Experience

National Spine & Pain Centers

• United States
• Medical Practices
• 200 - 300 Employee

• Patient Services Coordinator

  • Dec 2022 - Present

  ▪ Provide non-clinical support to ensure an exceptional patient experience to ~125 patients daily by performing complex administrative tasks in support of patient care delivery, including scheduling appointments and coordination of resources and healthcare benefits ▪ Support practice operations by performing a variety of administrative tasks, such as scheduling meetings, preparing correspondence, maintaining patient files, and interacting with providers, insurance companies, and patients ▪ Evaluate patient needs by reviewing procedure details, benefits information, and determining most effective course of action for patient in order to drive patient satisfaction scores, resulting in a 12% overall improvement ▪ Perform duties of office manager, including resolving patient escalations, general policy issues, and employee relations Show less



McCormick Paints

• United States
• Building Materials
• 1 - 100 Employee

• Assistant Manager

  • Jun 2022 - Dec 2022

  ▪ Assisted Store Manager with daily store operations, including but not limited to adherence of company SOPs, managing sales plans and KPIs, accounts payable/receivable, and holding store teams accountable to delivering results ▪ Worked directly with ~100 vendors weekly to generate sales and process special order requests, setting expectations and ensuring order details are accurate, and submitting the order requests to purchasing manager for fulfillment ▪ Implemented a novel sales strategy to drive business by working with multi-unit property owners, creating incentives for purchasing McCormick paint products, resulting in a 5% increase in month-over-month sales ▪ Evaluated established operations processes, providing recommendations for revisions to district leaders in an effort to improve productivity Show less



Total Wine & More

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2020 - Jun 2022

  ▪ Executed sales strategies and maintained responsibility for digital aspects of product replenishment, ensuring adequate product quantities were ordered, and accounting for seasonal shifts in product and varietal demands ▪ Managed, maintained, and executed key merchandising standards, including ad set, planogram maintenance, and seasonal feature sets and layouts, with specific emphasis on visual marketing strategies ▪ Identified an issue with single bottle beer sales, and implemented a new labeling process standard, resolving inventory discrepancies resulting in a 47% improvement over a 30-day period ▪ Hand-picked by regional leaders as part of the grand opening team for a new store in Virginia, which is now ranked number two in the region by overall sales volume of $14.5MM Show less



OTG Management

• United States
• Hospitality
• 700 & Above Employee

• Multi Unit Manager

  • Jul 2015 - May 2020

  ▪ Managed day-to-day operations for three restaurants at the Ronald Regan International Airport, with direct responsibility and oversight for all operations functions, ensuring adherence to policies and established SOPs ▪ Managed annual operating budgets of ~13MM collectively, with specific responsibility to review P&L statements monthly to ensure budgets were on track and loss was at acceptable levels ▪ Created and implemented creative marketing programs to generate business, leveraging flight arrival and departure times to determine when best to advertise specials ▪ Created, implemented, and maintained policy and procedures, focusing on customer satisfaction and experience Show less



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Stock Manager

  • Oct 2012 - Jun 2015

  ▪ Managed and supported freight process, including receiving and processing deliveries, and leading the charge to achieve standard replenishment KPIs ▪ Managed, maintained, and executed key merchandising standards, including ad set, planogram maintenance, and seasonal feature sets and layouts ▪ Maintained visibility to out of stock merchandise by creating and updating a daily list for all associates to reference when customers were unable to locate specific product ▪ Responsible for execution of bi-annual inventory process, accounting for more than 100K products Show less