Senior Manager of Quality Engineering

• May 2023 - Present

Electric Vehicle charging

Manager Quality & Compliance

• Oct 2021 - May 2023

Managing Quality and Compliance for Electrify America’s EV (electric vehicle) EVSE charging systems and infrastructure network.

Senior Quality Engineer

• Jul 2019 - Oct 2021

Buiding Management Quality Leader

• Nov 2017 - Mar 2019

Quality Lead for Building Management and Automation Product Development Quality Lead for Building Management and Automation Product Development

Contract Consultant Engineer

• Apr 2017 - Nov 2017

Senior Quality Engineer Consultant/Contractor

• Oct 2014 - Nov 2017

Consult and contract work supporting ISO QMS (TuV certified auditor and quality manager). Support for quality engineering at the NPI, supplier quality, and customer quality. Expertise in root-cause and analyses, investigation and closed loop corrective and preventive actions. Skilled in data analysis and reporting as well as ROI. Areas of competence include metrics and systems reliability, maintainability, and serviceability. Experienced working in start-ups, in both enterprise network and… Show more Consult and contract work supporting ISO QMS (TuV certified auditor and quality manager). Support for quality engineering at the NPI, supplier quality, and customer quality. Expertise in root-cause and analyses, investigation and closed loop corrective and preventive actions. Skilled in data analysis and reporting as well as ROI. Areas of competence include metrics and systems reliability, maintainability, and serviceability. Experienced working in start-ups, in both enterprise network and medical device companies. Systems and device developer, knowledgeable in programming software apps in Android OS. Contract consultant for Trelevate supporting Constellation Energy (a subsidiary of Exelon Corporation) advising the regional business on their electrical energy needs and risks. Currently contracting with HP enterprise/Bank of America through Insight Global. Show less Consult and contract work supporting ISO QMS (TuV certified auditor and quality manager). Support for quality engineering at the NPI, supplier quality, and customer quality. Expertise in root-cause and analyses, investigation and closed loop corrective and preventive actions. Skilled in data analysis and reporting as well as ROI. Areas of competence include metrics and systems reliability, maintainability, and serviceability. Experienced working in start-ups, in both enterprise network and… Show more Consult and contract work supporting ISO QMS (TuV certified auditor and quality manager). Support for quality engineering at the NPI, supplier quality, and customer quality. Expertise in root-cause and analyses, investigation and closed loop corrective and preventive actions. Skilled in data analysis and reporting as well as ROI. Areas of competence include metrics and systems reliability, maintainability, and serviceability. Experienced working in start-ups, in both enterprise network and medical device companies. Systems and device developer, knowledgeable in programming software apps in Android OS. Contract consultant for Trelevate supporting Constellation Energy (a subsidiary of Exelon Corporation) advising the regional business on their electrical energy needs and risks. Currently contracting with HP enterprise/Bank of America through Insight Global. Show less

Contract Hardware Engineer

• Aug 2016 - Apr 2017

Contract systems Installation Hardware Engineer for HP Enterprise/Bank of America equipment refresh. Removal of existing HP workstations, servers, printers, FAX, scanners, QST, and other equipment. Reinstalling new equipment site reporting, working with HP and bank to resolve any hardware or software issues. Contract systems Installation Hardware Engineer for HP Enterprise/Bank of America equipment refresh. Removal of existing HP workstations, servers, printers, FAX, scanners, QST, and other equipment. Reinstalling new equipment site reporting, working with HP and bank to resolve any hardware or software issues.

TCE Quality Engineer V

• May 2010 - Oct 2014

Primary role at HP was a TCE QE/Quality Engineer V within the enterprise systems supporting the mobility and wireless software and hardware products worldwide. As part of the TCE escalations and triage team, managing the quality and performance of these products and drove corrective and preventive actions; working in a diverse environment with engineering, development, manufacturing, and project and program management. • Reported on performance metrics, driving product investigations and… Show more Primary role at HP was a TCE QE/Quality Engineer V within the enterprise systems supporting the mobility and wireless software and hardware products worldwide. As part of the TCE escalations and triage team, managing the quality and performance of these products and drove corrective and preventive actions; working in a diverse environment with engineering, development, manufacturing, and project and program management. • Reported on performance metrics, driving product investigations and managing cross-functional teams from investigative inception to resolution, assuring resolution and customer satisfaction. • Managed the wireless and mobility products, vendor and manufacturing quality, from sites located in Taiwan, China and Malaysia. • Worked closely with program management, manufacturing, sales and field engineers, design, and development teams from the hardware and software side, as well as logistics and marketing. • Fed product performance history and metrics back to the development team for use in the development of new products. • Assessed and evaluated new products to assure they met the quality and regulatory standards for the markets they were designed • A key accomplishment was the development and implementation of a bug and issue tracking system that facilitated the weekly reporting of issues and status, categorizing and tracking close-loop corrective actions. • Developed an issue reporting and investigation system from which the TCE quality team metrics were driven. • Recipient of the HP Quality All Star Award for 2014, a prestigious award for excellence in people and team development. Show less Primary role at HP was a TCE QE/Quality Engineer V within the enterprise systems supporting the mobility and wireless software and hardware products worldwide. As part of the TCE escalations and triage team, managing the quality and performance of these products and drove corrective and preventive actions; working in a diverse environment with engineering, development, manufacturing, and project and program management. • Reported on performance metrics, driving product investigations and… Show more Primary role at HP was a TCE QE/Quality Engineer V within the enterprise systems supporting the mobility and wireless software and hardware products worldwide. As part of the TCE escalations and triage team, managing the quality and performance of these products and drove corrective and preventive actions; working in a diverse environment with engineering, development, manufacturing, and project and program management. • Reported on performance metrics, driving product investigations and managing cross-functional teams from investigative inception to resolution, assuring resolution and customer satisfaction. • Managed the wireless and mobility products, vendor and manufacturing quality, from sites located in Taiwan, China and Malaysia. • Worked closely with program management, manufacturing, sales and field engineers, design, and development teams from the hardware and software side, as well as logistics and marketing. • Fed product performance history and metrics back to the development team for use in the development of new products. • Assessed and evaluated new products to assure they met the quality and regulatory standards for the markets they were designed • A key accomplishment was the development and implementation of a bug and issue tracking system that facilitated the weekly reporting of issues and status, categorizing and tracking close-loop corrective actions. • Developed an issue reporting and investigation system from which the TCE quality team metrics were driven. • Recipient of the HP Quality All Star Award for 2014, a prestigious award for excellence in people and team development. Show less

Principal Quality Engineer

• Oct 2004 - May 2010

Principal Product Quality Engineer for 3COM Corporation. Managed the quality and performance of the (VoIP) product offerings worldwide and the corporations Enterprise VCN and VCX server products and software. • Worked close with the project, and program management, the development teams, logistic, regulatory and manufacturing to assure the quality and reliability of products. • Managed the supplier’s performance of contract, in-house manufacturing, and OEM/ODM suppliers, auditing sites… Show more Principal Product Quality Engineer for 3COM Corporation. Managed the quality and performance of the (VoIP) product offerings worldwide and the corporations Enterprise VCN and VCX server products and software. • Worked close with the project, and program management, the development teams, logistic, regulatory and manufacturing to assure the quality and reliability of products. • Managed the supplier’s performance of contract, in-house manufacturing, and OEM/ODM suppliers, auditing sites located in the USA, Mexico, Taiwan, China, and Ireland. • Measured and monitored product performance metrics, in the field, at repair centers, manufacturing, and distribution. Acquired failed products (triage) and assessed them for failure reasons to determine root-cause • Identified trends that required corrective, preventive action or alerts. • Drove ECO’s through engineering and manufacturing to resolve customer satisfaction within cross-functional teams. • Functioned as the reliability expert to my team, addressing reliability standards, issues and concerns for all products and the methodologies used to measure field performance. • Developed metrics used for reliability, maintainability, and availability to monitor product performance. Show less Principal Product Quality Engineer for 3COM Corporation. Managed the quality and performance of the (VoIP) product offerings worldwide and the corporations Enterprise VCN and VCX server products and software. • Worked close with the project, and program management, the development teams, logistic, regulatory and manufacturing to assure the quality and reliability of products. • Managed the supplier’s performance of contract, in-house manufacturing, and OEM/ODM suppliers, auditing sites… Show more Principal Product Quality Engineer for 3COM Corporation. Managed the quality and performance of the (VoIP) product offerings worldwide and the corporations Enterprise VCN and VCX server products and software. • Worked close with the project, and program management, the development teams, logistic, regulatory and manufacturing to assure the quality and reliability of products. • Managed the supplier’s performance of contract, in-house manufacturing, and OEM/ODM suppliers, auditing sites located in the USA, Mexico, Taiwan, China, and Ireland. • Measured and monitored product performance metrics, in the field, at repair centers, manufacturing, and distribution. Acquired failed products (triage) and assessed them for failure reasons to determine root-cause • Identified trends that required corrective, preventive action or alerts. • Drove ECO’s through engineering and manufacturing to resolve customer satisfaction within cross-functional teams. • Functioned as the reliability expert to my team, addressing reliability standards, issues and concerns for all products and the methodologies used to measure field performance. • Developed metrics used for reliability, maintainability, and availability to monitor product performance. Show less

Senior Quality Engineering Manager

• Feb 2000 - Nov 2003

Senior Manager QE and the acting Director of Quality, reporting directly to the VP of Operations and dotted line to the CEO and President as the ISO QMS Manager Directly managed a team of thirteen engineers, overseeing the entire quality systems, supplier manufacturing quality, product reliability and the quality aspects of product development. • Developed the process, procedures, reporting, and metrics for the corporate, supply chain and manufacturing. • ISO responsibilities involved… Show more Senior Manager QE and the acting Director of Quality, reporting directly to the VP of Operations and dotted line to the CEO and President as the ISO QMS Manager Directly managed a team of thirteen engineers, overseeing the entire quality systems, supplier manufacturing quality, product reliability and the quality aspects of product development. • Developed the process, procedures, reporting, and metrics for the corporate, supply chain and manufacturing. • ISO responsibilities involved working with every function within the corporation, writing the quality statement and the quality procedure for the corporation. • Managed budgets, hiring, expenditures and forecasting for the quality department. • Improved sales and customer confidence through managed quality and customer experience system. • Presented quality initiatives and performance metrics to tier-one customers from across the globe. • Directly responsible for improving the quality and reliability of the products when first hired that accelerated the companies IPO launch. Show less Senior Manager QE and the acting Director of Quality, reporting directly to the VP of Operations and dotted line to the CEO and President as the ISO QMS Manager Directly managed a team of thirteen engineers, overseeing the entire quality systems, supplier manufacturing quality, product reliability and the quality aspects of product development. • Developed the process, procedures, reporting, and metrics for the corporate, supply chain and manufacturing. • ISO responsibilities involved… Show more Senior Manager QE and the acting Director of Quality, reporting directly to the VP of Operations and dotted line to the CEO and President as the ISO QMS Manager Directly managed a team of thirteen engineers, overseeing the entire quality systems, supplier manufacturing quality, product reliability and the quality aspects of product development. • Developed the process, procedures, reporting, and metrics for the corporate, supply chain and manufacturing. • ISO responsibilities involved working with every function within the corporation, writing the quality statement and the quality procedure for the corporation. • Managed budgets, hiring, expenditures and forecasting for the quality department. • Improved sales and customer confidence through managed quality and customer experience system. • Presented quality initiatives and performance metrics to tier-one customers from across the globe. • Directly responsible for improving the quality and reliability of the products when first hired that accelerated the companies IPO launch. Show less

Principal Engineer

• Feb 1997 - Feb 2000

Principal Supplier Quality Engineer managed contract (supplier) manufacturing and new product introductions, evaluations and triage of field returns. The products were primarily fiber optic networking switches and controllers. • Developed a Quality Database System used to manage product quality from manufacturing through product returns and repair. • This system linked all manufacturing history, with field performance, product returns, and repairs. Each product was tracked by a unique… Show more Principal Supplier Quality Engineer managed contract (supplier) manufacturing and new product introductions, evaluations and triage of field returns. The products were primarily fiber optic networking switches and controllers. • Developed a Quality Database System used to manage product quality from manufacturing through product returns and repair. • This system linked all manufacturing history, with field performance, product returns, and repairs. Each product was tracked by a unique serial number, and the system was used extensively by all functions. The system allowed Lucent to profile each and every product from first stage manufacturing to end of life support. Developed a three-strike refurbishment process to assure on third the returned the product would not be refurbished and sent for detailed break down analysis. • Audited supplier-manufacturing sites, such as Sanmina, Jabil, SCI and others located in the USA and abroad to assure the quality of products received were to Lucent’s high standards. • ISO 9001 internal auditor and ISO trainer facilitated UL and TUV Quality System audits and documentation. • Managed the supplier quality and corrective and preventative actions, prevented approximately $100K per year defective products from reaching customers saving an estimated $1M per year in potential lost revenue and preventing customer dissatisfaction. Show less Principal Supplier Quality Engineer managed contract (supplier) manufacturing and new product introductions, evaluations and triage of field returns. The products were primarily fiber optic networking switches and controllers. • Developed a Quality Database System used to manage product quality from manufacturing through product returns and repair. • This system linked all manufacturing history, with field performance, product returns, and repairs. Each product was tracked by a unique… Show more Principal Supplier Quality Engineer managed contract (supplier) manufacturing and new product introductions, evaluations and triage of field returns. The products were primarily fiber optic networking switches and controllers. • Developed a Quality Database System used to manage product quality from manufacturing through product returns and repair. • This system linked all manufacturing history, with field performance, product returns, and repairs. Each product was tracked by a unique serial number, and the system was used extensively by all functions. The system allowed Lucent to profile each and every product from first stage manufacturing to end of life support. Developed a three-strike refurbishment process to assure on third the returned the product would not be refurbished and sent for detailed break down analysis. • Audited supplier-manufacturing sites, such as Sanmina, Jabil, SCI and others located in the USA and abroad to assure the quality of products received were to Lucent’s high standards. • ISO 9001 internal auditor and ISO trainer facilitated UL and TUV Quality System audits and documentation. • Managed the supplier quality and corrective and preventative actions, prevented approximately $100K per year defective products from reaching customers saving an estimated $1M per year in potential lost revenue and preventing customer dissatisfaction. Show less

Principal Quality Engineer

• Jan 1994 - Jan 1997

Principal Quality and Reliability Engineer. • Managed the product development, product reliability, new product quality and qualifications as part of a cross functional team. • Evaluated and resolved customer product issues both remotely and onsite to assure customer satisfaction. • Produced, published, reported on and presented product quality metrics to the senior staff. These reports drove product improvement and ECO activity. • Managed new product manufacturing introduction… Show more Principal Quality and Reliability Engineer. • Managed the product development, product reliability, new product quality and qualifications as part of a cross functional team. • Evaluated and resolved customer product issues both remotely and onsite to assure customer satisfaction. • Produced, published, reported on and presented product quality metrics to the senior staff. These reports drove product improvement and ECO activity. • Managed new product manufacturing introduction process and controls with respect to quality and reliability developing the standards, which manufacturing sites adhered and reported on. • Managed the network product profile, which consisting of 150 products. • Team leader for quality and reliability on emerging technology developments in the enterprise products, switches, routers, terminal servers, modems and wireless products. • Managed the internal suppliers and contract manufacturing sites to assure product quality worldwide driving cost savings and customer satisfaction. • Steering committee for lean manufacturing and Six Sigma principles for manufacturing including training activities. • Managed, trained, assessed and assigned work activities for new engineers and interns. Show less Principal Quality and Reliability Engineer. • Managed the product development, product reliability, new product quality and qualifications as part of a cross functional team. • Evaluated and resolved customer product issues both remotely and onsite to assure customer satisfaction. • Produced, published, reported on and presented product quality metrics to the senior staff. These reports drove product improvement and ECO activity. • Managed new product manufacturing introduction… Show more Principal Quality and Reliability Engineer. • Managed the product development, product reliability, new product quality and qualifications as part of a cross functional team. • Evaluated and resolved customer product issues both remotely and onsite to assure customer satisfaction. • Produced, published, reported on and presented product quality metrics to the senior staff. These reports drove product improvement and ECO activity. • Managed new product manufacturing introduction process and controls with respect to quality and reliability developing the standards, which manufacturing sites adhered and reported on. • Managed the network product profile, which consisting of 150 products. • Team leader for quality and reliability on emerging technology developments in the enterprise products, switches, routers, terminal servers, modems and wireless products. • Managed the internal suppliers and contract manufacturing sites to assure product quality worldwide driving cost savings and customer satisfaction. • Steering committee for lean manufacturing and Six Sigma principles for manufacturing including training activities. • Managed, trained, assessed and assigned work activities for new engineers and interns. Show less