Experience

Wilma Technologies Inc.

• Canada
• Internet Marketplace Platforms
• 1 - 100 Employee

• Founder and CEO

  • May 2021 - Present

  Wilma is the first membership-based, Women Driving Women ride hailing service in Canada. Founded by Wilma CEO - Terri Phipps and the SVP of Partnerships - Mary Morrison, we are dedicated to the empowerment and safety of women and gender diverse people. By signing up, members are not only making an investment towards their peace of mind, but they are also supporting well-paying jobs for other females and helping to foster a community of female empowerment. We welcome all female and gender diverse people. www.GetWilma.app



Optimum Talent

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Senior Vice President and Managing Director

  • Oct 2016 - May 2021

  Optimum Talent enables organizations to achieve success through people. We collaborate with leading organizations to recruit, develop, engage, retain, and transition talent. The result for our clients is a stronger employer brand, and a team of leaders and talent with the capability to achieve their business goals. With origins dating back over 40 years, Optimum Talent has grown to over 300 employees operating in 15 offices from coast to coast. We provide expertise in Executive Search and Recruitment Solutions; Leadership, Assessment and Development; and Career Transition and Outplacement. As Senior Vice President and Managing Director for Optimum Talent in our Vancouver Office, Terri’s primary role is to work closely with our customers and bring them innovative solutions to help them address their talent management needs. Terri had responsibility for the entire portfolio of offerings under Optimum Talent Inc. This includes Executive Search, Leadership Development, executive Coaching, Career Management and Career Transition support. Terri draws upon her extensive Human Resources experience in areas such as career management, career transition, employee retention, motivating and driving inspired teams, leadership development and performance management to assist our clients.



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Vice President of Sales, Western Canada

  • Nov 2014 - Mar 2016

  Terri provided leadership and direction to the firm’s Western Canadian operations which includes management of the P&L . As a member of the senior management team, Terri participated in the strategic management of Compass Group Canada for Western Canada. Terri provided leadership and direction to the firm’s Western Canadian operations which includes management of the P&L . As a member of the senior management team, Terri participated in the strategic management of Compass Group Canada for Western Canada.



LHH Knightsbridge

• Canada
• Staffing and Recruiting
• 100 - 200 Employee

• Vice President, Career Solutions, Western Canada

  • Dec 2013 - Nov 2014

  Knightsbridge works with organizations to strengthen their most valuable asset, their people. They help our clients seamlessly recruit, develop, and optimize talent to create competitive advantage and improve performance. During Terri's tenure she;• Implemented a brand new sales strategy to increase engagement rates which resulted in an increase of 23% • Implemented an aggressive competitive account strategy which resulted in double digit growth for the Western Region • Was instrumental in developing and delivering a new National Sales Training Model across Canada• Led weekly career transition sessions with all C-suite clients in Calgary resulting in strong relationship selling opportunities in that market space



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Client Executive

  • Jan 2009 - Jan 2013

  Objective of this role was to nurture and grow some of the largest Xerox and Competitive accounts in CanadaUsing Large Account Management Process (LAMP) and Opportunity Plans, she shortened the sale cycle and grew the opportunity in each of her accounts.In 2012, Terri signed the Largest Managed Print Deal in CanadaDuring this period, Terri grew the stream revenue in her accounts by over 215%

• Director of HR - Western Canada

  • Jan 2008 - Dec 2008

  Responsible for the HR needs of 1,400 people in Sales, Service and Admin.Developed consistent strategies for training on gender awareness, hiring and managing Gen Y, promoting and developing women and visible minorities.Trained and coached Managers on Situational Leadership and Performance Management techniques.Managed the entire Succession Planning for Western Canada

• General Manager of Specialists

  • Jan 2007 - Jan 2008

  Managed a team of highly skilled sales support managersResponsible for growing sales, service and supply revenues for Pacific Operations.Strategic planning involved in large competitive knock-outsIntroducing new products and helped develop training for the sales teams.Motivating and driving results through othersGrew 26 million dollar sales budget by 11%Service and Supply revenue growth of 9%

• National Account Manager

  • 2004 - 2007

  Three primary accounts. Staples and HSBC (100% competitive), plus Office Depot (100% Xerox)Objective 1 - keep all the business at Office Depot - succeededObjective 2 - penetrate Staples and HSBC-succeededResults at Staples - sold over 8 million dollars in equipment and grew stream revenue for service and supplies from zero to over 10 million annually.Results at HSBC -signed largest managed print deal to date, knocking out 3,600 competitive units and stream revenue growth from zero to 18 million

• Senior Sales Manager - Major Accounts

  • 2002 - 2004

  Managed a large major account team, 9 reps and 3 support managersResponsible for sales, service and supply revenue streams of 28 million.Developed and managed a strategy for large account and competitive account penetration using tools such as Opportunity Plans.Performed monthly one on ones and field travel days to effectively coach and mentor her team for the highest possible results.Worked a great deal on the value of pre-call planning. Purpose, Process and Payoff

• Sales Manager

  • 2000 - 2002

  Managed a team of eight sales professionals.Used Situational Leadership and Performance Management to effectively coach and mentor each individual according to their specific needs.Scored the highest results of any Manger in Xerox Canada on the Employee Engagement Survey (performed anonymously by each managers team).Was successful in helping 100% of the team hit their sales quota - company goal is 46%.

• Sales Executive - Various Assignments

  • 1988 - 2000

  During her tenure, Terri set multiple records for things such as selling The Largest Print Services contract in Canada in 2012The Largest Managed Services contact in CanadaThe Largest Competitive Knockout in CanadaThe Most Colour Units sold in Canada in One YearTerri also won Sales Rep of the Year five times and Client Executive of the Year three years in a row. Plus she Presidents Club 18 times.Terri was he only person in Xerox to achieve their Full Year Sales Quota 22 years in a row.



Motivational Speaker

• Professional Training and Coaching
• 100 - 200 Employee

• Writer and Speaker

  • 1995 - 2000

  Terri has written and delivered many speeches throughout her career on subjects such as; Closing for your FortuneManage your Self TalkMaking a ConnectionIt's all in your Attitude Choice not Chance determines your DestinyHappiness is a DecisionDiscover your Destiny Terri has written and delivered many speeches throughout her career on subjects such as; Closing for your FortuneManage your Self TalkMaking a ConnectionIt's all in your Attitude Choice not Chance determines your DestinyHappiness is a DecisionDiscover your Destiny