Experience

eSolutions Furniture

• Canada
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Sr. Director Consumer Experience CX

  • Apr 2023 - Present

• Sr. Director IT | Application Development & Management

  • Jun 2019 - Apr 2023

• Director Of Information Technology

  • Apr 2017 - Jun 2019

• CRM Director of Operations - Commercial

  • Sep 2009 - Jun 2019

• Director of Direct Ship & Installation Services

  • Jul 2007 - Sep 2009

• Director of Installation Products

  • Jan 2006 - Jul 2007



Better Results, Inc.

• Director of Customer – Business Solutions

  • Mar 2005 - Jan 2006

  Responsible for the expansion of operational support for a new business pick-to-order model for frozen food fundraising, including Customer Service, Logistics, and IT. Responsible for the expansion of operational support for a new business pick-to-order model for frozen food fundraising, including Customer Service, Logistics, and IT.



eSolutions Furniture

• Canada
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Information Technology Manager

  • Jan 2004 - Mar 2005

  Department head of all of the systems programmers. Managed the organizational requests for changes, and prioritized projects for the team. Acted as the translator between programmers and end users to scope projects, develop milestones, and project specifications.

• Information Technology Project Manager

  • Jul 2002 - Jan 2004

  Documented processes, conduct gap analysis on various operational aspects within the organization, and recommended changes to increase productivity and cost reductions.



AMT, Inc.

• Sr. Project Analyst

  • Jan 1996 - May 2002

  A consultant that specialized in business process redesign, servicing clients in various industries; food, pharmaceutical, consumer products, automotive, and plastics.

• Project Analyst

  • May 1993 - Jan 1996

  On site consultant within the bakery industry to document employee acceptance of a state-of-the-art machine stand.