Product Owner

• Dec 2022 - Present

Product Owner

• Jan 2021 - Dec 2022

Management of:•Management of all SDLC steps•Ensuring of clear expectations and stakeholder management•On boarding of new projects•Management of the backlog•Reporting on tech debt•Reporting on scrum and Kanban results•Management of all Agile ceremonies•Setting up KPI documents for all products and services•Management of demos•Requirements gathering•Requirements refinement•Requirements sign off•Working closely with BA, PMO, PM and Development team to identify areas for improvement•Implementation of best practices for Agile•Weekly client updates•Ensuring scope creep and spike management is managed in a timely fashion.•Management of day-to-day priority items•Ensuring best practices within the Atlassian suite and Kanban /Scrum Methodology Show less

Junior Product Owner

• Jun 2020 - Jan 2021

• Work with Stakeholders to help develop the product strategy and business cases.• Define and clearly communicate a prioritised roadmap plan that implements the strategy, including measurable improvements.• Understand high level Epic requirements and decompose these into smaller packages of work for implementation within Scrum Team.• Build and maintain excellent Stakeholder relationships.• Actively seek input from internal and external Stakeholders and complete competitor analysis to keep abreast of industry and best practice.• Work with the Business Support team and Business Stakeholders to produce detailed user journeys, acceptance criteria and designs ready for implementation.• Assist with product /system/process documentation to support Users and Business continuity.• Work with the scrum Team and PO Manager to deliver key milestones, including managing and prioritising the story backlog to ensure the work items delivered meet expectations.• Provide regular updates to stakeholders on strategy, successes, learning and progress on product vision.• Overall owner of the product backlog, keeping the Business and Tech Teams informed of work delivered. • Understand the strategic and competitive position of the product, carry out competitive analysis and deliver value adding increments.Lead and inspire the Scrum Team to instil quality, encourage innovation and reduce defects. Show less

Operational Compliance Specialist

• Feb 2019 - Jun 2020

• Monitoring and investigating compliance related concerns on .country markets and providing possible solutions • Understanding and managing .country markets from a compliance perspective - on boarding, acquisition, deposit options • Adhering to Policy & Procedure documents derived from Compliance directives, as well as assisting with all operational touch points • Monitoring of the above to ensure that the business is compliant • Key involvement in KYC requirements for each market • Conducting SOW Investigations and liaising with the MLRO regarding these • Managing Suspension of Customers & Reporting to Regulatory Authorities in line with each markets requirements • Key decision-making / signoff relative to breach and commercial cases. This would involve other stakeholders consulting with the .country Market Team • Communication with 3rd parties (i.e. Financial Institutes, Police, Reg Authority), in response to enquiries with the guidance of the AML Team • Investigation and Refund Management of high profile cases • Key contact in relation to complaints or disputes being managed by the Customer Care Team which involves compiling case information to assist with efficient resolution • Compiling case information for legal when required • Reporting on .country statistics; i.e. reporting to Compliance as well to Regulators via Compliance • Testing tools, systems, produce enhancements in relation to compliance roll outs • Knowledge sharing & upskilling of the various stakeholders within DOS on compliance and social responsibility matters. • Ad-hoc duties may be required from time to time Show less

Risk Analyst

• Sep 2017 - Feb 2019

• Full and accurate profiling of all accounts, transactions and related documentation. • Review client transactions and ensure that detailed and accurate updates are recorded. • Evaluate client accounts and take appropriate action as per risk policies. • Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications. • Send appropriate requests for documentation. • Review documents received for legitimacy. • Ensure all requirements are met and accurate updates are entered on the system. • Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria). • Understand policies related to various markets and evaluate accounts in line with these. • Report and record details of clients that do not meet legitimacy standards. • Extract information and review reports for incongruences. Projects Part of the Source of Wealth Task team from December 2018 – February 2019 Show less

Customer Service Representative

• Sep 2016 - Aug 2017

• Processing and taking ownership of incoming and outgoing contacts in a multimedia environment. • Resolving player queries and problems over all mediums: Calls, Email, and Web-chats.• Driving various behavior’s to improve business metrics. • Welcoming player’s into the chat room and encouraging player’s to participate in chats. • Provide assistance to players with regard to the games, chats and mini-games. • Customer relationship building and management and cross selling products and services.• Processing pertinent information into relevant databases.• Escalate system problems to the relevant support team.• Completion of tasks assigned during shift.• Excellent time management and adherence to schedule. • Performing extra tasks given by manager as and when required.• Demonstrate great people skills with the ability to be diplomatic and patient with dealing with demanding situations. Show less

Travel Expert

• Apr 2015 - Aug 2016

• Sales to both local and a few international clients • Research various destinations and means of travel regarding pricing, routing, customs, weather ect. • Diagnose clients specifications and wishes and suggest suitable travel packages and services including but not limited to flights, accommodation, car hire or transfers, visas and travel insurance. • Organize travel from beginning to end often customizing package to suit client and budget. • Dealing with clients face to face, telephonically and online. • Accurate data capturing • Inbound and outbound calls • Collecting deposits and balances. • Handle unforeseen problems and complaints and determine eligibility for refunds • Use promotional techniques and material to sell itinerary tour packages • Maintain key relationships to build repeat client base • Calculate packages and establish payment method. • Keep financial statements • Daily banking • Monthly/weekly and daily recon of statements • Make payments to suppliers. • Reaching revenue and profit targets. • Be able to use software GDS/Tud/Galilao • Attend continuous training and conferences Show less

Account Manager ( Contingent / Adhoc Sales)

• Feb 2013 - Dec 2014

To establish, develop and maintain long term relationships with clients and candidates by providing a professional service in the capacity of a specialist consultant. • To interview and reference check candidates as and when required • Ensure the effective process of matching and placing candidates with relevant skills, inherent job requirements and experience in accordance with the clients requirements • Ensure the effective process of matching and placing candidates with the culture and profiles in place with Kelly Industrial clients • To take detailed orders from clients, temp or perm, ensuring that all details are taken to effectively match candidates with the essential requirements of the assignments available • To ensure adherence to standard pricing schedules • To ensure that all timesheets for the week are ready and collected to process the wages as per prescribed deadlines • To ensure that all clients with substantial or potential business opportunities are visited and the services of Kelly Industrial are promoted on a planned and regular basis • To ensure that targeted clients per week are visited (20% new/ Dormant and 80% existing) •• To conduct an appropriate amount of RTS calls per week as per target set out by branch manager. • Ensure retention of existing business • To conduct service reviews with clients on a monthly basis. • To collate information on a regular basis regarding competitor’s rates, activities and advertising • If necessary to counsel or discipline Flexi Employees (as per standard disciplinary codes & procedures) • Handle queries regarding Company Operations • Handle complaints from clients, candidates or Kelly Industrial flexi employees and ensure corrective action is taken when necessary. • Complete all necessary reports as required by the Branch Manager •• Ensure invoices are generated and credits passed daily • Monitor and ensure that outstanding ATD’ s are collected and allocated Show less

Sales Advisor

• Apr 2014 - Nov 2014

• Sales to international clients (Australian and New Zealand) • Attend meetings, seminars and programs to learn about new products and services, learn new skills, • and receive technical assistance in developing new accounts - See more receive technical assistance • in developing new accounts. • Calculate premiums and establish payment method. • Customise insurance programs to suit individual customers, often covering a variety of risks. • Ensure that policy requirements are fulfilled. • Explain features, advantages and disadvantages of various policies to promote sales of • insurance plan. • Sell various types of insurance policies to businesses and individuals on behalf of insurance • companies, including motor vehicles, motorcycles, watercrafts, building and contents, caravans, • trailers and campervans. • Communicate to clients verbally. • Determine customer needs. • Obtain vital information to make sales and cross sales. • Follow contract, property or insurance laws when doing quotations. • Use marketing techniques to assist clients in buying the product. • Use telephone communication techniques • Handling of difficult clients • Accurate data capturing • Inbound and outbound calls • Convert leads/ Quotes into sales in terms of the minimum quantity and quality targets that are in place including but not limited to: • minimum monthly premium written • Average premium value • NETT conversion ratio of quotes to sales • Facility quality target • Cancellation Ratio Show less