Experience

Consolidated Analytics Consulting & Advisory | NMLS # 1645182

• United States
• Financial Services
• 1 - 100 Employee

• Consultant

  • Jul 2017 - Present



Equator

• Plano, Texas

• Senior Project Manager

  • Aug 2016 - Jul 2017

  Lead team of business analyst and help desk associates providing support for client implementations. Managed all escalated production issues as reported by the client. Created and provided daily, weekly and monthly resolution metrics to executive management. Created trend reporting to tidentify repetitive issues and support prioritization for Dev Team resulting in a 65% decrease in overall issues. Lead special project to reconcile and update all bankruptcy data from data migration error. Lead team of business analyst and help desk associates providing support for client implementations. Managed all escalated production issues as reported by the client. Created and provided daily, weekly and monthly resolution metrics to executive management. Created trend reporting to tidentify repetitive issues and support prioritization for Dev Team resulting in a 65% decrease in overall issues. Lead special project to reconcile and update all bankruptcy data from data migration error.



Nationstar Mortgage

• Financial Services
• 700 & Above Employee

• VP - Letters Management Team

  • Oct 2015 - Jul 2016

  Managed Document Governance, QA/QC, Development and Flight Check teams. Mapped future state strategy for document production cost reduction. Managed Document Governance, QA/QC, Development and Flight Check teams. Mapped future state strategy for document production cost reduction.



Consolidated Analytics Consulting & Advisory | NMLS # 1645182

• United States
• Financial Services
• 1 - 100 Employee

• Consultant

  • Oct 2012 - Oct 2015

  Consultant Nationstar Mortgage (June 2014 - October 2015) Project/Program Manager/ Opex Team Lead Redwood Trust Residential Acquisitions (September 2013 – May 2014) Technical Writer/ Opex Team Lead Quality Assurance Manager/ Opex Team Lead User Acceptance Testing Lead/ Opex Team Lead Nationstar Mortgage (January 2013 – August 2013) Trainer Bank of America (October 2012 – December 2012) Project Manager Consultant Nationstar Mortgage (June 2014 - October 2015) Project/Program Manager/ Opex Team Lead Redwood Trust Residential Acquisitions (September 2013 – May 2014) Technical Writer/ Opex Team Lead Quality Assurance Manager/ Opex Team Lead User Acceptance Testing Lead/ Opex Team Lead Nationstar Mortgage (January 2013 – August 2013) Trainer Bank of America (October 2012 – December 2012) Project Manager



Chase Home Lending

• Vice President Project Manager - HL Document Strategy(Corporate Sector)

  • Sep 2011 - Nov 2012

  Managed BOW of 120+ IT and Process projects focused on aligning Document Management across Mortgage Banking. Worked with document vendors and LOBs to prioritized document projects.

• Vice President Senior Project Manager

  • Nov 2010 - Sep 2011

  Managed projects related to the updating of HAMP documents. Managed remediation and projects focused on controls around modification documents.



AHMSI

• Project Manager

  • Apr 2010 - Nov 2010

  Managed BOW 30-40 projects for servicing department. utilized SQL and Access databases to create reporting and automate system updates. Worked with MSP and LPS Desktop vendor to implement system changes as requested by the business. Managed project to revamp document management and invoicing processes. Managed BOW 30-40 projects for servicing department. utilized SQL and Access databases to create reporting and automate system updates. Worked with MSP and LPS Desktop vendor to implement system changes as requested by the business. Managed project to revamp document management and invoicing processes.



Lender Processing Services, Inc. (LPS)

• United States
• Financial Services
• 400 - 500 Employee

• Project Manager

  • Nov 2006 - Apr 2010

  Daily auditing of client work regions, ad hoc reporting, project manager for executive level special projects. Created and delivered monthly performance reporting for attorney partners and internal departments to executive team. Daily auditing of client work regions, ad hoc reporting, project manager for executive level special projects. Created and delivered monthly performance reporting for attorney partners and internal departments to executive team.