Terri Jorgensen
Director of Implementation & Service Delivery at PacketFabric- Claim this Profile
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Bio
Joe Oligny
This little square box LinkedIn gives you is not enough room to list all the phenomenal qualities of Terri. I have worked with her for the last six years and in those years, Terri has never let me down. First when I was a client and she was my project manager/provisioning contact. When she said something would be done by a certain date, it was done. That simple. Later, when we worked at the same company, I relied heavily on Terri for her vast project management skills and knowledge of network provisioning. With Terri's assistance, I could order network augments and know that the project was in good hands. Terri took care of it. Simply put, Terri is one of the best professionals I have had the pleasure of working with in the world of Network Service Providers/Carriers.
Waqas Iqbal
I had the pleasure to briefly work with Terri whilst I was a NOC Technician and also once I moved into the Project Management Team at GT-T. Terri's understanding of various types of networks and experience on projects was very beneficial to me. She is very approachable and is always happy to "pull her sleeves up" if one of her colleagues is having trouble. I believe that her knowledge and experience in the Telecoms world would be of a great asset to any company.
Joe Oligny
This little square box LinkedIn gives you is not enough room to list all the phenomenal qualities of Terri. I have worked with her for the last six years and in those years, Terri has never let me down. First when I was a client and she was my project manager/provisioning contact. When she said something would be done by a certain date, it was done. That simple. Later, when we worked at the same company, I relied heavily on Terri for her vast project management skills and knowledge of network provisioning. With Terri's assistance, I could order network augments and know that the project was in good hands. Terri took care of it. Simply put, Terri is one of the best professionals I have had the pleasure of working with in the world of Network Service Providers/Carriers.
Waqas Iqbal
I had the pleasure to briefly work with Terri whilst I was a NOC Technician and also once I moved into the Project Management Team at GT-T. Terri's understanding of various types of networks and experience on projects was very beneficial to me. She is very approachable and is always happy to "pull her sleeves up" if one of her colleagues is having trouble. I believe that her knowledge and experience in the Telecoms world would be of a great asset to any company.
Joe Oligny
This little square box LinkedIn gives you is not enough room to list all the phenomenal qualities of Terri. I have worked with her for the last six years and in those years, Terri has never let me down. First when I was a client and she was my project manager/provisioning contact. When she said something would be done by a certain date, it was done. That simple. Later, when we worked at the same company, I relied heavily on Terri for her vast project management skills and knowledge of network provisioning. With Terri's assistance, I could order network augments and know that the project was in good hands. Terri took care of it. Simply put, Terri is one of the best professionals I have had the pleasure of working with in the world of Network Service Providers/Carriers.
Waqas Iqbal
I had the pleasure to briefly work with Terri whilst I was a NOC Technician and also once I moved into the Project Management Team at GT-T. Terri's understanding of various types of networks and experience on projects was very beneficial to me. She is very approachable and is always happy to "pull her sleeves up" if one of her colleagues is having trouble. I believe that her knowledge and experience in the Telecoms world would be of a great asset to any company.
Joe Oligny
This little square box LinkedIn gives you is not enough room to list all the phenomenal qualities of Terri. I have worked with her for the last six years and in those years, Terri has never let me down. First when I was a client and she was my project manager/provisioning contact. When she said something would be done by a certain date, it was done. That simple. Later, when we worked at the same company, I relied heavily on Terri for her vast project management skills and knowledge of network provisioning. With Terri's assistance, I could order network augments and know that the project was in good hands. Terri took care of it. Simply put, Terri is one of the best professionals I have had the pleasure of working with in the world of Network Service Providers/Carriers.
Waqas Iqbal
I had the pleasure to briefly work with Terri whilst I was a NOC Technician and also once I moved into the Project Management Team at GT-T. Terri's understanding of various types of networks and experience on projects was very beneficial to me. She is very approachable and is always happy to "pull her sleeves up" if one of her colleagues is having trouble. I believe that her knowledge and experience in the Telecoms world would be of a great asset to any company.
Experience
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PacketFabric
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United States
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Software Development
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1 - 100 Employee
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Director of Implementation & Service Delivery
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May 2018 - Present
As PacketFabric’s Implementation & Service Delivery Manager I am responsible for post sales client support. PacketFabric redefines how the enterprise moves data by automating network connectivity services. Leveraging an entirely automated SDN-based network architecture and the latest in optical and packet switching technology, PacketFabric enables dynamic, real-time connectivity services between 100's of premier colocation facilities across the world. The PacketFabric Network-as-a-Service (NaaS) platform delivers simple, cost-effective, and scalable network deployment via its advanced Application Program Interface (API) and web portal. PacketFabric was named one of the “10 Hottest Networking Startups in 2020” by CRN. PacketFabric investors include NantWorks and Digital Alpha Advisors. For more information, reach out to me or visit packetfabric.com
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GTT
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United States
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Telecommunications
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700 & Above Employee
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Sr. Project Manager
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Aug 2013 - May 2018
Manage 80-100 client circuit installation projects for the customer base. Managed vendor and client relationships and vendor order processing to meet expected delivery dates while serving as customer advocate. Facilitated moves and changes to client accounts. Managed installation of on-net and off-net DIA and private line circuits worldwide, inclusive of multi-hop locations. Liaison between client support/IT team and internal engineering to build circuit configuration requirements. Ordered colocation and necessary data network elements (patching, power and gear installation) for internal network infrastructure.
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Zayo Group
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United States
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Telecommunications
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700 & Above Employee
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Service Delivery Coordinator
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Aug 2012 - Aug 2013
Mange and coordinate fiber to tower installs across 3 client accounts (Sprint, T-Mobile and Cricket) for 200+ client cell sites which allows them to provide 4G service. Schedule and lead weekly internal calls with Outside Plant, Inside Plant and various project managers assigned to each project. Schedule and lead weekly external calls with client teams to give project updates. Work closely with each project manager to maintain internal project tracker to make sure milestones are reported accurately and are on target.
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GTT
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United States
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Telecommunications
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700 & Above Employee
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Project Manager
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Dec 2009 - Jul 2012
Managed 25-40 client circuit installation projects as well as internal infrastructure build projects daily. Managed vendor and client relationships and vendor order processing to meet expected delivery dates while serving as customer advocate. Facilitated moves and changes to client accounts. Created the SOP Guide and the Carrier Guide as tools for the Implementation team. Managed installation of on-net and off-net DIA and private line circuits worldwide, inclusive of multi-hop locations. Liaison between client support/IT team and internal engineering to build circuit configuration requirements. Ordered colocation and necessary data network elements (patching, power and gear installation) for internal network infrastructure. Managed and coached direct reports.
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WBS Connect
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United States
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Telecommunications
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1 - 100 Employee
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Project Manager
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May 2006 - Dec 2009
Managed the lifecycle of 25-40 client circuit installation projects (DS1, DS3, OC3, OC12, Metro Ethernet, VPLS, MPLS and DIA) as well as internal infrastructure build projects daily. Managed vendor and client relationships and vendor order processing (ASRs, LOA, etc.) to meet expected delivery dates while serving as customer advocate Facilitated moves and changes to client accounts. Created the SOP Guide and the Carrier Guide as tools for the Implementation team. Managed installation of on-net and off-net DIA and private line circuits worldwide, inclusive of multi-hop locations. Issued submissions for IPv4 and IPv6 routing as required. Liaison between client support/IT team and internal engineering to build Ethernet circuit configuration requirements. Ordered colocation and necessary data network elements (patching, power and gear installation) for internal network infrastructure. Managed and coached direct reports.
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Service Delivery Manager
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Sep 1999 - May 2006
Managed multiple teams of 10-20 employees within service delivery for LAN install, moves, changes and disconnects.Managed daily performance reviews and work balance within each team.Took lead on multiple projects to streamline the provisioning process and facilitated changes to internal provisioning plans.Served as escalation point within the Service Delivery department for troubleshooting assistance.
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Service Delivery Manager
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Sep 1999 - Jan 2006
Managed multiple teams of 10-20 employees within service delivery for LAN install, moves, changes and disconnects.Managed daily performance reviews and work balance within each team.Took lead on multiple projects to streamline the provisioning process and facilitated changes to internal provisioning plans.Served as escalation point within the Service Delivery department for troubleshooting assistance.
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Supervisor - Activations
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Aug 1997 - Sep 1999
Responsible for the coaching and development of 15-20 employees to meet daily productivity statistics and quality goals.Assisted the customer service advocates with day-to-day issues and react to training needs and trends.Performed 4-6 monthly interviews for hiring prospective employees.
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Supervisor - Account Services
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Aug 1997 - Sep 1999
Point of contact between department/call center and corporate for all systems and processes issues.An available resource to Advocates and peers needing help with troubleshooting wireless network problems, system errors and billing investigations.Responsible for the coaching and development of 15-20 employees to meet daily productivity statistics and quality goals.Identify statistic and developmental trends on a daily basis. Initiated Inconsistency Issues project to increase consistency among the department and improve employee morale.Took lead on Get Well project to decrease bill referrals from 6,800 to 4,900 in one month.Formatted and implemented Account Services Point of Contact Project; detailed positions and responsibilities.Created, formatted and implemented a monthly observation tally form for call center supervisors.Conducted weekly interviews for prospective employees and supplied my recommendation for employment.Conducted interviews in panel format for supervisor positions.
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Supervisor
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Aug 1997 - Sep 1999
Responsible for the coaching and development of 15-20 employees to meet daily productivity statistics and quality goals.Assisted the customer service advocates with day-to-day issues and react to training needs and trends.Performed 4-6 monthly interviews for hiring prospective employees.
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Supervisor
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Aug 1997 - Sep 1999
Point of contact between department/call center and corporate for all systems and processes issues. An available resource to Advocates and peers needing help with troubleshooting wireless network problems, system errors and billing investigations. Responsible for the coaching and development of 15-20 employees to meet daily productivity statistics and quality goals. Identify statistic and developmental trends on a daily basis. Supervisor - Account Services(cont.) Initiated Inconsistency Issues project to increase consistency among the department and improve employee morale. Took lead on Get Well project to decrease bill referrals from 6,800 to 4,900 in one month. Formatted and implemented Account Services Point of Contact Project; detailed positions and responsibilities. Created, formatted and implemented a monthly observation tally form for call center supervisors. Conducted weekly interviews for prospective employees and supplied my recommendation for employment. Conducted interviews in panel format for supervisor positions.
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MOBILECOMM
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IT Services and IT Consulting
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1 - 100 Employee
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Communications Coordinator
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Sep 1995 - Aug 1997
Main point of contact between an 800 employee call center and 55 local markets in the southeast region. Opened up and maintained a communication highway between the local markets and the call center to keep both parties abreast of our daily network operation and the on-going change in the telecommunications industry.Formatted, wrote and published MobileComm’s newsletter three times a week.Detailed new procedures and processes for Process Management to implement.Formatted and published Department Responsibilities Directory.
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Communications Coordinator
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Sep 1995 - Aug 1997
Main point of contact between an 800 employee call center and 55 local markets in the southeast region. Opened up and maintained a communication highway between the local markets and the call center to keep both parties abreast of our daily network operation and the on-going change in the telecommunications industry.Formatted, wrote and published MobileComm’s newsletter three times a week.Detailed new procedures and processes for Process Management to implement.Formatted and published Department Responsibilities Directory.Supervisor - Customer Service
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Education
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Tarrant County College
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Tarrant County College
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International Aviation and Travel Academy
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International Aviation and Travel Academy
Community
