Experience

Various Clients`

• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Information Technology Project Manager

  • Sep 2017 - Present

  • Manage execution of IT Infrastructure, mergers and acquisitions, ITSM and telephony projects (project schedules, reporting variances & planned corrective action) for global Fortune 500 Insurance & Financial Services company. • Account Manager for Affinity group acted as the single point of contact for Technology Services, provided customer service and project management on a variety of requests and projects. • Lead/facilitate teams in defining project deliverables milestones, resources and schedule. Assist with project definition, refinement and initiation.• Governance documentation and process creation • Provide timely/accurate reports on project status to stakeholders. • Lead implementation and application of standard processes for change management, risk management, issue management, quality assurance and project communications. Galvanize resources for successful project delivery.• Assist in interviews of IT Consultants & Business Consultants at IT Management Consulting firm.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisory Consultant

  • Jan 2015 - Sep 2017

  NOTABLE CONTRIBUTIONS DURING MY 9-YEAR TENURE AT EMC (and later at Dell EMC):* Led team of 20 to complete variety of complex consulting projects across ITSM, IT Security, Records Management, Risk Management & eDiscovery in: Financial Services, Government, Healthcare, Insurance, Legal, Manufacturing, Telecommunications & Technology.* Trusted Subject Matter Expert (SME) for IT Transformation and Compliance & Regulatory issues: ITIL, Process/Review & Development, eDiscovery, Records Information Management and other Quality Control processes/procedures.* Utilized leadership & negotiation skills to deliver strategic ideas on time/within budget. Led contract review sessions to properly align deliverables to expectations.Advisory Consultant – EMC Professional Services – Cloud Strategy & Transformation (2015 - 2017)• As SME, facilitated client communications, direction/decision-making to define future IT operations’ vision.• Developed organizational, operational and governance models for client’s future state ‘as a Service’ and cloud transformation.• Aided in Cloud Operational readiness, focused on ITaaS & IaaS Operating & Organizational models (Technology Services Operating Model) including ITSM maturity baselining, Capability Maturity Model & SWOT analysis. Developed Roles, Responsibilities and Roadmaps.• Guided clients in IT Vision/Mission statement, charters & organizational development towards transformation.• Supported 3 regional Sales teams in opportunity scoping, level of effort estimates and as SME. Extensive national travel.• Developed/presented project deliverables to stakeholders, senior & executive managers.

• Sr. Project Manager Consulting

  • Feb 2008 - 2015

  Senior Project Manager – EMC Consulting Services• Facilitated communication, direction & decision-making among clients, business units, legal & technical divisions.• Led cross-functional teams to plan, create recommendations & roadmaps to operational efficiencies.• Supported Sales teams in project scoping, level of efforts & SME to support sales cycles.• Conducted in-depth reviews for SOWs & Contracts to ensure on-time/on-budget project delivery.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Sep 2006 - Feb 2008

  NOTABLE CONTRIBUTIONS DURING MY 2-YEAR TENURE AT ACCENTURE:* Successfully completed 5 consulting projects; led teams up to 8 people for up to 4 months. Projects varied in scope & complexity across industries: Insurance, Government, Legal, Manufacturing, Telecommunications and Technology.* Subject Matter Expert (SME) for ITIL Process & Policy Review and Development; shared expertise as requested.Senior Consultant – IT Service Management• Conducted ITIL workshops, provided analysis & created processes to improve clients’ IT operational inefficiencies. • Conducted in-depth reviews of Statement of Work (SOW) to create defined contracted deliverables.• Reviewed and analyzed existing policies to create established data policies. • Developed skill assessments by creating surveys, conducted employee interviews & created summary tools.• Performed root cause analysis to resolve complex technical and business issues.• Facilitated communications between clients, business units and technical divisions.• Participated in 8-member Spike Team to develop internal operational processes/SOW consistencies for the Consulting Division and to focus on our core competencies.• Thoroughly analyzed IT organizations and provided recommendations, next steps and roadmaps.• Developed and presented project deliverables to senior and executive management.



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Assistant Vice President

  • 2004 - Sep 2006

  NOTABLE CONTRIBUTIONS DURING MY 6-YEAR TENURE AT ABN AMRO (and IBM after acquisition):* Key contributor & member of 16-person team that created ITIL Change Management process.* Managed, created and implemented streamlined process for project engagement/estimates for infrastructure. This resulted in 77% reduction in time for service estimates; improved relations with clients/business partners.* Monitored and reviewed Third Party contracts, processes & procedures with HP & Microsoft.* Single point of contact/manager for hardware/software maintenance contracts (5,000 servers/20,000 desktops).* Represented ABN AMRO N.A. as a Voting Member of North American Change Management Advisory Board. Assistant Vice President, Services IT North America Change Manager (2005 - 2006)Assistant Vice President, Distributed Systems Management (2004 - 2005)• Conducted forums with outside suppliers to review all Change Management processes and Service Level Agreements (SLAs), implemented and tracked process improvement plans.• Designed/led implementation of processes & procedures for outside Supplier Management.• Single Point of Contact for all Change Management functions in North American I.T. organization.• Participated in Global Change Management Advisory Board. Reviewed, updated Regional and Global documentation.• Coordinated efforts and resources of 20 North American Change Management SMEs.

• Systems Officer

  • Sep 2000 - 2004

  Systems Officer- Distributed Systems Management (2000 - 2004)• Provided back-up support to Change Coordinator of Intel Architecture & Engineering (IAE). • Regularly contributed to Change Review Board Meetings.• Subject Matter Expert (SME) for Distributed Systems Management IAE.• Escalation point-person for problem resolution within Distributed Systems Management IAE.• Managed/coordinated as Single Point of Contact for HP Intel integrated contract for 5,000 servers. • Managed Microsoft support contract (5,000 servers/20,000 desktops) in ABN AMRO North America.• Supervised/led 15 engineers in 6-month process to create/rollout standard desktop/server image (20,000 clients). • Directed Distributed Systems Management Project Engagement. A sampling of duties:- Implemented project-tracking for 25 software engineers; coordinated resource assignments.- Reviewed, coordinated & tracked data for work estimates & proposals for projects/infrastructure.- Liaison to 10 internal IT teams & 12 internal bank clients. Oversaw quality & reporting of projects.- Established processes & procedures related to project initiation, coordination & management.