Environmental Service Manager

• Aug 2021 - Present

Xanitos, Inc is a management company that provides hospital housekeeping, patient transport, and central laundry services. Working in the Environment Services Department for one of the top hospitals in the Los Angeles area, I am part of a team that helps improve the cleaning quality to help reduce the risk of HAIs, and increase HCAHPS scores while reducing costs operationally. Other responsibilities include: Responsible for managing and leading a team of 60 direct reports Schedule staff to ensure operational efficiency Conducts quality assurance checks Provides individual professional development and group motivation for team members to reach their full potential Interview candidates and facilitate the onboarding process, including orientation, training, and ongoing education. Prepare disciplinary actions when needed per progressive disciplinary guidelines. Gather information and generate variance and KPI reports to improve the performance management process and ensure the department meets objectives and goals in line with the organization's strategic objective. Show less

Brand Owner

• Feb 2019 - Jun 2022

As an eCommerce brand, we create consumer products distributed through Amazon's FBA platform to reach both domestic and global consumers. Gracefully obtaining both best sellers and Amazon choice badges. Other responsibilities include: Innovating and designing consumer products and bring products to market through product development strategies. Procuring and negotiating with manufacturers to align with the brand's pricing strategy. Implement different marking campaigns through social media, SEO, and email to increase brand awareness and attract customers. Control financial operations to ensure we are meeting our financial goals and are in line with our strategic growth strategy. Show less

Night Office Manager

• Jul 2019 - Feb 2020

In the role of a Night Off Manager, I managed the service levels and overnight crew for repair and parking lot cleaning service for large retail partners. Other responsibilities include: Daily reporting and surveying Mentoring and management of crew to ensure overall operational efficiency. Daily tracking of contractual requirements between organization and client, and ensure client statifisfaction. Client Relationship Building. In the role of a Night Off Manager, I managed the service levels and overnight crew for repair and parking lot cleaning service for large retail partners. Other responsibilities include: Daily reporting and surveying Mentoring and management of crew to ensure overall operational efficiency. Daily tracking of contractual requirements between organization and client, and ensure client statifisfaction. Client Relationship Building.

Regional Manager

• Dec 2015 - Apr 2019

Promoted to the Regional Manager role with Keter Environmental Services, I was responsible for maintaining and implementing strategic direction to improve the financial performance of assigned properties. Also, I developed a working knowledge of all facets of the business including, customer service, finance, A/R, auditing, vendor relations, and industry regulations. Also, I examined requirements and implemented company policies, procedures, plans and internal controls to guide operations efficiently.Other responsibilities include:Administering budgets and analysed/identified opportunities for reduction in operating costs. Assisting sales team in conducting initial site surveys and due diligence.Providing recommendations and changes for a properties profit improvement. Show less

Inside Operations Specialist

• Jan 2014 - Dec 2015

During my time as an Inside Operations Specialist, I managed daily operations of 15-20 commercial porperties in a large geographic area and to resolve service issues. Also, I communicated daily with mall management and maintence crew and promptly respond to all their request.Other responsibilities include:Updating daily Pressure Gauge Readings and coordinated emptying multiples compactors.Dispatching incoming calls from and emails from clients and vendors.Coordnating repairs of compactor equipment, invoiced and managed temporary roll of containers.Updating customer records and navigate the database to reflect current and accurate information. Show less

Eligibility Rep

• Sep 2013 - Dec 2013

In this role, I maintained accurate eligibility records for assigned line of business. I was responsible for processing application using the AMES system and conducted periodic audits of group eligibility data. Also, I processed reinstatements, contract changes and group to group transfers of insurance policies. Other responsibilities include: Responding to all written and telephone eligibility inquiries from individuals or assigned employer groups. Entering system eligibility data using CMS Marx database to verify Medical members. Following procedures and guidelines mandated through Medicare and Medi-Cal. Show less

Claims Service Representative

• Dec 2011 - May 2013

As a Claim Services Associate, I prepared and followed up with dental consultants on claims being reviewed and provides additional information as required. Effectively handled customer service, the benefit payment process and the financial risk associated with an assigned block of claims. In this role, I verified eligibility and interacted regularly with providers, policyholders, and other specialized resources. I was also responsible for explaining and providing explanation of benefits (also coverage) and communicated claim decision to providers and policyholders. Other responsibilities include: Receiving and entering dental claims for payment under dental plans. Reviewing claims for accuracy and completeness, verified coverage and eligibility of patient. Adjudicating routine and complex claims according to established policy guidelines. Processing verbal and written authorizations and processing HMO claims. Handling inbound and outbound calls to providers, members, brokers, and other specialized resources. Show less

Call Center Representative

• Aug 2010 - Dec 2011

Account Representative

• Dec 2008 - Jul 2010

Admissions Specialist

• Nov 2007 - Dec 2008