Critical Business Systems operations support center.

Testing Project Manager

• Jun 2009 - Oct 2009

Testing Project Manager for Call Center IVR and VoIP upgrade. Identified several project issues and risks, managed application development vendor, and ensured system migration occurred on schedule. Testing Project Manager for Call Center IVR and VoIP upgrade. Identified several project issues and risks, managed application development vendor, and ensured system migration occurred on schedule.

Program Manager

• Dec 2008 - Aug 2009

Program Manager for Annual Membership Survey Program Manager for Annual Membership Survey

Project Manager, Business/Systems Analyst

• 1999 - 2002

Clients included Regional BOC and Cellular service provider. RBOC: Project Manager/Business Analyst - Coordinated and directed all activities between internal oganizations and external vendors to establish 4 networked call centers across the U.S. to sell long distance services. Requirements gathering, needs analysis, system specifications. Provided project timelines to management and business units, managed risks, participated in change management steering committee. Tested and signed off on completed applications. Utilized data warehouse information and decision support systems to create customer lists for feature up-sell opportunities. Cellular provider: Business Process Analyst/Project Manager - Developed disaster recovery and business continuity plans for 4 business groups, covering customer service, facilities, sales, and IT departments. Facilitated meetings, wrote impact analyses, documented requirements. Analyzed and documented business processes and recommended changes for efficiency and cost savings.

Senior Technical Project Manager

• 1997 - 1999

Project Manager for multiple complex voice technologies infrastructure projects, including regional customer support call centers; account support and trading VRU and speech recognition; and Y2K compliance project. Platforms included Aspect ACDs, Periphonics IVRUs, Genesys CTI, NICE Voice Loggers, TCS Forecasting Systems, Siemens/Rolm PBXs, Oracle, Sun Solaris. Y2K project covered Voice, UNIX, Desktop, and Workflow product lines. Wrote product use and maintenance documentation. Managed multiple business relationships and vendor partners, communicating with all levels of management. Team received Excellence in Project awards 4 times. Selected for team which designed and implemented Project Office and project management methodology.

Management Consultant

• 1994 - 1997

Worked as Project Manager, Business Process Analyst, Technical Writer, and Training Manager in the telecommunications and finance industry. (Wells Fargo Bank; Charles Schwab) Worked as Project Manager, Business Process Analyst, Technical Writer, and Training Manager in the telecommunications and finance industry. (Wells Fargo Bank; Charles Schwab)

Vice President & General Manager

• 1994 - 1995

Managed implementation of 250-seat call center for Pacific Bell. Hired and coached management team consisting of MIS, Operations, Networking, Telecommunications, Account Development, and Training. Utilized proprietary software tools to forecast call volumes, manage budgets, and determine staffing needs for campaigns. Introduced Project Management tools to implement inbound and outbound telemarketing campaigns (needs analysis, script development, system design, training, reporting.) Managed implementation of 250-seat call center for Pacific Bell. Hired and coached management team consisting of MIS, Operations, Networking, Telecommunications, Account Development, and Training. Utilized proprietary software tools to forecast call volumes, manage budgets, and determine staffing needs for campaigns. Introduced Project Management tools to implement inbound and outbound telemarketing campaigns (needs analysis, script development, system design, training, reporting.)

Account Manager, Technical Manager

• 1987 - 1994

Technical Manager

• 1984 - 1987