Experience

Mechanics Bank

• United States
• Banking
• 700 & Above Employee

• Compliance Manager

  • Nov 2018 - Present

  Compliance Manager - Auto Division • Assists the Deputy Chief Compliance Officer in managing a comprehensive Compliance Management System for the Bank’s Auto Division • Maintains risk assessments designed to identify inherent risk, mitigating controls and residual risk in regulatory areas • Query data for scheduled and ad hoc reviews from the Enterprise Data Warehouse using SQL Server. • Communicate findings to the business for deficiencies discovered during monthly routine testing and monitoring • Assists with compliance related training catered to the Originations, Servicing & Collections departments based on job specific functions • Administers the Human Resources function within the department including scheduling, interviewing, hiring, training and performance appraisals • Leads and motivates department personnel to achieve goals and objectives through consistent communication; including side-by-sides and monthly/quarterly and annual performance reviews Show less



Gateway One Lending & Finance

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Bankruptcy & Insurance Manager

  • Dec 2015 - Nov 2018

  Gateway One Lending & Finance, Anaheim, CA Manager, Bankruptcy & Insurance • Managing team of 25 Specialized Bankruptcy and Insurance Representatives; including 3 Supervisors • Manage Bankruptcy portfolio of $70 million active and charged off accounts • Created Chapter 7 Discharge desk, creating segmentation from active BK portfolio and reducing delinquency by 2% • Manage Total Loss process generating $6 million in Insurance recoveries monthly • Created Inbound Insurance and Support Team • Oversight of Ancillary cancellations for repossessed accounts, recovering $4 million annually • Ensure compliance of Early Payoff Cancellations are being meet • Implementation of several process improvements, including account segmentation, account queuing and re-org, adding additional account flags and conditions in system of record, and automating several manual workflow processes for bankruptcy and Insurance. • Spearheaded Insurance Correspondence and Tracking project with an annualized ROI of $75 thousand Launched Repo Physical Damage Solution with annualized gross recovery $500 thousand Show less



Hyundai Capital America

• United States
• Financial Services
• 700 & Above Employee

• Bankruptcy & Recovery Manager

  • Jul 1996 - Jan 2016

  Manager II, Strategic Projects (June 2014-Jan 2016) Managed, responded and provided analysis on all “Make it your HCA” submissions for Collections and Specialty Collections Responsible for various telephony updates, enhancements to the IVR for Collections Jr. Project Manager assisting with the Siebel CRM Collections Module implementation project improving account segmentation, account queuing, adding additional account flags and indicators, and automating manual workflow processes for early, mid, and late stage delinquent accounts Responsible for preparing, execution and oversight of QA test scripts for Siebel CRM project Prepared Executive presentations to support recommended changes, enhancements, or departmental accomplishments inclusive of KPI’s, budget and project funding requests Successfully managed 6 teams, including 5 different Bankruptcy units, Fraud & ID Theft unit and End of Lease Receivables and Collections Managed Bankruptcy portfolio of 12,000 accounts with $110 Million active and charged off accounts with a $25 Million annual impact Developed a Reaffirmation Incentive program which increased reaffirmation rates by 15% Adherence of internal Policy & Procedures, U.S Bankruptcy Code, FDCPA, Federal Trade Commission & Red Flag Warnings, Federal Fair and Accurate Credit Reporting Act (FACTA) Managed large nationwide attorney network to ensure compliance, high standards of performance, focused on low litigation costs Implemented utilization of National Data Center (NDC) and Electronic Bankruptcy Notification (EBN), annualized savings of $166 thousand a year Managed End of Lease portfolio of $17 Million in billable charges, recovering over $11 Million in receivables Managed the collections of negative participation accounts through direct contact with dealer representatives and Business Development Managers Show less