Experience

Jackmont Hospitality Inc

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Senior General Manager

  • Apr 2019 - Present

  • Source and coordinate collaborative partnerships with local brands including New Realm, Three Taverns, and Creature Comfort to deliver chef-inspired dinners and beer pairings. • Manage and allocate an annual operating budget of over $5M. • Direct and supervise day-to-day restaurant operations within the Hartsfield International airport. • Recruit, interview, and hire new staff members, facilitating training sessions to ensure exceptional service. • Evaluate staff performance on a regular basis, providing actionable feedback for improvement. • Cultivate a supportive work environment for staff members, effectively increasing employee retention. • Track financial data to generate P&L statements guiding business decisions. • Advertise specials and upsell add-ons to boost daily sales; increased average ticket prices with 24% by promoting local products for guests and running sales contests with staff. • Optimize processes to decrease operational costs; secure new vendors and distributers providing the company with better quality locally sourced product, and increased frequency in deliveries; decreased labor costs by cross-training hourly employees and utility costs by identifying and repairing equipment malfunctions and investing in new energy efficient technology. • Liaise with senior leadership to certify that the company’s financial and performance objectives are met or exceeded. • Consistently recognized as the highest performing restaurant within company. Show less



Brewed to Serve Restaurant Gr

• Atlanta, Georgia, United States

• Area General Manager

  • Apr 2015 - Mar 2019

  • Established and maintained strategic partnerships with national brands including Uncle Nearest, 1816 Bourbon, and Chattanooga Whiskey; efforts resulted in an opening of the Atlanta market for liquor brands; organized dinner pairing events for restaurant guests and negotiated lower wholesale pricing with brands to increase the revenue for the restaurant. • Managed and allocated an annual operating budget of over $3.5M. • Directed day-to-day operations for multiple restaurants by coordinating the hiring, training, and continuous development of management teams for FOH and BOH. • Organized and executed multiple events, banquets, and functions, securing over $2.2M in revenue. • Spearheaded the development and execution of a wine program boasting over 600 varietals, receiving recognition with the Two Glass Wine Spectator Award. • Piloted the BTS Hired to Develop programs that has successfully trained and maintained the longest tenured management team in company history. Show less



Willy's Mexicana Grill & Howlin' Willy's Hot Chicken

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Sep 2010 - Apr 2015

  • Supervised the work of a 50-member team, as well as 5 assistant managers. • Facilitated staff training in order to uphold the company’s high service standards. • Coordinated employee schedules to ensure sufficient staffing throughout all shifts. • Devised and introduced new training techniques to develop staff at the Hartsfield International Airport location. • Contributed to the development of the production kitchen for the Hartsfield International Airport location. • Fostered a work environment built on teamwork and collaboration, effectively increasing employee retention rates. • Outperformed all company sales records for a single location by generating over $3M in annual revenue. Show less



Little Azio Pizza & Pasta

• United States
• Restaurants

• General Manager

  • Dec 2008 - May 2010



Max Lager’s Wood-Fired Grill & Brewery

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Jun 2006 - Sep 2008



Maestro's Bistro & Bar

• Atlanta, Georgia, United States

• General Manager

  • Feb 2005 - Mar 2006



Max Lager’s Wood-Fired Grill & Brewery

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Feb 2000 - Oct 2005



Canyon Cafe

• Atlanta, Georgia, United States

• Assistant Manager

  • Oct 1996 - Feb 2000