Customer Experience Manager

• Sep 2018 - Present

• Jun 2016 - Sep 2018

Maintain existing relationships with customers and corporate accounts. Manage office collections and update billing on current rental contracts, exhibit excellent customer service skills while problem solving for customers. Interpreting daily profit numbers in office on a comparison to previous year, and finding areas for growth and profit. Acting as assistant to managers when need.

• Jun 2015 - Jun 2016

Completed day to day tasks with car rental and operating rental branch. Deliver exceptional customer service to be ranked on a monthly basis along with sales and marketing measured on a monthly matrix. Also established and maintained corporate accounts with the office and clients.

Community Leader and Assistant

• Aug 2011 - May 2015

Acted as liaison between students on campus and University Housing. Received continuous training on how to effectively influence the gap between campus resources and students. Enforced rules and regulations of the residence halls. Effectively worked with a team on a university given budget to plan events for students living on campus. Successfully planned, managed and executed several events for up to 500+ students living on campus. Operated Residence Hall lobby area and maintained key check outs, move in and move out paper work, also performed check in and check outs for large scale Residence Halls Show less