Terri-Lynn DeGuire
Project Development Manager at PAKFAB- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Investment Funds in Canada
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Experience
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PAKFAB
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Canada
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Project Development Manager
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May 2023 - Present
Provide leadership, manage performance, support, build strengths, and develop confidence within a team. Responsible for the management of day-to-day operations of the department. Oversee the process and procedures utilized to provide internal and external customers with the best experience and ensuring a high level of service and professionalism is provided. Identify and manage performance of the team. Ensure staff have the necessary training and available departmental tools and… Show more Provide leadership, manage performance, support, build strengths, and develop confidence within a team. Responsible for the management of day-to-day operations of the department. Oversee the process and procedures utilized to provide internal and external customers with the best experience and ensuring a high level of service and professionalism is provided. Identify and manage performance of the team. Ensure staff have the necessary training and available departmental tools and resources to be successful. Develop and maintain collaborative relationships with internal and external customers. Development of department strategies and implement changes to support the area’s mandate and goals. Ensure internal/external customers are provided accurate information. Develop and maintain customer service / project management policies and standards for the department. Training of new team members. Show less Provide leadership, manage performance, support, build strengths, and develop confidence within a team. Responsible for the management of day-to-day operations of the department. Oversee the process and procedures utilized to provide internal and external customers with the best experience and ensuring a high level of service and professionalism is provided. Identify and manage performance of the team. Ensure staff have the necessary training and available departmental tools and… Show more Provide leadership, manage performance, support, build strengths, and develop confidence within a team. Responsible for the management of day-to-day operations of the department. Oversee the process and procedures utilized to provide internal and external customers with the best experience and ensuring a high level of service and professionalism is provided. Identify and manage performance of the team. Ensure staff have the necessary training and available departmental tools and resources to be successful. Develop and maintain collaborative relationships with internal and external customers. Development of department strategies and implement changes to support the area’s mandate and goals. Ensure internal/external customers are provided accurate information. Develop and maintain customer service / project management policies and standards for the department. Training of new team members. Show less
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Stobag North America
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Burlington, ON
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Head Of Customer Care
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Feb 2020 - May 2023
Managing the day to day operations of Customer Care and ensuring great service. Details include, Order entry and creating sales orders or credits, email and phone communications, scheduling of sales orders for production, coordination of shipping and pick up of orders, face to face interaction with potential buyers in our showroom. Managing the day to day operations of Customer Care and ensuring great service. Details include, Order entry and creating sales orders or credits, email and phone communications, scheduling of sales orders for production, coordination of shipping and pick up of orders, face to face interaction with potential buyers in our showroom.
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INNOMOTIVE Solutions Group inc.
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Burlington, Ontario, Canada
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Customer Care
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Jul 2016 - Jan 2020
Customer Care and order entry for Amdor and Whiting Door Canada .The main purpose of this role is to ensure that the highest level of Customer Service is given at all times, over the phone and via email. Main job duties include but are not limited to, Creating sales orders, purchase orders, and jobs to be built and produced in the plant. A strong attention to detail is a must as well as a clear understanding of customer needs. Verifying data entry and resolving any issues that arise. Customer Care and order entry for Amdor and Whiting Door Canada .The main purpose of this role is to ensure that the highest level of Customer Service is given at all times, over the phone and via email. Main job duties include but are not limited to, Creating sales orders, purchase orders, and jobs to be built and produced in the plant. A strong attention to detail is a must as well as a clear understanding of customer needs. Verifying data entry and resolving any issues that arise.
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PetSmart
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United States
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Retail
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700 & Above Employee
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Assistant PetsHotel Manager
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Mar 2015 - Jul 2016
Ensure pet parents are completely satisfied with our services and their pets stay. Oversee day-to-day operations while inspiring, motivating and coaching associates. Complete daily and weekly administrative duties, such as balancing the sales numbers for hotel, book keeping and filing of confidential information. Scheduling and directly managing of 10 or more associates. Handle and work to resolve any customer or associate issues that may arise. Previous roles held within this company were… Show more Ensure pet parents are completely satisfied with our services and their pets stay. Oversee day-to-day operations while inspiring, motivating and coaching associates. Complete daily and weekly administrative duties, such as balancing the sales numbers for hotel, book keeping and filing of confidential information. Scheduling and directly managing of 10 or more associates. Handle and work to resolve any customer or associate issues that may arise. Previous roles held within this company were Pet Care Manager and Customer Engagement Leader. Key Responsibilities Ensure a high standard or care for pets in our facility Set sales goals for hotel to maximize repeat customers and profitability Administrative duties include but not limited to, daily and weekly balancing of sales numbers between POS and Touchpoint systems, filing of important and confidential documentation, scheduling staff to ensure proper coverage Coaching associates on how to maintain a high level of customer service while running check in-out desk as well as back end care for the pets Show less Ensure pet parents are completely satisfied with our services and their pets stay. Oversee day-to-day operations while inspiring, motivating and coaching associates. Complete daily and weekly administrative duties, such as balancing the sales numbers for hotel, book keeping and filing of confidential information. Scheduling and directly managing of 10 or more associates. Handle and work to resolve any customer or associate issues that may arise. Previous roles held within this company were… Show more Ensure pet parents are completely satisfied with our services and their pets stay. Oversee day-to-day operations while inspiring, motivating and coaching associates. Complete daily and weekly administrative duties, such as balancing the sales numbers for hotel, book keeping and filing of confidential information. Scheduling and directly managing of 10 or more associates. Handle and work to resolve any customer or associate issues that may arise. Previous roles held within this company were Pet Care Manager and Customer Engagement Leader. Key Responsibilities Ensure a high standard or care for pets in our facility Set sales goals for hotel to maximize repeat customers and profitability Administrative duties include but not limited to, daily and weekly balancing of sales numbers between POS and Touchpoint systems, filing of important and confidential documentation, scheduling staff to ensure proper coverage Coaching associates on how to maintain a high level of customer service while running check in-out desk as well as back end care for the pets Show less
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Pethealth Inc.
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Canada
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Pet Services
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100 - 200 Employee
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Customer Care Unit
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Sep 2014 - Mar 2015
Provide inbound support to existing 24Petwatch insurance policy holders, with a strong focus on customer retention , policy upgrades and problem solving. Handling of inbound inquiries from customers regarding pet insurance products. Responsibilities included but not limited to, customer account maintenance, explain and resolve billing issues pertaining to account status,policy pricing, outstanding or pending charges and credits on account. Effectively handle cancellations with the goal of… Show more Provide inbound support to existing 24Petwatch insurance policy holders, with a strong focus on customer retention , policy upgrades and problem solving. Handling of inbound inquiries from customers regarding pet insurance products. Responsibilities included but not limited to, customer account maintenance, explain and resolve billing issues pertaining to account status,policy pricing, outstanding or pending charges and credits on account. Effectively handle cancellations with the goal of encouraging customer retention.Research, resolve and communicate resolutions regarding outstanding or declined claims, offer upgrades and add-ons to meet customer's specific needs and requirements, administrative after-call activity. Show less Provide inbound support to existing 24Petwatch insurance policy holders, with a strong focus on customer retention , policy upgrades and problem solving. Handling of inbound inquiries from customers regarding pet insurance products. Responsibilities included but not limited to, customer account maintenance, explain and resolve billing issues pertaining to account status,policy pricing, outstanding or pending charges and credits on account. Effectively handle cancellations with the goal of… Show more Provide inbound support to existing 24Petwatch insurance policy holders, with a strong focus on customer retention , policy upgrades and problem solving. Handling of inbound inquiries from customers regarding pet insurance products. Responsibilities included but not limited to, customer account maintenance, explain and resolve billing issues pertaining to account status,policy pricing, outstanding or pending charges and credits on account. Effectively handle cancellations with the goal of encouraging customer retention.Research, resolve and communicate resolutions regarding outstanding or declined claims, offer upgrades and add-ons to meet customer's specific needs and requirements, administrative after-call activity. Show less
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Staples Canada
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Canada
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Retail
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700 & Above Employee
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Services Supervisor
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Apr 2014 - Sep 2014
Provide supervision to the Services areas in the store; including cash, copy/print, and technology services. I have direct accountability for all cash, copy/print and computer technician associates. I hold an active role in maximizing sales and ensuring complete customer satisfaction is met. Evaluate and construct store reports. Take the lead role in providing guidance, training and coaching on company initiatives, sales programs, and product knowledge to maximize sales. Open and closing of the… Show more Provide supervision to the Services areas in the store; including cash, copy/print, and technology services. I have direct accountability for all cash, copy/print and computer technician associates. I hold an active role in maximizing sales and ensuring complete customer satisfaction is met. Evaluate and construct store reports. Take the lead role in providing guidance, training and coaching on company initiatives, sales programs, and product knowledge to maximize sales. Open and closing of the store as well as perfrom Manager on Duty shifts . Show less Provide supervision to the Services areas in the store; including cash, copy/print, and technology services. I have direct accountability for all cash, copy/print and computer technician associates. I hold an active role in maximizing sales and ensuring complete customer satisfaction is met. Evaluate and construct store reports. Take the lead role in providing guidance, training and coaching on company initiatives, sales programs, and product knowledge to maximize sales. Open and closing of the… Show more Provide supervision to the Services areas in the store; including cash, copy/print, and technology services. I have direct accountability for all cash, copy/print and computer technician associates. I hold an active role in maximizing sales and ensuring complete customer satisfaction is met. Evaluate and construct store reports. Take the lead role in providing guidance, training and coaching on company initiatives, sales programs, and product knowledge to maximize sales. Open and closing of the store as well as perfrom Manager on Duty shifts . Show less
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Future Shop is now operated by Best Buy.
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Canada
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Retail
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400 - 500 Employee
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Customer Service Manager / Sales Manager
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Aug 2004 - Mar 2013
Recognized as one of the store's "rising stars" by elevating sales, margins, staff retention and customer satisfaction. Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned areas. Enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies, evaluate associate productivity, while driving sales in the #1 Entertainment Department in the company. Key… Show more Recognized as one of the store's "rising stars" by elevating sales, margins, staff retention and customer satisfaction. Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned areas. Enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies, evaluate associate productivity, while driving sales in the #1 Entertainment Department in the company. Key Responsibilities Handling all customer complaints in a positive manner to come up with a resolution and form a customer for life. Directly manage over 20 employees. Follow company's loss prevention program. Hitting of daily sales targets and promoting in store services. Ensuring a high level of customer service is always given, and customer concerns are addressed and resolved. Promoting and opening of new accounts for our in store Credit card, offering of credit protection plans and following up with Chase bank (took department from #146 to #8 in the company) Cash management such as taking in and giving out of cash during sales transactions, balancing of employees, payments to customer's credit accounts and nightly deposits. Drive and maintain sales in order to hit daily and monthly targets, by motivating my team. Follow company plan-o-grams to ensure proper merchandising. Perform weekly Customer Service Evaluations on staff, and annual performance reviews. Show less Recognized as one of the store's "rising stars" by elevating sales, margins, staff retention and customer satisfaction. Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned areas. Enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies, evaluate associate productivity, while driving sales in the #1 Entertainment Department in the company. Key… Show more Recognized as one of the store's "rising stars" by elevating sales, margins, staff retention and customer satisfaction. Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned areas. Enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies, evaluate associate productivity, while driving sales in the #1 Entertainment Department in the company. Key Responsibilities Handling all customer complaints in a positive manner to come up with a resolution and form a customer for life. Directly manage over 20 employees. Follow company's loss prevention program. Hitting of daily sales targets and promoting in store services. Ensuring a high level of customer service is always given, and customer concerns are addressed and resolved. Promoting and opening of new accounts for our in store Credit card, offering of credit protection plans and following up with Chase bank (took department from #146 to #8 in the company) Cash management such as taking in and giving out of cash during sales transactions, balancing of employees, payments to customer's credit accounts and nightly deposits. Drive and maintain sales in order to hit daily and monthly targets, by motivating my team. Follow company plan-o-grams to ensure proper merchandising. Perform weekly Customer Service Evaluations on staff, and annual performance reviews. Show less
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Petcetera
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United States
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Veterinary Services
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1 - 100 Employee
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Adoptions Supervisor and Animal Care
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Dec 2003 - Apr 2005
Meet with potential adopters. Screen and educate adopters on pet care, and specific needs of cats. Maintain and clean and safe adoptions area. Feed and socialize cats to maximize ability to be adopted. Maintain, clean, feed and medicate all pets within the store including, adoptable cats, small animals, birds and fish. Meet with potential adopters. Screen and educate adopters on pet care, and specific needs of cats. Maintain and clean and safe adoptions area. Feed and socialize cats to maximize ability to be adopted. Maintain, clean, feed and medicate all pets within the store including, adoptable cats, small animals, birds and fish.
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Education
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2013 - 2013
CSI - Financial Services Training
Investments Funds in Canada - IFC -
2013 - 2014
Independent Study
Health and Fitness, Fitness and Nutrition
Community
