Enrollment/Billing Senior Representative/Collections Specialist

• Nov 2019 - Present

Collections Specialist

• Feb 2016 - Nov 2019

Financial Representative/Collections/Customer Service

• Jan 2007 - Jul 2015

Provide excellent customer service skills for customers to review medical services and outstanding account balances. Knowledgible in CPT, HCPCS and ICD-9 coding to efficiently explain and review services rendered with customers. Also evaluating account balances for account receivables for medical practices/clients. Pursues payment from insurance carriers and customers. Follow up on medical claim appeals, evaluate accounts for payment arrangements and utilizes soft collection techniques. Determines and prepares customer accounts for outside agency pursuit for payment on behalf of clients.

Medical Biller/Customer Service

• Jun 2005 - Jan 2007

Utilize 10 key skills posting physician hospital and office charges. Demonstrate excellent customer service skills daily. Follow up on rejected medical claims, medical claim appeals and patient inquiries, reconciliation/auditing of laboratory invoicing for services billed. Submit medical claims to insurance carriers, issue claim appeals to insurance carriers, review account balances with customers and collect customers payments for outstanding account balances. Utilize 10 key skills posting physician hospital and office charges. Demonstrate excellent customer service skills daily. Follow up on rejected medical claims, medical claim appeals and patient inquiries, reconciliation/auditing of laboratory invoicing for services billed. Submit medical claims to insurance carriers, issue claim appeals to insurance carriers, review account balances with customers and collect customers payments for outstanding account balances.

Medical Biller and Account Receivable/Payment Poster

• Nov 2004 - Jun 2005

Ten key entering for client/insurance payments as well as daily charges for Ob/Gyne practices. Excellent customer services skillls used to handle customer calls and follow-up on insurance claims. Ten key entering for client/insurance payments as well as daily charges for Ob/Gyne practices. Excellent customer services skillls used to handle customer calls and follow-up on insurance claims.

Office Coordinator/Patient Financial Councilor

• 2000 - Apr 2004

Invoice approval/payment, general ledger report reconciliation with annual/monthly budget forcasts, prepare strategic plans, review customer service satisfaction reports, prepare staff schedules. Experienced payment poster for customer/insurance carrier payments, prepare daily deposits, follow-up calling on medical claims to insurance carriers, claim appeal preparation, electronic and paper claim filing including HCFA-1500, UB-92 and HFS. Confident in delegating tasks, issuing disciplinary action and providing performance/salary evaluation. Implemented inventory control procedures. Mastered/utilized clinical duty skills such as phlebotomy, referral form preparation, laboratory result phone calls, triage, prescription refills and obtaining medical records/test results from affiliates.

Medical Biller/Customer Service/Administrative Assistant

• 1996 - 2000

Front-line communicator. Capable of performing all medical practice front-desk positions. Excellent verbal skills with customers, clinical and physician staff. Highly skilled in accurately fielding telephone calls and requests, appointments and processing medical referrals for insurance carriers. Utilize medical billing skills on a daily basis for hospital and office charges. Ability to discuss account activity with customers in any capacity. Handled account changes and adjustments for customers. Possess phlebotomy skills. Processed office supply orders as well as time card preparation for payroll.