Experience

Matrix Security Watchdog

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Project Manager

  • Jul 2018 - Present

• Personal Assistant

  • Aug 2016 - Jul 2018

  • Provided a comprehensive executive service to the Managing Director and six Directors • Complex diary management, ensuring that all commitments reflect priorities and that planning time was scheduled appropriately • Planning and supervising all domestic and international travel arrangements including air travel, visas, ground transportation and accommodation enabling schedules to run smoothly and maximise use of time • Arranging and attending external and internal meetings, capturing… Show more • Provided a comprehensive executive service to the Managing Director and six Directors • Complex diary management, ensuring that all commitments reflect priorities and that planning time was scheduled appropriately • Planning and supervising all domestic and international travel arrangements including air travel, visas, ground transportation and accommodation enabling schedules to run smoothly and maximise use of time • Arranging and attending external and internal meetings, capturing minutes and co-ordinating actions for completion • Managing the on boarding of new starters ensuring that required documentation was issued, equipment was ordered and required access levels were granted • Planning and execution of multiple annual conference and awards ceremonies for Clients and Staff • Point of contact for all department expense claims, including raising and reconciling against allocated budgets • Responsible for answering and screening telephone calls and face to face enquiries

• Talent Acquisition Manager

  • Apr 2017 - Sep 2017

  • Adhered to agreed recruitment delivery strategies, including vacancy management, detailed qualification of all roles, advertising, sourcing, candidate interviews, submission, offers and new starter process • Identified and utilised relevant sources for candidate attraction such as job boards, job events, database utilisation, talent pooling, social media, headhunting, networking and internal referral incentive • Liaised with Senior Management to ensure staffing level requirements were… Show more • Adhered to agreed recruitment delivery strategies, including vacancy management, detailed qualification of all roles, advertising, sourcing, candidate interviews, submission, offers and new starter process • Identified and utilised relevant sources for candidate attraction such as job boards, job events, database utilisation, talent pooling, social media, headhunting, networking and internal referral incentive • Liaised with Senior Management to ensure staffing level requirements were met and maintained • Compiled statistical recruitment and New Starter reports



Barclays Corporate Banking

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Assistant

  • Jan 2014 - Jul 2016

  • Provided general secretarial / administration support to the Sales Finance Director and nine senior managers • Efficiently managed correspondence on behalf of the Department Head ensuring timely responses • Point of contact for all department expense claims, including raising and reconciling against allocated budgets whilst ensuring accurate records were always available • Produced presentations, monthly performance packs and board meeting papers, ensuring relevant information was… Show more • Provided general secretarial / administration support to the Sales Finance Director and nine senior managers • Efficiently managed correspondence on behalf of the Department Head ensuring timely responses • Point of contact for all department expense claims, including raising and reconciling against allocated budgets whilst ensuring accurate records were always available • Produced presentations, monthly performance packs and board meeting papers, ensuring relevant information was available for all attendees • Worked closely with Human Resources ensuring any issues were escalated and resolved. This included the closure of the Asset and Sales Finance department effecting over 100 staff members • Management of sickness, performance plans, contract changes and grievances • Organised and delivered CPR training to over 1000 employees as part of an overall Barclays strategy to train 10,000 colleagues in 10 days • Successfully planned and executed the annual Christmas party for over 200 staff members, managing the venue, decorations, table seating, food and beverages and entertainment, keeping within budget

• Offshore Process Manager

  • May 2013 - Jan 2014

  • Managed the day-to-day operational relationship between Barclays Sales Finance and 82 3rd party agents in India, ensuring good communication and best practice was carried out by all areas • Monitored the Offshore Team Resourcing via regular capacity planning to ensure Service Level Agreements and Key Performance Indicators were maintained • Managed all complaints through to the resolution, implementing process improvements when applicable • Implemented effective and robust controls… Show more • Managed the day-to-day operational relationship between Barclays Sales Finance and 82 3rd party agents in India, ensuring good communication and best practice was carried out by all areas • Monitored the Offshore Team Resourcing via regular capacity planning to ensure Service Level Agreements and Key Performance Indicators were maintained • Managed all complaints through to the resolution, implementing process improvements when applicable • Implemented effective and robust controls across processes, with full adherence to all risk, control and regulatory requirements • Identified cost saving initiatives through continued Right shoring of processes and continuous improvement initiatives

• Sales Support Co-Ordinator

  • Jul 2012 - May 2013

  • To perform the on-boarding of new prospective clients for Sale and Asset Finance products via collation and preparation of legal documents in an efficient, accurate and timely manner leading to pay away of funds • Liaised with internal and external parties to ensure all documents were received and compliant prior to initiating 1st payments • Identified and implemented further continuous improvement and digitalisation opportunities • Maintained Security files, ensuring all records… Show more • To perform the on-boarding of new prospective clients for Sale and Asset Finance products via collation and preparation of legal documents in an efficient, accurate and timely manner leading to pay away of funds • Liaised with internal and external parties to ensure all documents were received and compliant prior to initiating 1st payments • Identified and implemented further continuous improvement and digitalisation opportunities • Maintained Security files, ensuring all records were up to date and available to all

• Sales Finance Collector

  • Nov 2011 - Jul 2012

  • Telephone and email chasing of overdue debt on the Customers sales ledger, ensuring that 95% of the total debt was collected within 90 days of invoice due date • Completed due diligence on invoices through telephone debt verification • Identified, investigated and reported any uncovered fraudulent activity • Managed and co-ordinated the reconciliation of ledgers, ensuring any queries/discrepancies were resolved • Built and maintained strong working relationships with Customers… Show more • Telephone and email chasing of overdue debt on the Customers sales ledger, ensuring that 95% of the total debt was collected within 90 days of invoice due date • Completed due diligence on invoices through telephone debt verification • Identified, investigated and reported any uncovered fraudulent activity • Managed and co-ordinated the reconciliation of ledgers, ensuring any queries/discrepancies were resolved • Built and maintained strong working relationships with Customers, Correspondent Factors, Customer Services and other Customer Support Departments