Experience

Symmetric Health Solutions

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Chief Strategy Officer

  • Jun 2022 - Present

• Director Partner Relationships

  • Jun 2020 - Present

  Building partner relationships in the United States and internationally with policy makers, researchers, standards development organizations and others to improve the clinical integration of the healthcare supply chain through data transparency. Supporting current and prospective customers through education on unique device identification (UDI) and by translating feedback to product development.



Reed McCullough, LLC

• Charlotte, North Carolina Area

• Executive Officer

  • Sep 2019 - Sep 2019

  Created Reed McCullough LLC to offer strategic advice to those wishing to roll out US and Global UDI adoption efforts to improve patient safety and reduce the costs of healthcare. Offering guidance on ways to incorporate user-centered design and informatics principles into health care products and services. Advising on the development of pilots and training that support innovative structured data capture solutions that meet short term business requirements and align with current and near-term… Show more Created Reed McCullough LLC to offer strategic advice to those wishing to roll out US and Global UDI adoption efforts to improve patient safety and reduce the costs of healthcare. Offering guidance on ways to incorporate user-centered design and informatics principles into health care products and services. Advising on the development of pilots and training that support innovative structured data capture solutions that meet short term business requirements and align with current and near-term regulatory and public health requirements. Relevant Experience • Developed and led the UDI program and team that designed, developed, and successfully implemented the 2013 US FDA UDI regulation including the creation and roll out of the premier UDI database, the Global Unique Device Identification Database (GUDID) with the expectation to harmonize across all global jurisdictions. • Researched and advocated for the use of an online UDI helpdesk with the plan to roll out the platform across CDRH offices and use the knowledge gained to improve the long-term usability of AccessGUDID and the UDI regulations. • Collaborated with other government agencies, jurisdictions and standards development groups to meet long term goal that US FDA UDI regulations are referenced in ONC Health IT regulations placed on certified EHR vendors, in CMS common clinical data set requirements and in corresponding HL7, ANSI X12 and IMDRF requirements. • Expert advisor to UDI implementation pilots capturing device and procedure information at the point of care for reuse in downstream systems such as EHRs, registries, adverse event reporting and recalls. Show less Created Reed McCullough LLC to offer strategic advice to those wishing to roll out US and Global UDI adoption efforts to improve patient safety and reduce the costs of healthcare. Offering guidance on ways to incorporate user-centered design and informatics principles into health care products and services. Advising on the development of pilots and training that support innovative structured data capture solutions that meet short term business requirements and align with current and near-term… Show more Created Reed McCullough LLC to offer strategic advice to those wishing to roll out US and Global UDI adoption efforts to improve patient safety and reduce the costs of healthcare. Offering guidance on ways to incorporate user-centered design and informatics principles into health care products and services. Advising on the development of pilots and training that support innovative structured data capture solutions that meet short term business requirements and align with current and near-term regulatory and public health requirements. Relevant Experience • Developed and led the UDI program and team that designed, developed, and successfully implemented the 2013 US FDA UDI regulation including the creation and roll out of the premier UDI database, the Global Unique Device Identification Database (GUDID) with the expectation to harmonize across all global jurisdictions. • Researched and advocated for the use of an online UDI helpdesk with the plan to roll out the platform across CDRH offices and use the knowledge gained to improve the long-term usability of AccessGUDID and the UDI regulations. • Collaborated with other government agencies, jurisdictions and standards development groups to meet long term goal that US FDA UDI regulations are referenced in ONC Health IT regulations placed on certified EHR vendors, in CMS common clinical data set requirements and in corresponding HL7, ANSI X12 and IMDRF requirements. • Expert advisor to UDI implementation pilots capturing device and procedure information at the point of care for reuse in downstream systems such as EHRs, registries, adverse event reporting and recalls. Show less



FDA

• United States
• Government Administration
• 700 & Above Employee

• Senior Advisor for UDI Adoption

  • Jun 2015 - Sep 2019

  Using my informatics and policy development expertise I iteratively design and work with colleagues to implement FDA’s strategy for adoption of Unique Device Identification (UDI) in electronic health records, medical device registries, and claims. Success is manifested as increased awareness and the progressive engagement of government agencies, professional societies, clinical staff, vendors and device manufacturers as advocates for UDI, recognizing it as a transformational healthcare standard… Show more Using my informatics and policy development expertise I iteratively design and work with colleagues to implement FDA’s strategy for adoption of Unique Device Identification (UDI) in electronic health records, medical device registries, and claims. Success is manifested as increased awareness and the progressive engagement of government agencies, professional societies, clinical staff, vendors and device manufacturers as advocates for UDI, recognizing it as a transformational healthcare standard aimed at improving patient and device safety. Acting upon insights gained through listening and responding to the needs of key stakeholders, I simultaneously coordinate efforts in four key domains: building policy and standards infrastructure, testing the infrastructure through demonstration initiatives, evaluating and analyzing testing results and taking actions to reduce barriers to further adoption. Major accomplishments to date include: aligning ONC and CMS regulations to support the intended FDA vision for UDI as a healthcare standard; securing resources to update HL7 messages in support of device interoperability across episodes of care; coordinating demonstration projects that test the usability of UDI as a standard for documenting devices used in cardiovascular, peripheral vascular and other implantable device procedures; acting as an advocate and liaison between the FDA UDI program technical team and a variety of device users to increase the consistency and usefulness of GUDID data attributes; and initiating negotiations between FDA and AHRMM that led to the establishment of cross-stakeholder workgroups and communities to support improved device evaluation. In addition to working to coordinate activities across groups in 2016 I have had the honor to educate over 45 different audiences in presentations outlining UDI as a tool for improved device evaluation. Show less Using my informatics and policy development expertise I iteratively design and work with colleagues to implement FDA’s strategy for adoption of Unique Device Identification (UDI) in electronic health records, medical device registries, and claims. Success is manifested as increased awareness and the progressive engagement of government agencies, professional societies, clinical staff, vendors and device manufacturers as advocates for UDI, recognizing it as a transformational healthcare standard… Show more Using my informatics and policy development expertise I iteratively design and work with colleagues to implement FDA’s strategy for adoption of Unique Device Identification (UDI) in electronic health records, medical device registries, and claims. Success is manifested as increased awareness and the progressive engagement of government agencies, professional societies, clinical staff, vendors and device manufacturers as advocates for UDI, recognizing it as a transformational healthcare standard aimed at improving patient and device safety. Acting upon insights gained through listening and responding to the needs of key stakeholders, I simultaneously coordinate efforts in four key domains: building policy and standards infrastructure, testing the infrastructure through demonstration initiatives, evaluating and analyzing testing results and taking actions to reduce barriers to further adoption. Major accomplishments to date include: aligning ONC and CMS regulations to support the intended FDA vision for UDI as a healthcare standard; securing resources to update HL7 messages in support of device interoperability across episodes of care; coordinating demonstration projects that test the usability of UDI as a standard for documenting devices used in cardiovascular, peripheral vascular and other implantable device procedures; acting as an advocate and liaison between the FDA UDI program technical team and a variety of device users to increase the consistency and usefulness of GUDID data attributes; and initiating negotiations between FDA and AHRMM that led to the establishment of cross-stakeholder workgroups and communities to support improved device evaluation. In addition to working to coordinate activities across groups in 2016 I have had the honor to educate over 45 different audiences in presentations outlining UDI as a tool for improved device evaluation. Show less



Duke Clinical Research Institute

• United States
• Research Services
• 700 & Above Employee

• Clinical Research informatics Senior Project Leader

  • Jun 2014 - Jun 2015

  I was responsible for Informatics project leadership and stakeholder engagement to support the MDEpiNet (Medical Device Epidemiology Network), a public private partnership coordinated at the DCRI. Participated in a multi-organizational leadership team that included representation from medical device industry, Duke University Health System, the Duke Medical School Simulation Laboratory, the Strategic Marketplace Initiative, and FDA and resulted in recommendations on multiple options for… Show more I was responsible for Informatics project leadership and stakeholder engagement to support the MDEpiNet (Medical Device Epidemiology Network), a public private partnership coordinated at the DCRI. Participated in a multi-organizational leadership team that included representation from medical device industry, Duke University Health System, the Duke Medical School Simulation Laboratory, the Strategic Marketplace Initiative, and FDA and resulted in recommendations on multiple options for tracking complex orthopedic devices in a surgical setting that were published in an SMI White paper. Led the planning, coordination, and conducting of an Informatics Think Tank aimed at improving structured device data capture in electronic health information in order provide better information leading to improved patient safety, device evaluation and device performance. Informatics think tank resulted in the establishment of two separate but coordinated pilots - BUILD (Building UDI Into Longitudinal Data Sets for Medical Device Evaluation) and VANGUARD (Venous Access: National Guideline and Registry Development) that include UDI as key to meeting goals to improve device evaluation. Show less I was responsible for Informatics project leadership and stakeholder engagement to support the MDEpiNet (Medical Device Epidemiology Network), a public private partnership coordinated at the DCRI. Participated in a multi-organizational leadership team that included representation from medical device industry, Duke University Health System, the Duke Medical School Simulation Laboratory, the Strategic Marketplace Initiative, and FDA and resulted in recommendations on multiple options for… Show more I was responsible for Informatics project leadership and stakeholder engagement to support the MDEpiNet (Medical Device Epidemiology Network), a public private partnership coordinated at the DCRI. Participated in a multi-organizational leadership team that included representation from medical device industry, Duke University Health System, the Duke Medical School Simulation Laboratory, the Strategic Marketplace Initiative, and FDA and resulted in recommendations on multiple options for tracking complex orthopedic devices in a surgical setting that were published in an SMI White paper. Led the planning, coordination, and conducting of an Informatics Think Tank aimed at improving structured device data capture in electronic health information in order provide better information leading to improved patient safety, device evaluation and device performance. Informatics think tank resulted in the establishment of two separate but coordinated pilots - BUILD (Building UDI Into Longitudinal Data Sets for Medical Device Evaluation) and VANGUARD (Venous Access: National Guideline and Registry Development) that include UDI as key to meeting goals to improve device evaluation. Show less



FDA

• United States
• Government Administration
• 700 & Above Employee

• Associate Director, Informatics

  • Sep 2010 - Jun 2014

  I worked with senior leadership to establish this position that would evolve to direct the activities of a mature UDI Informatics team supporting the FDA CDRH UDI regulation. Major areas addressed as part of the development of this position included: establishing and maintaining strategic partnerships that furthered the patient safety mission of the Center, Agency and HHS; acting as an FDA voting member to standards development organizations to ensure that FDA CDRH interests are represented in… Show more I worked with senior leadership to establish this position that would evolve to direct the activities of a mature UDI Informatics team supporting the FDA CDRH UDI regulation. Major areas addressed as part of the development of this position included: establishing and maintaining strategic partnerships that furthered the patient safety mission of the Center, Agency and HHS; acting as an FDA voting member to standards development organizations to ensure that FDA CDRH interests are represented in these groups; establishing and supervising a team of professionals with expertise in data quality, information management and regulatory science to successfully implement high impact program; working effectively as an organization team leader to ensure internal and external informatics program adoption; directing efforts of Informatics staff to ensure that program goals (data standards including standard vocabularies and exchange messages associated with device identification) were well understood and incorporated into Center and Agency strategic planning. During my tenure I oversaw development and implementation of a CDRH Master Data Management (MDM) Strategic Plan including establishment of a Data Council, and Data Management Work Group sponsored by the CDRH Center Director. Sanctioned and established funding for operation of a Device Identification Data Quality pilot that was anticipated to be used to prioritize data quality improvements. Sponsored ASTER-D (Adverse Event Spontaneous Triggered Electronic Reports - Device related), a proof of concept that FDA CDRH sponsored as a potentially generalizable model for any hospital. Acted as FDA liaison to submission standards development work for the International Medical Device Regulators Forum.

• Senior Public Health Analyst

  • Jan 2009 - Sep 2010

  Actively represented CDRH informatics issues at the Office, Center, Agency, and International levels. Responsible for implementation of a variety of innovative programs aimed at improving the receipt, analysis, and external dissemination of postmarket adverse event information. Activities included: supervising 3 staff members and leading an internal FDA UDI team to identify all regulatory, business, and technical issues related to planning initial phases of implementation; initiating contracts… Show more Actively represented CDRH informatics issues at the Office, Center, Agency, and International levels. Responsible for implementation of a variety of innovative programs aimed at improving the receipt, analysis, and external dissemination of postmarket adverse event information. Activities included: supervising 3 staff members and leading an internal FDA UDI team to identify all regulatory, business, and technical issues related to planning initial phases of implementation; initiating contracts with software vendors to develop the UDI database; and presenting to standards and industry groups to promote adoption of UDI on an international scale.

• Senior Advisor to Associate Director

  • Mar 2004 - Jan 2009

  This was a new position at FDA CDRH intended to create and direct strategic informatics initiatives related to standard vocabularies and standard methods of data exchange for device-related regulatory submissions. I lead a staff that included a nurse informaticist, an electrical engineer, and a data architect. My goal was to use their experiences and strengths to transform the way CDRH receives, stores, and accesses regulatory information and to improve the sharing and aggregation of quality… Show more This was a new position at FDA CDRH intended to create and direct strategic informatics initiatives related to standard vocabularies and standard methods of data exchange for device-related regulatory submissions. I lead a staff that included a nurse informaticist, an electrical engineer, and a data architect. My goal was to use their experiences and strengths to transform the way CDRH receives, stores, and accesses regulatory information and to improve the sharing and aggregation of quality data among all device stakeholders. Some examples of my work included: developing a prioritized Informatics action plan presented to Senior Management to tackle complex issues of integrating Health IT information into CDRH regulatory submissions; increasing awareness of CDRH staff and leadership to National Health IT policies and the adoption of National data standards that affect CDRH Information Management activities; working with external stakeholders to promote the integration of current FDA CDRH standard vocabularies with existing controlled terminologies such as SNOMED and National Cancer Institute Thesaurus; engaging standards development organizations to ensure that FDA CDRH interests are represented in these groups. Examples of standards included ISO (11073, 19218-2, 15459), AAMI, HL7 (Individual Case Safety Report, Structured Product Labeling, Regulated Products Submission and other regulatory submission messages), working on joint projects with other federal agencies such as the Agency For Health Care Research and Quality to promote the use of common formats for collecting adverse event data by all Federal Agencies.



Office of the National Coordinator for Health Information Technology (ONC)

• United States
• Government Administration
• 1 - 100 Employee

• Detail Position: UDI Policy Advisor, Office of Chief Medical Officer

  • Oct 2013 - Jan 2014

  I was embedded at ONC as an FDA liaison for a 3 month temporary assignment to drive the adoption of a significant UDI meaningful use objective by engaging with professional societies, policy makers, patients and clinicians to understand system interactions and gaps to be addressed. Drawing upon the stakeholder analysis I worked as part of the ONC team that ensure UDI was part of the the 2015 ONC EHR certification criteria rule-making process. I also championed the alignment of health IT… Show more I was embedded at ONC as an FDA liaison for a 3 month temporary assignment to drive the adoption of a significant UDI meaningful use objective by engaging with professional societies, policy makers, patients and clinicians to understand system interactions and gaps to be addressed. Drawing upon the stakeholder analysis I worked as part of the ONC team that ensure UDI was part of the the 2015 ONC EHR certification criteria rule-making process. I also championed the alignment of health IT efforts with GUDID processes and FDA vision for adoption of UDI in healthcare systems. Ensured that ONC requirements for UDI were supported and coordinated with HL7 Standards by presenting to and working with HL7 workgroups on preliminary analysis of UDI's role in HL7 Messages, prioritizing the most important messages to address, identifying key data attributes and exchange messages for biggest impact on message exchanges. Before returning to FDA I met with key ONC contacts to increase awareness of UDI in ONC-sponsored projects to increase the likelihood of UDI being integrated in pilot activities, and research sponsored by ONC such as the BEACON projects. During my temporary assignment I worked with colleagues to demonstrate the integration of UDI and ASTER-D into ONC-Sponsored HIMSS Interoperability Showcase, and the Standards and Interoperability Framework Structure Data Capture initiative. After returning to FDA I maintained ongoing relationships with the ONC technical team to provide subject matter and technical advice on the Certification Companion Guide and other UDI-related educational materials. Show less I was embedded at ONC as an FDA liaison for a 3 month temporary assignment to drive the adoption of a significant UDI meaningful use objective by engaging with professional societies, policy makers, patients and clinicians to understand system interactions and gaps to be addressed. Drawing upon the stakeholder analysis I worked as part of the ONC team that ensure UDI was part of the the 2015 ONC EHR certification criteria rule-making process. I also championed the alignment of health IT… Show more I was embedded at ONC as an FDA liaison for a 3 month temporary assignment to drive the adoption of a significant UDI meaningful use objective by engaging with professional societies, policy makers, patients and clinicians to understand system interactions and gaps to be addressed. Drawing upon the stakeholder analysis I worked as part of the ONC team that ensure UDI was part of the the 2015 ONC EHR certification criteria rule-making process. I also championed the alignment of health IT efforts with GUDID processes and FDA vision for adoption of UDI in healthcare systems. Ensured that ONC requirements for UDI were supported and coordinated with HL7 Standards by presenting to and working with HL7 workgroups on preliminary analysis of UDI's role in HL7 Messages, prioritizing the most important messages to address, identifying key data attributes and exchange messages for biggest impact on message exchanges. Before returning to FDA I met with key ONC contacts to increase awareness of UDI in ONC-sponsored projects to increase the likelihood of UDI being integrated in pilot activities, and research sponsored by ONC such as the BEACON projects. During my temporary assignment I worked with colleagues to demonstrate the integration of UDI and ASTER-D into ONC-Sponsored HIMSS Interoperability Showcase, and the Standards and Interoperability Framework Structure Data Capture initiative. After returning to FDA I maintained ongoing relationships with the ONC technical team to provide subject matter and technical advice on the Certification Companion Guide and other UDI-related educational materials. Show less



Coda Research Inc

• United States
• Research Services

• MedSun Program Manager

  • Oct 2002 - Mar 2004

  Worked directly with MedSun Project Officer to make administrative decisions about program direction as well as to proactively develop programs and training to improve adverse event reporting and analysis. Activities included: sreation of an interactive audioconference series aimed at improving communications with MedSun biomedical engineers and encouraging adverse event reporting by this group. Coordinated and marketed six Clinical Engineering quarterly audioconferences where experts on device… Show more Worked directly with MedSun Project Officer to make administrative decisions about program direction as well as to proactively develop programs and training to improve adverse event reporting and analysis. Activities included: sreation of an interactive audioconference series aimed at improving communications with MedSun biomedical engineers and encouraging adverse event reporting by this group. Coordinated and marketed six Clinical Engineering quarterly audioconferences where experts on device safety issues shared topics of interest to clinical engineers. Conference was Rated by 80% of MedSun facilities as useful for improving patient safety. See "Improving the effectiveness of Clinical Alarm Systems" https://www.medsun.net/ap10.asp as an example of this series. Coordinated with FDA and Center for Disease Control technical staff to ensure that MedSun information would be included in HL7 standards that would eventually be used to electronically transmit adverse event reports to the FDA. Worked with Center IT staff to create an interface with the MedSun System Software that improved workflow and tracking of adverse event reports. Developed conventions and training for both CODA and FDA in the use of MedDRA as a patient problem controlled vocabulary used to describe patient outcomes reported on MedSun reports. Authored several CDRH Safety Tips based upon review and analysis of adverse events reported to the MedSun program. Tips were published in MedSun's monthly newsletter to program members as well as to the FDA Device Safety webpage See http://www.fda.gov/cdrh/patientsafety/tips/plugitin.html as an example of these tips. Show less Worked directly with MedSun Project Officer to make administrative decisions about program direction as well as to proactively develop programs and training to improve adverse event reporting and analysis. Activities included: sreation of an interactive audioconference series aimed at improving communications with MedSun biomedical engineers and encouraging adverse event reporting by this group. Coordinated and marketed six Clinical Engineering quarterly audioconferences where experts on device… Show more Worked directly with MedSun Project Officer to make administrative decisions about program direction as well as to proactively develop programs and training to improve adverse event reporting and analysis. Activities included: sreation of an interactive audioconference series aimed at improving communications with MedSun biomedical engineers and encouraging adverse event reporting by this group. Coordinated and marketed six Clinical Engineering quarterly audioconferences where experts on device safety issues shared topics of interest to clinical engineers. Conference was Rated by 80% of MedSun facilities as useful for improving patient safety. See "Improving the effectiveness of Clinical Alarm Systems" https://www.medsun.net/ap10.asp as an example of this series. Coordinated with FDA and Center for Disease Control technical staff to ensure that MedSun information would be included in HL7 standards that would eventually be used to electronically transmit adverse event reports to the FDA. Worked with Center IT staff to create an interface with the MedSun System Software that improved workflow and tracking of adverse event reports. Developed conventions and training for both CODA and FDA in the use of MedDRA as a patient problem controlled vocabulary used to describe patient outcomes reported on MedSun reports. Authored several CDRH Safety Tips based upon review and analysis of adverse events reported to the MedSun program. Tips were published in MedSun's monthly newsletter to program members as well as to the FDA Device Safety webpage See http://www.fda.gov/cdrh/patientsafety/tips/plugitin.html as an example of these tips. Show less



The MEDSTAT Group, Inc

• Washington D.C. Metro Area

• Clinical Knowledge Consultant

  • Apr 2000 - Oct 2002

  Conducted comprehensive review of all US and international quality reporting systems that contributed to the 2003 National Quality Report published by the Agency for Healthcare Quality and Research. Researched and recommended potential for integration of Department of Health and Human Services patient safety reporting systems as part of an AHRQ grant. Provided research and analysis services for internal software product development and as bidded member of Federal Government health research… Show more Conducted comprehensive review of all US and international quality reporting systems that contributed to the 2003 National Quality Report published by the Agency for Healthcare Quality and Research. Researched and recommended potential for integration of Department of Health and Human Services patient safety reporting systems as part of an AHRQ grant. Provided research and analysis services for internal software product development and as bidded member of Federal Government health research contracts. Synthesized evidence-based patient safety practices into an on-line patient safety assessment tool that was sold nationwide to healthcare institutions. Show less Conducted comprehensive review of all US and international quality reporting systems that contributed to the 2003 National Quality Report published by the Agency for Healthcare Quality and Research. Researched and recommended potential for integration of Department of Health and Human Services patient safety reporting systems as part of an AHRQ grant. Provided research and analysis services for internal software product development and as bidded member of Federal Government health research… Show more Conducted comprehensive review of all US and international quality reporting systems that contributed to the 2003 National Quality Report published by the Agency for Healthcare Quality and Research. Researched and recommended potential for integration of Department of Health and Human Services patient safety reporting systems as part of an AHRQ grant. Provided research and analysis services for internal software product development and as bidded member of Federal Government health research contracts. Synthesized evidence-based patient safety practices into an on-line patient safety assessment tool that was sold nationwide to healthcare institutions. Show less



The Scientific Consulting Group, Inc

• Gaithersburg, MD

• Research Associate

  • Sep 1999 - Apr 2000

  Conducted research and supported investigators in development of publications related to the National Cancer Institute's Surveillance Epidemiology and End Results program. Performed monthly maintenance of various government websites including calendar and activity updates and updates to report data. Conducted reorganization of websites to improve usability. Conducted research and supported investigators in development of publications related to the National Cancer Institute's Surveillance Epidemiology and End Results program. Performed monthly maintenance of various government websites including calendar and activity updates and updates to report data. Conducted reorganization of websites to improve usability.



Aspen Systems Corporation

• IT Services and IT Consulting
• 1 - 100 Employee

• Webmaster

  • May 1999 - Sep 1999

  Ensured cooperation from systems, networking, and administrative staff to ensure the timely posting of new publications and new grants to the site. Trained over 100 researchers at the annual National Institute of Justice Research and Evaluation conference. Ensured cooperation from systems, networking, and administrative staff to ensure the timely posting of new publications and new grants to the site. Trained over 100 researchers at the annual National Institute of Justice Research and Evaluation conference.



St. Vincent Indianapolis Hospital

• Librarian/Information Specialist

  • Nov 1995 - Nov 1998

  Appointed by the Chief Information Officer to organize and chair the hospital's Internet/Intranet Content Committee which was responsible for initial implementation of the Internet and review of content for department web pages throughout the organization. Project required using efficient use of resources to implement internet access in a timely, effective manner. Designed, created and instructed over 275 employees concerning basic Internet and Intranet applications. Published and… Show more Appointed by the Chief Information Officer to organize and chair the hospital's Internet/Intranet Content Committee which was responsible for initial implementation of the Internet and review of content for department web pages throughout the organization. Project required using efficient use of resources to implement internet access in a timely, effective manner. Designed, created and instructed over 275 employees concerning basic Internet and Intranet applications. Published and maintained the hospital's library web page. Worked closely with other publishers to identify standards and resolve web publishing issues.

• Quality Analyst

  • Aug 1991 - Nov 1995

  Established and managed an IS staff development program for 100 programmers, operators, help desk, and administrative personnel. Program was designed to meet regulatory requirements set by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). Developed and taught classes to operations and development IS staff in technical areas such as JCL programming language, customer service, learning styles, and team development.

• Application Support Specialist I, II

  • Jun 1988 - Aug 1991

  Implemented clinical and business area requirements for data entry screens used by staff to enter patient clinical, demographic, and financial information into the hospital information system. Responsible for implementation of all mainframe updates which involved coordination with regional offices, network consultants, operators and applications development staff. Required knowledge of COBOL, TSO, and MVS/JCL.

• Management Engineer

  • Jun 1985 - Jun 1988

  Developed an organization-wide productivity monitoring system. Conducted operations analyses of hospital departments including Receiving/Stores, Surgery, Pharmacy and Administration and made recommendations to management to improve facility layouts and business processes to improve productivity in these departments. Outcome of one study included publication of a paper for HIMSS 1988 Annual Conference, "Development of an Office Automation Plan and Post-Implementation Audit of… Show more Developed an organization-wide productivity monitoring system. Conducted operations analyses of hospital departments including Receiving/Stores, Surgery, Pharmacy and Administration and made recommendations to management to improve facility layouts and business processes to improve productivity in these departments. Outcome of one study included publication of a paper for HIMSS 1988 Annual Conference, "Development of an Office Automation Plan and Post-Implementation Audit of Results".