Experience

Alexander Mann Solutions

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Talent Acquisition Program Manager - Delta Air Lines

  • Jul 2022 - Present

  Support defining, planning, and implementing initiatives and programs that will be critical to strategic goals and the continued growth of the organization. Identify process improvement opportunities, problem-solving, prepare and recommend program updates to senior management, along with execution of strategies upon approval. • Provide ongoing management and coaching to a team of 14 remote Coordinators • Responsible for building strategic processes to ensure timely scheduling and onboarding • Establish governance data, and standards to drive performance driven program results • Investigate escalations to identify root cause analysis and provide corrective recommendations • Update and manage Process SOP to ensure compliance to SLA • Conduct audits to ensure compliance • Oversee and manage team to ensure high performance • Partner with Compliance, Legal, and EEO Show less



US Staffing Agency­­­

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager

  • Jun 2018 - May 2022

  Provide critical leadership and direction to the frontline employees. Establish systems and procedures necessary to manage the central business function of the operation. Empower branch level employees to exceed customer expectations, while also providing the “voice” of the customer to the rest of the organization. Empower employees to exceed customer expectations.• Establish policies and procedures that support the organization’s mission and vision• Developed standard operating procedures to improve recruiting and vetting workflow • Continually investigate and introduce process improvement measures to support revenue growth• Responsible for creating, scheduling, and conducting training programs for new and existing employees • Provide ongoing management and coaching to five teams across the U.S to support success • Bridging management and employee relations by addressing demands, grievances, or other issues• Oversee and manage a performance appraisal system that drives high performance• Conduct audits to ensure compliance throughout the organization• Manage metrics to achieve weekly revenue targets Show less

• Branch Manager

  • Jul 2017 - Jul 2018

  Organize and coordinate office administration and procedures, to ensure organizational effectiveness, efficiency and safety. • Establish priorities and timing benchmarks for submitting candidates/resumes for open job orders• Review progress of established objectives to ensure goals are met by entire team • Improve retention of clients and associates by implementing solutions and programs that will increase satisfaction • Develop and maintain quality improvement and compliance data bases/spreadsheets and reports• Prepare and submit reports as required by leadership• Submit recommendations which contribute to goals for establishing new accounts, service response times, customer satisfaction, associate satisfaction and bottom line profitability• Establish and communicate key elements and performance standards to team members• Process, maintain and resolve payroll discrepancies • Update payroll records by entering changes in exemptions, insurance coverage, savings deductions Show less



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Branch Manager

  • 2015 - 2016

  Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation. • Assess local market conditions and identify current and prospective sales opportunities • Ensure success of branch’s personnel by providing training, coaching, development and motivation • Locate areas of improvement and propose corrective actions that leverage growth • Address customer and employee satisfaction issues promptly • Network to improve the presence and reputation of the branch and company • Stay abreast of competing markets and provide reports on market movement and penetration Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Supervisor of Account Management

  • Oct 2012 - Jun 2014

  Ensure monthly, quarterly, and yearly team sales targets are met by each member of the team to exceed goals in all sales targets by creating project timelines and deadlines• Interview, hire, train, manage, and develop a high performing team • Develop and maintain quality improvement and compliance data bases/spreadsheets and reports• Provide training and on-going mentoring thorough ride-alongs, observing and coaching• Consult with management and other leadership to identify business processes• Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals• Implement organizational effectiveness intervention to ensure FDA compliance• Develop team-building exercises and workshops• Benchmark and monitor employee performance, identify improvement plans and review year end performance • Document, prepare, coordinate and meet with associates and union representatives for first step grievance meetings Show less

• Account Manager

  • Jun 2005 - Oct 2012

  Work to achieve established blood collection goals, and ensure sufficient numbers of specialized donors to meet program needs • Provide ongoing support to donor groups and implement appropriate special donor recruitment programs• Manage over 100 sponsor accounts across 3 counties• Create and present educational and recruitment programs to blood drive coordinators, volunteers and donors to meet collection objectives• Conduct on-boarding and new volunteer training • Maintain accurate records to provide data on donor and sponsor performance in compliance with the FDAHighlights of Accomplishments• Achieved FY11 annual goal of 7,058 units with actual collection of 7,433 units. 105.3% annual goal achievement with an efficiency of 94.6%.• Achieved FY11 O collection goal of 3,497 units 11 out of 12 months. Actual collection of 3,777 units at 50.79%. Show less



Kalmbach Feeds Inc.

• United States
• Animal Feed Manufacturing
• 100 - 200 Employee

• Corporate Human Resources Recruiter

  • Jun 2001 - Jun 2005

  Ensure the hiring of the top talent in the industry by delivering all facets of human resources recruitment throughout the organization. • Design and implement overall recruiting strategy • Develop and update job descriptions and job specifications • Perform job and task analysis to document job requirements and objectives • Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges • Source and recruit candidates by using databases and social media • Attend job fairs and network with various community organizations to promote company’s reputation as “best place to work” • Screen candidates resumes and job applications • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule • Onboard new employees to become fully integrated • Provide analytical and well documented recruiting reports to the rest of the team • Act as a point of contact and build influential candidate relationships during the selection process Show less