Adjunct Professor

• May 2019 - Present

Responsible for selecting and compiling tests, assignments and/or online discussion exercises that permit measurement of performance relative to standardized learning objectives. • Coordinate courseware and curriculum including reviewing any textbook with the academic department chair and other faculty teaching the course. • Develop and manage syllabus materials. • Facilitate Class Instruction. • Administer evaluations of student performance based on course learning objectives. Show less

Manager– Financial Planning and Analysis

• Jun 2014 - Jun 2018

Department Financial Planning and Analysis: Verizon National Operations Tech Support and Service Fulfillment. • Actual results, budgeting, consolidations and modeling. Produce and validate Consumer and Small Business National Operations Technical Support and Service Fulfillment Results Package & Best View Reporting comprised of > 50 centers and > 4,000 employees. • Analysis Package contains expense, force, and volumes metrics, complete with comparisons of Actuals, Prior Year, Budget, and Operational Views. • Provide periodic reports to executives on financial performances related to salary/wage, contractors, other expenses, productive hours, and productivity metrics. • Utilize systems and interpersonal skills to work with members of external departments and National Operations teams. Requires extensive ability to think strategically and communicate effectively with both business and finance stakeholders. • Responsible for insuring accuracy and consistency with various other reporting packages. Ability to influence and lead in complex financial reporting environments. • Participate in projects to create, develop and make recommendations for more efficient processes and procedures. Show less

Tier 3 Billing Manager and Content Assurance/Release Support

• Aug 2013 - May 2014

Department: Customer Experience: Tier 3 Billing Manager, Content Assurance, Requirements/Release coordination: Responsible for establishing new Tier 3 billing for Redbox instant by Verizon. Content payment assurance controls, and coordination of billing requirements for system/device upgrades. Managing team of 5. • Establish Tier 3 billing team including documentation of center work tools and triage ticket strategy to meet service level agreements. • Enhance metrics to communicate issues, impacts and continuous improvements to address order to billing fallout. • Align billing requirements with new device initiatives while driving system control strategy to improve order to bill flows. • Coordinate system release user acceptance testing for billing operations. • Serve as a key project lead on billing for movie streaming, VOD rentals and purchases (provisioning) and provide leadership within operations for revenue and liability transaction controls. Show less

Manager- Billing Reconciliation Center

• Mar 2003 - Dec 2007

Broadband Billing Data Reconciliation; Responsible for Ordering Center, Billing verses provisioning reconciliation projects. Managing group in excess of 50 team members. Responsible for running the Work Force to ensure service levels are achieved and serves as the single point of contact to the IT and other business segments. Managed the development of desk top tools that support data reconciliation. Created standardized workflows, processes and procedures for Broadband data reconciliation. Ensured the call center strategy aligns with all other corporate initiatives while supporting broadband lines of business and markets across the enterprise. Decisively executed development coding changes across a very complicated business and technical infrastructure. Management responsibilities include hiring, training, coaching, counseling and evaluating performance of direct reports. Show less

Senior Staff Consultant - Quality Assurance

• Mar 2002 - Mar 2003

Department: Data and Internet Billing. Audit network provisioning through to billing. Develop metrics for tracking all fallout and initiatives for improvements. · Implemented Customer Care Index (CCI) survey for bill quality questions to support changes for the "Enhanced Customer Bill Experience" Verizon project. · Created CCI DSL Billing Request & Inquiry Survey, audit process, and launched improvement team. · Created retail billing reports to track registration delay, auto registration fallout, credit card decline trends, bad debt write off trends, invoicing fallout, rejects, unbillables, and uncollectibles trends. · Conducted ISO9000 continuous improvement metrics and M&P documentation audits. · Team member for designing the business rules to develop DRT (data reconciliation tool) between network provisioning systems and billing systems. · Created and implemented automatic disconnect process between billing and ordering systems for billing-initiated terminations. · Created and implemented automatic billing terminations using telephone company activity updates. Show less

Accounting Manager

• Sep 1996 - Mar 2002

Accounting records; financial controls; all associated financial, management and statutory reports. Directly supervised accounts receivable, billing administration, accounts payable, and general accounting. Managed direct reporting staff of five people. · Implemented procedures to prepare monthly financial statements including standardized journal entries and routine account analysis and reconciliation procedures. · Corrected deficiencies in internal controls and procedures in accounts payable, circuit reconciliation, purchasing, billing, and financial reporting. · Key role in orchestrating billing interface to Peoplesoft accounts receivable and regulated telephone invoicing. Designed, developed, and implemented procedures, documentation of operations and training for Peoplesoft accounts receivable customization. · Designed, developed and implemented data extraction for marketing channel reporting, and line of business revenue reporting. Managed partnership bounty and settlement reporting. Show less

Board of Directors

• Apr 1998 - Apr 2001

Controller

• Jan 1993 - Sep 1996

Manufacturer of respiratory protection apparatus. Direct supervision of finance, accounts payable, accounts receivable, payroll, cost accounting, LAN support, and information systems. Co- signer for all checks. Trade receivables and payables management with a view to optimize cash and loan balances. Evaluated investment opportunities, cost savings programs, government contract costing, and organized internal and external audits. Managed direct reporting staff of eight people. · Implemented forecasting and material requisition and planning programming. Used historical sales and blended forecast to create manufacturing purchases and work orders. · Integrated accounts payable with purchasing and receiving modules. Enhanced payments to tie back to received quantities and limited to purchase order dollar amounts. · Key note speaker at 1996 annual MARCAM trade convention "Best Practices" for a successful integration. · Upgraded IBM400 to integrated GUI processing. · Developed and produced annual budgets and business plan. · Designed models to forecast production and distribution costs. · Provided key support for senior management in successful acquisition of California cylinder manufacturer. Ran operations for six months and trained new controller. · Formalized internal procedures for monthly accounting cycle process including standardized journal entries through financial analysis and management reporting. Show less

Accounting Supervisor

• Feb 1987 - Jul 1992

Manufacturer of gas control devices, regulators, and welding equipment. Cash management, tax filings, general accounting, internal and external financial reporting, budgeting. Direct supervisor of accounts payable, accounts receivable, cost accounting, and payroll. Promoted from Senior Accountant to Accounting Supervisor. Co-signer of all checks. Used extensive Lotus modeling, charts, graphs, and macro's. Managed direct reporting staff of four people. · Assisted senior management in setting up a separate incorporated business including balance sheet and bank relationships. · Moved payroll and accounts receivable from New Jersey corporate offices to new local office. · Designed and enhanced production requirement calculations for revenue forecasting. · Established procedures for physical inventory count and audit. · Final three fiscal closes resulted in zero recommended journal entries from Ernst & Young external auditors. Show less

Comptroller

• Jan 1983 - Jul 1986

Parent corporation of five wholesale periodical distribution operations, seven retail book stores, two leasing companies, two golf course country club operations which included land development. Corporate budget development. Participated in acquisition studies for CEO. Prepared competitive industry analyses and ratio reports to senior management. Supervised external audit and did all lead schedules. Weekly cash flow projections. Promoted from Staff Accountant to Assistant Treasurer to Comptroller. Used report writer software to customize financial reports and queries. · Upgraded general ledger accounting programs on mainframe computer. · Prepared consolidated budget reports, and quarterly budget and business plan comparison. · Included extensive inter-company transactions, and suspense accounts. Show less