Experience

Thumbprint

• United States
• Printing Services
• 1 - 100 Employee

• Client Engagement Manager

  • Apr 2018 - Present

  As our company’s focus is being intentional toward the client experience, it only made sense to refer to us as the Client Engagement team. While account management is often viewed as a transactional role, we believe this layer of our organization is truly defined by its level of engagement and collaboration with our clients. Daily communication and interaction plays a major role in the trust that is built between our team and our clients. We believe that a highly engaged team is not only a key component to the client experience, but also our client’s success. At the end of the day, we want our clients to feel like Thumbprint is a trusted member of their team.



Injury Rehab Centers

• Longwood, FL

• Office Manager

  • Jul 2015 - Sep 2017

  - Managed a medical office that consisted of a team of 9 employees. - Implemented weekly goals/strategies increasing production to benefit patients as well as the company. - Created relationships with outside facilities, primary care groups and attorneys to guarantee patient satisfaction, which in turn promoted incoming business referrals. - Common managerial tasks such as scheduling, hiring, training, and payroll. - Monitored monthly A/P & A/R and any additional duties assigned by operational managers.



Darque Tan

• Greater Denver Area

• District Manager

  • Mar 2007 - Jul 2015

  - Managed a multi-million dollar company with 30+ employees in a total of 9 locations in my district. - Implemented structure and core values to maintain positive growth of the organization. - Conducted sales training, educating employees on products and strategies to increase revenue. - Handled hiring, scheduling and payroll biweekly for all employees. - A/P and A/R, as well as reconciling all deposits to company reporting. - Designed marketing material, hosted marketing events as well as maintained all social media.