Social Media Specialist

• Apr 2021 - Present

Social Media and Operations Specialist

• Nov 2013 - Present

• Manage social media, including editing copy and scheduling, as-needed• Help coordinate activities and lunches for the after-school reading program• Ad hoc services, including maintaining the office, picking up books, assisting with communication • Manage social media, including editing copy and scheduling, as-needed• Help coordinate activities and lunches for the after-school reading program• Ad hoc services, including maintaining the office, picking up books, assisting with communication

Owner

• Aug 2020 - Jan 2022

• Write and schedule social media content (Facebook, Twitter, etc.) for various businesses and nonprofits• Create and manage paid social media advertising campaigns• Community management, including responding to comments and direct messages • Write and schedule social media content (Facebook, Twitter, etc.) for various businesses and nonprofits• Create and manage paid social media advertising campaigns• Community management, including responding to comments and direct messages

Customer Success Manager

• Feb 2019 - Nov 2019

• Assisting clients with training of the SaaS platform• Client Ideation • Relationship management and retention• Campaign creation • Assisting clients with training of the SaaS platform• Client Ideation • Relationship management and retention• Campaign creation

Social Media Manager

• Feb 2018 - Feb 2019

• Write, edit, and schedule content for corporate-owned social media channels (Facebook, LinkedIn & Twitter)• Social media community management, including monitoring likes, shares, comments and mentions• Act as liaison between the Communications team and nonprofit partners• Ad hoc research projects to support the Schwab Community Services team • Write, edit, and schedule content for corporate-owned social media channels (Facebook, LinkedIn & Twitter)• Social media community management, including monitoring likes, shares, comments and mentions• Act as liaison between the Communications team and nonprofit partners• Ad hoc research projects to support the Schwab Community Services team

Social Media Campaign Manager

• Dec 2014 - Dec 2017

• Created paid advertisements for 70+ clients at a given time across the country through various social media platforms, including Facebook, Twitter, and Instagram • With team, achieved a badged partnership with Facebook for Adtaxi • Independently managed revenue that reached upwards of $1.5 million/year • Utilized tools such as Facebook Ads Manager and Power Editor to set up and optimize campaigns. • Implemented Facebook pixels and conversion tracking for ads to view and enhance user funnel, increasing web traffic • Managed relationships with sales reps, as well as SEO and RTB teams in a collaborative environment to ensure campaign success

Social Media Content Manager

• Jun 2013 - Nov 2013

•Created and maintained social media content for local businesses, including retailers and restaurants. •Utilized Hootsuite and Sendible to organize content and interact with consumers. •Successfully managed content for eight (8) clients at any given time. •Created and maintained social media content for local businesses, including retailers and restaurants. •Utilized Hootsuite and Sendible to organize content and interact with consumers. •Successfully managed content for eight (8) clients at any given time.

Homeowner Care Advisor

• Mar 2012 - Jun 2013

•Assisted customers in a call center environment with finding local contractors for home repairs and upgrades.•Exercised active listening techniques to build a rapport with customers and encourage repeat business•Utilized probing questions to encourage upsells •Assisted customers in a call center environment with finding local contractors for home repairs and upgrades.•Exercised active listening techniques to build a rapport with customers and encourage repeat business•Utilized probing questions to encourage upsells

Salesperson/Sales Support

• Aug 2011 - Aug 2012

•Assisting customers with apparel selections in a retail environment •Used sales techniques to drive purchases and encourage upsells •Assisted with store visuals, displaying new products as dictated by corporate instructions •Assisted with mark-downs, as well as new product check-in and mail orders •Assisting customers with apparel selections in a retail environment •Used sales techniques to drive purchases and encourage upsells •Assisted with store visuals, displaying new products as dictated by corporate instructions •Assisted with mark-downs, as well as new product check-in and mail orders

Clerk-Meat Department

• Oct 2005 - Jul 2011

•Ordered, priced, and stocked packaged, perishable meat department items•Assisted with cross-department promotions and visuals •Assisted with new hire department training •Ordered, priced, and stocked packaged, perishable meat department items•Assisted with cross-department promotions and visuals •Assisted with new hire department training