Experience

UNC Health Lenoir

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Case Manager

  • May 2021 - Present

  North Carolina, United States

• Case Manager Assistant

  • Feb 2020 - May 2021

  Kinston, North Carolina, United States

• Case Manager

  • Apr 1994 - Feb 2020

  Kinston, NC Help consumers gain access to needed medical, social, educational, and other services. This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services. Updated knowledge of Medicare, Medicaid as related to Skilled Nursing Placement and utilization, Home Health and Hospice services and Affordable Care Act (ACA) Certified Application Counseling. Communicate with other departments including admitting /… Show more Help consumers gain access to needed medical, social, educational, and other services. This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services. Updated knowledge of Medicare, Medicaid as related to Skilled Nursing Placement and utilization, Home Health and Hospice services and Affordable Care Act (ACA) Certified Application Counseling. Communicate with other departments including admitting / registration, financial counseling, and utilization review. Responsible for maintaining and properly handling incoming and outbound calls. Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems (i.e. SMS) and familiarity with personal computers. Ability to perform several tasks simultaneously.

• Kinston Community Health Center Community Registration Specialist

  • Mar 2015 - Apr 2016

  Kinston, NC



Wallace, Morris, Barwick, Landis & Stroud, P.A.

• United States
• Education Management
• 1 - 100 Employee

• Certified Application Counselor (CAC) - Volunteer

  • Jan 2014 - Feb 2020

  Lenoir Memorial Hospital Tech-Savy healthcare professional providing courteous, professional and confidential assistance to all clients seeking benefits, educate consumers and help them complete an application for coverage, help people understand, apply, and enroll for health coverage through the Marketplace, provide outreach and education to raise awareness about the Marketplace, ensure that follow-up is completed to capture client referrals and outcomes; and achieve performance targets, working closely with the… Show more Tech-Savy healthcare professional providing courteous, professional and confidential assistance to all clients seeking benefits, educate consumers and help them complete an application for coverage, help people understand, apply, and enroll for health coverage through the Marketplace, provide outreach and education to raise awareness about the Marketplace, ensure that follow-up is completed to capture client referrals and outcomes; and achieve performance targets, working closely with the other regional Certified Application Counselors, Navigators, and partners to identify and overcome challenges, and refer consumers to health insurance ombudsman and consumer assistance programs when necessary. Show less



U.S. Army Reserve

• Armed Forces
• 700 & Above Employee

• Captain, United States Army (Retired)

  • May 1990 - Nov 2013

  Kinston, NC I am an American Soldier. I am a warrior and a member of a team. I serve the people of the United States, and live the Army Values. I will always place the mission first. I will never accept defeat. I will never quit. I will never leave a fallen comrade. I am disciplined, physically and mentally tough, trained and proficient in my warrior tasks and drills. I always maintain my arms, my equipment and myself. I am an expert and I am a… Show more I am an American Soldier. I am a warrior and a member of a team. I serve the people of the United States, and live the Army Values. I will always place the mission first. I will never accept defeat. I will never quit. I will never leave a fallen comrade. I am disciplined, physically and mentally tough, trained and proficient in my warrior tasks and drills. I always maintain my arms, my equipment and myself. I am an expert and I am a professional. I stand ready to deploy, engage, and destroy, the enemies of the United States of America in close combat. I am a guardian of freedom and the American way of life. I am an American Soldier. Show less



Britthaven of Jacksonville

• Admissions Director

  • Aug 1991 - Mar 1994

  Jacksonville, North Carolina Area Responsible for inquiry and referral generation, handling and completion of the admission process, providing internal and external marketing services, and representing the facility in the community. Independently and proactively build and grow census through developing the market and providing prospective patients and referral sources with appropriate information and assistance in choosing a skilled nursing facility. In addition to excellent written/verbal communication, problem solving and… Show more Responsible for inquiry and referral generation, handling and completion of the admission process, providing internal and external marketing services, and representing the facility in the community. Independently and proactively build and grow census through developing the market and providing prospective patients and referral sources with appropriate information and assistance in choosing a skilled nursing facility. In addition to excellent written/verbal communication, problem solving and decision making abilities, our candidate will possess the ability to work well with an interdisciplinary team. Skilled in Medicare, Medicaid and private insurance verification and billing. Technical skills acquired: Microsoft Office, Access, Publisher, Outlook and Powerpoint. ESSENTIAL JOB FUNCTIONS: Public Relations: Responsible for collecting and responding to all inquires, whether in person or by telephone, and converting them into admissions, as possible. Identify community partners, and develop working relationships with same. Represent the facility to the larger community, which may include delivering speeches and presenting programs on aging and health care to various community organizations. Visit residents in the hospitals or home prior to transfer to the facility. Monitor community perception and manage facility position in the community. Marketing: Maintain relationships with area physicians, social service departments, hospital discharge planners, governmental agencies, bank trust officers, lawyers, clergy, industrial health programs, insurance carriers, HMOs and other professionals or groups that may influence inquiries. Communicate with same for the purpose of educating and building awareness of the facility's scope of services. Responsible for directing facility marketing efforts, including chairing the internal Marketing Committee meetings. Show less