Experience

Knowledge Accelerators

• United States
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Dec 2021 - Present

  Source, script, research, write, and produce how-to videos for Microsoft, Apple, and Adobe applications. I use a horizontal script workflow to maintain easily translated process and instructions for neophyte and veteran users, and maintain specific language for multi translation languages. Script line for multiple language example: "To rotate an image 90 degrees clockwise, select the rotate clockwise button." Notice the indefinite article "an" prior general or not known… Show more Source, script, research, write, and produce how-to videos for Microsoft, Apple, and Adobe applications. I use a horizontal script workflow to maintain easily translated process and instructions for neophyte and veteran users, and maintain specific language for multi translation languages. Script line for multiple language example: "To rotate an image 90 degrees clockwise, select the rotate clockwise button." Notice the indefinite article "an" prior general or not known noun. Notice Definite article "the" prior the noun. "To rotate the image 90 degrees anticlockwise, select the rotate anticlockwise button." Same article use as above, but notice the word anticlockwise, not counterclockwise. Counter is a homonym and the translation difficulty increases. Show less Source, script, research, write, and produce how-to videos for Microsoft, Apple, and Adobe applications. I use a horizontal script workflow to maintain easily translated process and instructions for neophyte and veteran users, and maintain specific language for multi translation languages. Script line for multiple language example: "To rotate an image 90 degrees clockwise, select the rotate clockwise button." Notice the indefinite article "an" prior general or not known… Show more Source, script, research, write, and produce how-to videos for Microsoft, Apple, and Adobe applications. I use a horizontal script workflow to maintain easily translated process and instructions for neophyte and veteran users, and maintain specific language for multi translation languages. Script line for multiple language example: "To rotate an image 90 degrees clockwise, select the rotate clockwise button." Notice the indefinite article "an" prior general or not known noun. Notice Definite article "the" prior the noun. "To rotate the image 90 degrees anticlockwise, select the rotate anticlockwise button." Same article use as above, but notice the word anticlockwise, not counterclockwise. Counter is a homonym and the translation difficulty increases. Show less



FIS

• United States
• Information Technology & Services
• 1 - 100 Employee

• Product Support Representative - Loyalty

  • Jul 2019 - Dec 2021

  - Created process documentation for FraudShield (FIS Global Loyalty points security) and redefined role requirements for current position - Updated API for Clear Commerce (3rd Party program) FraudShield programming to operate with higher performance - Lowered ACH Fraud over 80% - Decreased FIS Loyalty fraud loss by 93% - Lowered order cardholder Escalations using updated workflows and simpler process

• Temporary Consultant through ISGF

  • Mar 2019 - Jul 2019



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Temporary Assistant through Aerotek

  • Apr 2017 - Sep 2018

  Data organization, network data mediation between the source and destination, information specialist. ACE PO browser screen certified. Data organization, network data mediation between the source and destination, information specialist. ACE PO browser screen certified.



River City Environmental, Inc

• United States
• Environmental Services
• 1 - 100 Employee

• Temporary Associate through ExpressEmployment

  • Jan 2017 - Apr 2017

  Updated inventory using Fleet Maintenance Pro software, excel spreadsheets, and simple organization for work and vehicle maintenance. Helped create inventory spreadsheets and updated invoices. Updated and arranged documents into network drive map for expedited search and location. Updated inventory using Fleet Maintenance Pro software, excel spreadsheets, and simple organization for work and vehicle maintenance. Helped create inventory spreadsheets and updated invoices. Updated and arranged documents into network drive map for expedited search and location.



Let's Play Sports Inc.

• United States
• Spectator Sports
• 1 - 100 Employee

• Office Staff

  • Jun 2015 - Dec 2016

  Set up an employee tasks and reminder list in outlook. Created a content strategy and information architecture for Denver Sports Center online accounts. I managed the Twitter, Facebook, LinkedIn, and Outlook correspondence. I posted and delivered online polls for customer query through Google Docs. Complete office experience of cash handling, sales, and scheduling. I utilized multitasking during referee abscences or any additional games and tournaments aside the office duties of collecting… Show more Set up an employee tasks and reminder list in outlook. Created a content strategy and information architecture for Denver Sports Center online accounts. I managed the Twitter, Facebook, LinkedIn, and Outlook correspondence. I posted and delivered online polls for customer query through Google Docs. Complete office experience of cash handling, sales, and scheduling. I utilized multitasking during referee abscences or any additional games and tournaments aside the office duties of collecting waivers, payments, and recording scoresheets. Show less Set up an employee tasks and reminder list in outlook. Created a content strategy and information architecture for Denver Sports Center online accounts. I managed the Twitter, Facebook, LinkedIn, and Outlook correspondence. I posted and delivered online polls for customer query through Google Docs. Complete office experience of cash handling, sales, and scheduling. I utilized multitasking during referee abscences or any additional games and tournaments aside the office duties of collecting… Show more Set up an employee tasks and reminder list in outlook. Created a content strategy and information architecture for Denver Sports Center online accounts. I managed the Twitter, Facebook, LinkedIn, and Outlook correspondence. I posted and delivered online polls for customer query through Google Docs. Complete office experience of cash handling, sales, and scheduling. I utilized multitasking during referee abscences or any additional games and tournaments aside the office duties of collecting waivers, payments, and recording scoresheets. Show less



Americold Logistics, LLC.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Trainer

  • Jul 2008 - Oct 2015

  Responsible for training new and current employees in systems management and vehicle operations.

• Lift Truck Operator

  • Jul 2008 - Oct 2015

  Order Selector WIN System shipping and receiving Forklift, pallet jack, front loader operator



Bonfils Blood Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Donor Qualification

  • Jan 2007 - Mar 2008

  Followed FDA guidelines for donor qualification of blood, bone, marrow, plasma, red blood cells, and platelets, making certain that donor information matched required guidelines. Hematocrit, weight, current prescriptions all factored to eligible or denied specifics. Followed FDA guidelines for donor qualification of blood, bone, marrow, plasma, red blood cells, and platelets, making certain that donor information matched required guidelines. Hematocrit, weight, current prescriptions all factored to eligible or denied specifics.



SUPERVALU

• United States
• Wholesale
• 700 & Above Employee

• Lift Truck Operator

  • Jan 2001 - Oct 2006

  Order Selection WIN System shipping and receiving Forklift, pallet jack, front loader operator Order Selection WIN System shipping and receiving Forklift, pallet jack, front loader operator



Sears, Roebuck and Co.

• United States
• Retail

• Sales Associate

  • Dec 1999 - Jan 2001

  Provided customer service using knowledge sales Created floor merchandising displays Provided customer service using knowledge sales Created floor merchandising displays



Einstein Noah Restaurant Group, Inc.

• United States
• Restaurants
• 300 - 400 Employee

• Lead Supervisor

  • Jan 1997 - Dec 1999

  Lead team of four employees with food handling and retail operations. Cash handling, inventory, scheduling, and food preparation abilities. Lead team of four employees with food handling and retail operations. Cash handling, inventory, scheduling, and food preparation abilities.