Experience

Herbert Retail

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Head of Service

  • Feb 2018 - Present

  As leader of the service delivery team and function, I ensure complete alignment between the delivery of outstanding customer services with the client requirements. I oversee and control financial aspects, such as budgets and cost-reduction planning. A small number of my most notable achievements include:• Championed continuous enhancement culture as well as customer feedback system to facilitate ongoing service delivery optimisation.• Spearheaded winning tender for three years as result of exceptional service of equipment for major Retailer

• Account Manager

  • Jul 2015 - Feb 2018

  As Account Manager, I oversaw sales cycles, from client selection to contract negotiations. My focus was on driving continuous improvement by establishing collaborative relationships with key entities, such as clients, potential accounts, and stakeholders.Some key successes gained during this role include:• Designed complex business plan targets and increased profits in line with desired margins.• Boosted sales and obtained key additional equipment within existing through outstanding account management, including high-profile hardware contract for new initiative within food retailer.

• Commercial Administration Manager

  • Sep 2014 - Jul 2015

  Within this role, I led employee management lifecycles from initial selection to continuous training and retention. I evaluated performance and delivered key guidance to ensure alignment with objectives. A few significant highlights of this role include:• Triggered optimal employee relations and retention rates through regular performance reviews as well as mentoring and coaching efforts.• Encouraged creation of corporate-wide risk register with clearly defined mitigation plans, while simultaneously collaborating with department heads to establish complete corporate compliance.



The Voluntary Network

• Volunteer Development Manager

  • Mar 2011 - Sep 2014

  With this organisation, I drove efforts to increase the volunteer base through key partnerships with local businesses and project leadership of the Befriending Service initiative.Some substantial achievements include:• Optimised Volunteer Management policies as well as voluntary services by delivering key consultancy to local council and fostering key relationships.• Spearheaded recruitment and training of over 100 volunteers to befriend elderly community members and promote services to local agencies, resulting in multiple word-of-mouth referrals.



Licensed Trade Trainer

• Self Employed Trainer

  • Jun 2009 - Sep 2014



Orbit Housing

• Pakistan
• Real Estate
• 1 - 100 Employee

• Community Development Manager

  • 2010 - 2011

  By applying a people-focused mindset, I coordinated the creation of a community suite for local residents with a focus on assisting disadvantaged parties in skill development. By applying a people-focused mindset, I coordinated the creation of a community suite for local residents with a focus on assisting disadvantaged parties in skill development.



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Training and Recruitment Manager

  • Mar 2000 - Dec 2008

  With this company, I oversaw P&L, budget design, and operations for all training/recruitment-related processes. I determined appropriate succession plans and retention strategies in line with business requirements. Furthermore, I assisted new pub managers by devising a training policy for the Local Pubs unit.Highlights and achievements of my role include:• Designed and cascaded Shift Leader training programme, while securing launch buy-in from multiple regions, resulting in consistent business unit management approach.• Created and integrated training/development solutions throughout deployment of leadership training programme to optimize management competencies within business division.



Stonegate Pub Partners

• United Kingdom
• Retail
• 200 - 300 Employee

• Regional Manager

  • Aug 1997 - Dec 1999