Experience

Credit Union 1

• United States
• Financial Services
• 200 - 300 Employee

• Mortgage Servicing

  • Mar 2019 - Present

  Henderson, Nevada Member Solutions Specialist

• Menber Service Solutions

  • Mar 2019 - Present

  Henderson, Nevada



Knoah Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Representative

  • Sep 2017 - Mar 2019

  Henderson, NV



SolarCity

• Renewable Energy Semiconductor Manufacturing

• Document Generation Specialist

  • Jun 2015 - Mar 2017

  Las Vegas, Nevada Area -Prepare, verify and send to customer all relevant documentation in accordance with specific utility requirement -As needed analyze job cost and changes to contracts from initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization -Develop and maintain a professional relationship with Sales and Operations teams -Manage daily functions using Solar City customized databases including putting appropriate notes for all tasks and… Show more -Prepare, verify and send to customer all relevant documentation in accordance with specific utility requirement -As needed analyze job cost and changes to contracts from initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization -Develop and maintain a professional relationship with Sales and Operations teams -Manage daily functions using Solar City customized databases including putting appropriate notes for all tasks and progressing project status -Stay up to date on internal and external changes in progress -Identify common issues and suggest solutions to resolve in a timely manner -Keep impeccable notes in customer records and update the job status according to SOP -Additional duties required as needed Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Dispute Relationship Manager

  • Mar 2014 - Jun 2015

  Henderson, NV - Received inbound calls from credit card customers in a call center - Assisted card member with disputed transactions - Advised card member of their dispute rights - Created cases when applicable - Advocated for customer when on conference call with merchant and Card member - Activated and close accounts - Analyzed billing and processed payments - Discussed benefits and rewards - Assisted customers with… Show more - Received inbound calls from credit card customers in a call center - Assisted card member with disputed transactions - Advised card member of their dispute rights - Created cases when applicable - Advocated for customer when on conference call with merchant and Card member - Activated and close accounts - Analyzed billing and processed payments - Discussed benefits and rewards - Assisted customers with website navigation - Performed other duties assigned by manager Show less